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Improving the User Experience

First post
Author
Mokure Breau
Aliastra
Gallente Federation
#1 - 2016-02-03 22:20:52 UTC
Is there any client redesign planned ? any improvements for the UX in the pipeline? It's a great game but with the UX falls short of widespread best practices that have become standard across systems, devices and platforms.

An interface can have a simple introductory presentation and allow for customization and the addition or evolution introducing complexity more gradually would allow more players to connect with the game.

From a UX standpoint, the interface with so many top level buttons on the left is very cumbersome as is Intermingling of the buttons that open windows with the those that open full screen activities. This static iconographic -only large set of buttons that require roll over to see descriptive words as the top level 'menu' of the interface is functional but it's fundamentally where UX problems start. I'm not saying it should be taken away but new players in particular should not see it! I understand that all the features are highly integrated but some sensible hierarchy, or separate contexts for the activities would vastly improve the experience.

One of the worst buttons on the left is the tree of ships that replaces gameplay in the background. This is a tree diagram with tiny representations of ships. It replaces the beautiful state of the art rendering in the context of an abstract graphic that has very low visual impact and poor information content, and leaves all of the other information panels active in front of it. This multidimensionality problematic and while functional leaves me as someone that knows how to design and execute beautiful interfaces perplexed. A more successful interface would integrate information about skills, ships , market prices, factions, and manufacturers and bring these together in a showcase of beautiful modeling and rendering. Many things come to mind about how to better approach this part.

The pilot model created at the start has no real role in game play, or player to player interaction. Simply adding station lobby prehaps some with a lounge, would be a great addition.

The game 4k
There is plenty of screen to get the recommended specs in 1/4 of the screen. The interface feels severely piled and scattered especially on 4k. Having an option to show the 3d game play in a pane of the main window with data in other panes would be such a relief.

One overall solution would be to replace the top level interface with a concept of Views. Each view would have a constant control to switch between open views, close views and open new ones. A primary starting view would be a welcome screen with only part of it having an in game location-based theme.
Having a "View" based interface would allow a new UX to incorporate the traditional interface. A traditional view with the data windows piled onto the gameplay and the buttons on the left would be a "Data-Overlay" type of View.
Other views might have hierarchal sets of choices, and be based on panes instead of draggable windows. Each pane would display data or an activity with an internal resource URI. An API would make possible shareable widgets, and activities with plug-ins. Finally a set of common activities would evolve from game play and add to "common views" suggested when a player opens a new view. Each view would have a separate set of open data windows and they would not inter-operate. One set of data would be 'closed' and another set opened when each view is switched, but each view would be static and persist between play times. The only change with the traditional interface would be that it would open the ship tree, hopefully improved in a new independent view.

Anyway just the ability to rearrange tab order freely like you can on a web browser, and SAVE and RECALL, sets of tabs would be two small relieving improvements.

DUST has a much better UX. Maybe EVE could benefit from that ?
Annemariela Antonela
Sebiestor Tribe
Minmatar Republic
#2 - 2016-02-03 22:34:27 UTC
Cud u not pls

“Culture is like a smog. To live within it, you must breathe some of it in and, inevitably, be contaminated.”

― Richard K. Morgan, Altered Carbon

Bumblefck
Kerensky Initiatives
#3 - 2016-02-03 23:02:52 UTC
This post puts the UX into the UXB






Perfection is a dish best served like wasabi .

Bumble's Space Log

Cara Forelli
Caldari Colonial Defense Ministry
Templis CALSF
#4 - 2016-02-03 23:32:50 UTC
I think you're looking for EVE New Citizens Opinions and Complaints.

That forum doesn't exist. Closest you can get is Features and Ideas, except you might want to add some ideas first.

Want to talk? Join my channel in game: House Forelli

Titan's Lament

ergherhdfgh
Imperial Academy
Amarr Empire
#5 - 2016-02-03 23:35:51 UTC
Mokure Breau wrote:


The pilot model created at the start has no real role in game play, or player to player interaction. Simply adding station lobby prehaps some with a lounge, would be a great addition.

