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Can't log into test server
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Bizare buyer
Doomheim
#1 - 2016-02-06 12:30:27 UTC
Hey, whenever I try to log into the test server on this account it asks me to type in my character name, once I do this is tells me 'Invalid username/password or incorrect character name entered'

I 100% entered the correct username, password and character name so I'm unsure why it won't let me in. I've posted in the reactivation thread a few times but still nothing.

Many thanks :)
Thomas Gallant
Quafe Company Courier Shipping
#2 - 2016-02-06 12:49:49 UTC
This is what I know from the sticky:
Quote:

What to do if your account is not active / has a wrong password?

If your TQ account was active for longer than 36 hours and your Singularity account is still not activated: Post in this thread with the correct character.

If your Sisi account is not updated with the current password or if you have other problems: Send an EVE-mail to CCP Habakuk (on Tranquility or through the forums)


As you've already posted on the reactivation topic best I can offer is to either
A. wait awhile longer, perhaps another 36 hours and hope it's updated either manually or automatically.
B. Send an EVE mail to CCP Habakuk as mentioned in the sticky
C. try the password you had at the time the mirror was taken on November 16th 2015 (assuming you had an account then and changed your password between then and now

Granted C is an old solution that shouldn't be needed anymore, but it's something to try just in case.