Player Features and Ideas Discussion

So what you are saying is "**** you, got mine" right?

May I ask, did you post that with a straight face?

And don't forget to tell the new POTUS to make a new law that gives free motorcycle, combat and other aircraft and drivers licences to all new born baby across the world.

Give newborns on all parts on Earth access to nuclear facilites and DARPA weapons research then give them a little antimatter to play around with, what could go wrong??

I'm sorry, but this is completely wrong...

Right now the 100M+ SP players are a rare commodity; the ability to say to a random person in my fleet "go get your HIC" instead of having to say "who can fly a HIC?" is a big deal.

Right now those players are a rare commodity because the only way to get up to that amount of SP is to train for it, but after the patch that's all going to change. What once was rare will now be common place, and I guarantee that this change will be reflected in the prices at the character bazaar.

TL;DR
yes, it does effect you; it makes your character less rare and therefore less valuable.

This is incorrect.

Anyone who's ever ran a business can tell you that it's the regulars who pay the bills. The goal of any good customer oriented business is to entice people to return and spend more money. I've spent some time working in bars and can tell you the weekenders provide extra profits, but it's the requlars that keep the doors open.

Also, you forgot that characters will always have a high value as long as peeps buy SP- as can buy a character and squeeze all SP out.

This is not likely. You cannot extract SP below 5m skill points. So, what you are suggesting cannot happen, unless someone is willing to throw away 5m SP each time they start a new gank character.

+1 to this,


I run a local store where I live, and making sure my customers are happy with the product I provide. And making sure that they want to order again, is incredibly important. I take care of my regulars because they take care of me and my own employee's. If a customer is angry or mad, I don't care, I will throw so much free **** at them because I know if I do, they'll order from me again, and again. That's why Loyalty is important for any business.


However my business is not as large as CCP, but I know that when you do make changes, you will very vocal minority who will complain. The reason why they are so vocal though, is because they know that you are listening.

Which is in fact a good thing. CCP's Player base knows that they listen.

I question this some times. Quite a few of their recent new features were not received well by the players in testjng, but they were implemented anyway.

Precisely.

And


This is incorrect.

What you are describing is customer service. Loyalty is when you make a mistake and your regulars forgive you for it, like how the online numbers seem to be climbing again with a lot of the recent changes

I've already said customer service is important but at the end of the day, CCP needs their dollar. You said you worked in bars, so I'll use Cheers as an example.

Sam Malone is offering dishes of popcorn as an alternative to the peanuts at each table. Norm disapproves.

Does Cheers go under because Norm disapproves? Maybe yes. Maybe no. Norm is loyal to Cheers and does spend a lot of time at the bar, but the bar is mostly empty most of the day. If offering popcorn brings in Dr. Fraiser Crane and Lilith more often, plus a bunch of their friends, then Cheers still has a net positive income despite the lack of Norm.

Every business is going to make mistakes and I'm not going to say that CCP is perfect, but as a business seeking profit, I have to assume they've put some time and money researching an idea before implementing it. They could be wrong. You could be completely and utterly right. But Fraiser, Lilith, and their friends might become the new loyal customers you would so readily covet.

Having one or two loyal customers and having a struggling business doesn't compute when you have the opportunity to bring in a dozen or hundreds of new and loyal customers by changing. It's the nature of business. If you never change, you never grow, and probably fold.

The game (which I just lost) changed hundreds of times before I ever joined. If I played on day one, I may not have been impressed and may never have been a paying customer. Many people here may share in that. What about you? When did you start? Was it day one? If you bought into this game on day one and it was just completely awful, would you have come back in five years to try again? If you did, or if you would, and found it better, would you have paid any heed to a person in your current shoes proclaiming this isn't the game he signed up for? Or would you just enjoy the game you found, rather than the game he lamented over losing?

Business IS risk, and you have to make educated gambles to get ahead and expand. This game is radically different from even when *I* started, and it seems to only be getting better. If you feel betrayed as a loyal customer, pull your money out. But it is their business decision to make, and if they make a change that brings in five people to replace you, then your loyalty and desire to have them cater to it would have cost them money and growth.

Never overestimate your importance as a customer.

CCP hopefully put accurate research into this idea and they made the right customer service decision. If it wins over more players, more power to them. If it flops, more power to you and all those in your camp. It will be your victory. But either way this heads, I support CCP's initiative. It's their business to run, it's their business to lose.

That said, I reserve the right to be annoyed if/when they remove learning implants rather than overhauling the jump clone system. I never said you couldn't be upset with a decision, just that it's CCP's decision to make.