If you even had a clue with regards to the history and context surrounding what you are suggesting here I think that you would not be bringing it up. Suffice it to say that what you suggest here is an extremely touchy subject.

In general just judging by your comments I am going to say that Eve is not a game for you. Also judging by your post I'm going to guess that you have already figured that out for yourself.

Eve is very much different from other games. Most of us are here because of that and not in spite of it.

From time to time we get players coming in here saying how Eve could be so much better if it were just more like every other game out there that are all clones of each other. I find the difference of Eve refreshing and what keeps me coming back.

There are plenty of games out there designed around the playstyle that you suggest here, probably most other games actually.

Want to talk? Join Cara's channel in game: House Forelli

Quiick Jones
Center for Advanced Studies
Gallente Federation
#6 - 2016-02-03 23:36:28 UTC
What's UX?
Iria Ahrens
Space Perverts and Forum Pirates
#7 - 2016-02-03 23:40:39 UTC  |  Edited by: Iria Ahrens
Sigh, non popular acronyms should always follow their description.

The UI has been undergoing refinement over a decade. Some of the problems you mention aren't even problems, they are advantages.

Anyway, there is a suggestion function. File your suggestion, with actual suggestions. You think you can design a more beautiful and logical layout then design a better layout and submit it as a suggestion.

You can change the tab order. So maybe a lot of your problem is you're too busy criticizing the interface and not spending enough time learning it. If you don't like the "ship tree" button. You can remove it. Generally, you shouldn't be messing with something like that when you're flying in space anyway. Some thing are best done in station.

Most of your suggestions are awful. The last thing I need is a separate window of space that could accidentally be minimized in the middle of combat.

This is NQ&A so I won't tell you what I really think.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.

Memphis Baas
#8 - 2016-02-04 01:16:58 UTC
Couple things have been stressed by CCP:

- they do not want change the UI to allow add-ons or interface mods
- they have a "dark and gritty" vision for the UI that includes dark colors, sci-fi themes, and small fonts

Otherwise, keep in mind that the space scene is nice, but the game has some parts that are quite complex:

- the market
- the corporation security windows
- production interface
- contracts system
- probing and d-scan that are integrated with the star map and solar system map

Some of these things are spreadsheet-like, others are flow-charts or tree-branches, and others are 3d meshes / nets with all sorts of info built into artificial coloring / and lines.

It's not easy.

And finally, biggest thing: we complained several hundred pages and almost shot monuments when they changed the icons that represent the ships. Just the icons. To change the entire user interface would be total rage.
ShahFluffers
Ice Fire Warriors
#9 - 2016-02-04 02:02:36 UTC  |  Edited by: ShahFluffers
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.
Zoe Athame
Don't Lose Your Way
#10 - 2016-02-04 02:26:28 UTC
ShahFluffers wrote:
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.


something something UX
something something walking in stations
something something DUST
ergherhdfgh
Imperial Academy
Amarr Empire
#11 - 2016-02-04 03:06:05 UTC
ShahFluffers wrote:
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.

I'll try:
Mokure Breau wrote:

It's a great game but with the UX falls short of widespread best practices that have become standard

I read this as: "Eve is not a WoW clone like every other MMO out there."
Mokure Breau wrote:

An interface can have a simple introductory presentation and allow for customization and the addition or evolution introducing complexity more gradually would allow more players to connect with the game.

I read this as: "WoW allows third party add-ons and game breaking macros for everything under the sun why can't Eve"
Mokure Breau wrote:

The game 4k
There is plenty of screen to get the recommended specs in 1/4 of the screen. The interface feels severely piled and scattered especially on 4k. Having an option to show the 3d game play in a pane of the main window with data in other panes would be such a relief.

I read this as: "I think graphics are more important that gameplay so I think the CCP should drop the pursuit of engaging game play and chase after superior aesthetics like so many failed games that have come and gone." Note to the OP chess and backgammon have both been around for thousands of years and are both widely played. Neither of them has good graphics.

The OP went on to comment on a view's based UI and I currently work in view's based programming UI for my job and would like to say that different people's brains work different ways and the view's based UI does not work for everyone. Just because you like it does not mean that everything on the planet should be made that way.

