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Test Server Feedback

 
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I cannot log into the test server - Beta Launcher

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Scotsman Howard
S0utherN Comfort
#1 - 2016-01-07 02:53:34 UTC
I am unable to log into the test server with this account.

Here is what happens:

-I launcher the launcher.

-Switch servers to Singularity

-Input my user name and password (This is correct as I use the same information to log into the forums and my account on tranquility)

-The launcher asks me to verify one of my characters on the account as apparently this is a new IP address even though its the same computer I always use. Yes I am spelling my characters name correctly and have tried with the two other toons on the same account.

It says my user name and password is incorrect and I can't log into the server.


I can log into the test server on another account on the same computer but not this one.
Ralph King-Griffin
New Eden Tech Support
#2 - 2016-01-07 13:16:54 UTC
if you have changed your passwords on any of those accounts in the recent (ish) past try the old ones,

sisi is generally behind a bit

Murderers of Negotiable Motivations

=]|[=
Scotsman Howard
S0utherN Comfort
#3 - 2016-01-08 01:09:46 UTC
Nothing has worked so far.

I have filed a support ticket but was told they do not support the launcher and to come here.

Why have a ticket system if you don't support it?
CCP Snorlax
C C P
C C P Alliance
#4 - 2016-01-08 11:29:57 UTC
Scotsman Howard wrote:
Nothing has worked so far.

I have filed a support ticket but was told they do not support the launcher and to come here.

Why have a ticket system if you don't support it?

They do support the launcher, but not the test server. Your account may not be active on Singularity for whatever reason - see https://forums.eveonline.com/default.aspx?g=posts&m=5737150#post5737150 for instructions on account reactivation.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Scotsman Howard
S0utherN Comfort
#5 - 2016-01-19 00:37:40 UTC
CCP Snorlax wrote:
Scotsman Howard wrote:
Nothing has worked so far.

I have filed a support ticket but was told they do not support the launcher and to come here.

Why have a ticket system if you don't support it?

They do support the launcher, but not the test server. Your account may not be active on Singularity for whatever reason - see https://forums.eveonline.com/default.aspx?g=posts&m=5737150#post5737150 for instructions on account reactivation.


I have posted there and sent a message as the first post says. I still am unable to log into the server.
Berluth Luthian
Sebiestor Tribe
Minmatar Republic
#6 - 2016-01-19 16:10:04 UTC
Scotsman Howard wrote:
CCP Snorlax wrote:
Scotsman Howard wrote:
Nothing has worked so far.

I have filed a support ticket but was told they do not support the launcher and to come here.

Why have a ticket system if you don't support it?

They do support the launcher, but not the test server. Your account may not be active on Singularity for whatever reason - see https://forums.eveonline.com/default.aspx?g=posts&m=5737150#post5737150 for instructions on account reactivation.


I have posted there and sent a message as the first post says. I still am unable to log into the server.


I have done the same and I'm trying to catch CCP habakuk online as I've sent a mail and everything to no avail.