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2 weeks and no response to support tickets

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Avvy
Doomheim
#21 - 2016-01-22 04:28:16 UTC
Thorian Baalnorn wrote:


Some people think support is bad here. But out of all the MMOs ive played CCP has the best customer service by far.


That's not an easy thing say, players will have a different experience of customer support.


In this MMO, I've had a mixed bag of support.

So although the support here can be a bit slow, I wouldn't say it's terrible, but I have had better support in other MMO's.
ISD Buldath
#22 - 2016-01-22 04:44:22 UTC
Hey There,

Sorry to hear about the delay in your ticket. Tickets Are Prioritized based on Severity And The order they are filed. Recently the GM team has been swamped with Extra tickets, especially after patch days, and they have a bit of a back log. Rest assured YOUR ticket will be Reviewed and investigated. Please note that some matters take extra time to research, investigate and follow through upon, depending on the nature of the Help ticket.

Filing secondary, or More tickets of the same issue DOES NOT fix the issue, as it only adds more workload and sticks them at the back of the line all over again.

As this answers your question, and in an effort to Avoid Trolling or bating Members of ISD/CCP Staff, I will go ahead and close this.

~ISD Buldath

Instructor King of the Forums! Knight of the General Discussion

Support, Training and Resources Division

Interstellar Services Department

I do not respond to EVE-Mails regarding forum moderation.
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