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Keno Skir
#12 - 2016-02-04 05:32:56 UTC
Eve is complicated, it needs a complex UI.

Sit down OP before you hurt yourself.
J'Poll
Perkone
Caldari State
#13 - 2016-02-04 09:00:09 UTC
ShahFluffers wrote:
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.


sure:

* troll
* rant
* whine
* Walking in station suggestion number 54.854.843.584.484.469 (aka nothing new)
* Dust

Personal channel: Crazy Dutch Guy

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J'Poll
Perkone
Caldari State
#14 - 2016-02-04 09:02:45 UTC
Mokure Breau wrote:


DUST has a much better UX. Maybe EVE could benefit from that ?


Now, please use a game that actually is good.

Even if Dust had a better UX (WTF is a UX), then it's the only thing that actually works and is better.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Cara Forelli
Caldari Colonial Defense Ministry
Templis CALSF
#15 - 2016-02-04 13:33:22 UTC
J'Poll wrote:
WTF is a UX

I'm going to hazard a guess at "user experience"

You know...that thing they talk about in themepark MMOs

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Titan's Lament

Memphis Baas
#16 - 2016-02-04 13:49:21 UTC  |  Edited by: Memphis Baas
ShahFluffers wrote:
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.


He doesn't like the user interface.

He wants the user interface to expose the user to the game gradually. As an example, when you first turn on a computer that you just bought that has Windows 8.1 on it, the screen goes completely black and then it fades in one word:






Hi.







Then they pulse the background colors through blue and purple and red, just in case you missed that one word. Then they ask you to wait as they do "something" (not specified what) before they give you the Windows interface and offer a tour of it. And your files, well you can't possibly be expected to know exactly where your files are (in My Documents), no, their location must be hidden, and instead a Favorites list must be compiled and presented to you.

In any case, then he complains that the ISIS Ship Chart has holograms rather than the full ship models, and that it covers the full screen. He suggests that all of the pure information screens (market, contracts, overview perhaps) be instead presented as snippets of information surrounding full glorious graphics (of ships, I guess).

Then he's complaining that CCP abandoned Walking in Stations and didn't take the avatar part of EVE past just the Captain HQ. We should point him to the dev blog comments and the Reddit comments that show just how incompetent CCP were with that particular feature.

Then he complains that in 4k resolution on big screens, much of the screen real estate is wasted; he wants the in-space/in-station "scene" to be displayed in a corner, and the rest of the screen to be filled with the data windows. Like the Pools of Radiance game used to be, back in 1982; little window showing you the dungeon in the upper left corner, the rest of the screen filled with your stats and the text descriptions of what was going on around you. (PS: Don't tell him that this can be accomplished with the camera offset sliders and with pinned windows).

Finally, he wants to replace the Windows layout of the interface with a tablet-like interface where you can flip between otherwise-full-screen "views". Like flip left if you want to see the market, flip right if you want to see the space. Or press left arrow, right arrow, or w/e. Also, some of the full screen "views" could be designed like Fallout's Pip-Boy screen, with various elements presented on screen, and with the users being able to mod the pip-boy to customize the position of elements.
Thorian Baalnorn
Pyke Syndicate
#17 - 2016-02-04 14:17:31 UTC
Memphis Baas wrote:
ShahFluffers wrote:
Uhhh... not to sound too dumb... but could someone give me a "laymen's translation" of the OP?

I could not understand more than two-thirds of it.


He doesn't like the user interface.

He wants the user interface to expose the user to the game gradually. As an example, when you first turn on a computer that you just bought that has Windows 8.1 on it, the screen goes completely black and then it fades in one word:






Hi.







Then they pulse the background colors through blue and purple and red, just in case you missed that one word. Then they ask you to wait as they do "something" (not specified what) before they give you the Windows interface and offer a tour of it. And your files, well you can't possibly be expected to know exactly where your files are (in My Documents), no, their location must be hidden, and instead a Favorites list must be compiled and presented to you.

In any case, then he complains that the ISIS Ship Chart has holograms rather than the full ship models, and that it covers the full screen. He suggests that all of the pure information screens (market, contracts, overview perhaps) be instead presented as snippets of information surrounding full glorious graphics (of ships, I guess).

Then he's complaining that CCP abandoned Walking in Stations and didn't take the avatar part of EVE past just the Captain HQ. We should point him to the dev blog comments and the Reddit comments that show just how incompetent CCP were with that particular feature.

Then he complains that in 4k resolution on big screens, much of the screen real estate is wasted; he wants the in-space/in-station "scene" to be displayed in a corner, and the rest of the screen to be filled with the data windows. Like the Pools of Radiance game used to be, back in 1982; little window showing you the dungeon in the upper left corner, the rest of the screen filled with your stats and the text descriptions of what was going on around you. (PS: Don't tell him that this can be accomplished with the camera offset sliders and with pinned windows).

Finally, he wants to replace the Windows layout of the interface with a tablet-like interface where you can flip between otherwise-full-screen "views". Like flip left if you want to see the market, flip right if you want to see the space. Or press left arrow, right arrow, or w/e. Also, some of the full screen "views" could be designed like Fallout's Pip-Boy screen, with various elements presented on screen, and with the users being able to mod the pip-boy to customize the position of elements.



So he wants to turn our UI into a large power point presentation then?

Sometimes you are the squirrel and sometimes you are the nut. Today, you are the nut and the squirrel is hungry.

Iria Ahrens
Space Perverts and Forum Pirates
#18 - 2016-02-04 14:31:37 UTC  |  Edited by: Iria Ahrens
The main problem I have with this thread is it doesn't ask any questions. How do I get the most out of my interface. How do I accomplish x in order to better my player experience.

Normally I'd say stuff like this belongs in Features and Suggestions. But it is clear from the OP's vague understanding of the interface that he doesn't understand that everything is as it is for a reason. Eve is not a new game, it is constantly evolving and the interface has evolved along with it. Even now the UI is undergoing adjustment. Where other games add content but don't mess with the interface much if at all in Eve everything is subject to change.

The interface as it is now is the cumulation of over a decade of feedback from hundreds of thousands of players. It is very much designed to give players the information they want in a manner that can be easily placed in context in the most rapid manner possible. And while any player can designate ways in which the information can be presented in a more beautifiul format, what experienced players want more than anything is readily available pertinent information and ZERO clutter.

The fact is, eve players don't want their 4k screens more utilized. What we want is less clutter, less information overload. What we want to see is our ship blowing up the other ship. We need information to do this, but we want that information to take up as little screen real-estate as possible.

OP thinks his 4k screen is underutilized. He obviously doesn't fly in ls or lower where local must always be open. Where a scan window is always open, where drone window is open. He hasn't flown in fleets where fleet windows are open. He hasn't had to have a watch list open. He hasn't had max targets open. Etc..

The problem isn't the interface being underutilized. The problem is the OP not utilizing that space, because he doesn't even know what he doesn't know. But he starts thinking he can make improve the user experience based on his lack of user experience.

Like I said at the beginning, normally I'd say a thread like this belongs in Features and Suggestions, but that is assuming that the OP took the time to know what they were talking about before making blanket statements. This belongs in GD where the community can say what we really think.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.

Lulu Lunette
Savage Moon Society
#19 - 2016-02-04 14:57:33 UTC
You have to make the interface your own! Drag and resize windows to your preference while you're doing whatever it is you enjoy doing in the game. Watch Eve Online gameplay with youtube or twitch and see how the other players are doing it. My own UI is based off what I've seen Johnny Pew and suitonia have..

Same for the Neocom.

@lunettelulu7

Jonah Gravenstein
Machiavellian Space Bastards
#20 - 2016-02-05 01:40:38 UTC
There's already plenty of scope for interface customisation, windows are resizable and movable, some of them are stackable/unstackable, they can be pinned in position and they can be minimised to a "tab bar".

Learn to use the current UI before making suggestions to change it.

In the beginning there was nothing, which exploded.

New Player FAQ

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