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December release - Mac feedback and issues

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Jedi VanDiemen
The Scope
Gallente Federation
#41 - 2015-12-09 04:45:11 UTC  |  Edited by: Jedi VanDiemen
Hi CCP et al

Frostline update has broken the game from my point of view.

- MacBookPro11,1
- Intel Iris GPU
- OS 10.10.2

(1) "Client update was unsuccessful" followed by an exception and traceback with launcher "967872"

(2) re-installed client via EVE support page "Re-installing the launcher" > https://support.eveonline.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher but that had the same "Client update was unsuccessful" failure.

(3) Have then followed advice above in this thread to use a different launcher version - not mentioned on the support page - version "988834" *but* on running this launcher I get an error "There was an error writing a file to disk" and my launcher is just sitting there. It doesn't appear to be launching the client? Just keeps opening up this pop-up error?

At least with the "967872" Launcher you got a "launch EVE" button after the "client update" error, but that crashed badly and often.

So, at least at this point, the advice above to try the "988834" launcher is not a solution for my situation.

------------ UPDATE -----------

I'm not exactly sure why but on a subsequent attempt I was able to log in. However despite using the "settings migration" tool somehow all my settings have been lost?

Of interest to some *SO FAR* my IGB is working - there is a quick pause to the game when opening the browser but it has so far not crashed the game.
Anshau
Harbingers of Reset
#42 - 2015-12-09 06:41:05 UTC
Hey guys,

"Official" Mac Os client has so many issues...
Market, IGB, Random Assert Crashes - it's impossible to play in such a way.

I really recommend to use Crossover (Maybe free PlayOnmac or WineBottler would also help, i haven't tested em) with Windows EvE Client.
If you want a normal game experience on Mac Os - this is the only way.
I'm using using Crossover for about 2 months - 0 crashes, 0 UI lags, 0 update problems.
Claudille Storm
German Dynamics
#43 - 2015-12-09 08:00:41 UTC
CCP Maxwell wrote:
Claudille Storm wrote:
Hello!

Exception during UpdaterModule.Update
Traceback (most recent call last):

The same as posted from someone before.

Sad


Could you please try the new launcher?
https://binaries.eveonline.com/EveLauncher-988834.dmg





Thank you for the beta-link.

The launcher is better than the old, but...

- I have to new-install all my settings Sad
- InGameBrowser freezes the client Evil

So, EVE is not playable for me, need IGB for WH-action! Twisted


And now? What is coming next? ...
Takamori Saig0
Sensory Overload Expeditions
#44 - 2015-12-09 10:36:06 UTC  |  Edited by: Takamori Saig0
Same issue as previous posters, same frustrations.. doesn't make any sense at all that the stable launcher is broken, with no explanation ( did i miss that being explained ? ) and told to use a beta launcher... what the heck is going on ????


Edit : Trying the new launcher now.. I see that it gives ability to migrate old settings.. so maybe this will be ok.. just now downloading patch..

Edit 2 : Well, it launches the game.. and my settings are preserved ! Note, one has to check your profile, see the settings gear icon, in the launcher ( its the smaller gear icon that only shows itself once you have entered password )
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#45 - 2015-12-09 11:04:38 UTC
Still having in-game browser issues consistent since March patch this year. Linked in other forum post

Opening in-game browser freezes Mac client
Takamori Saig0
Sensory Overload Expeditions
#46 - 2015-12-09 11:10:21 UTC  |  Edited by: Takamori Saig0
Beng Hin Shakiel wrote:
Still having in-game browser issues consistent since March patch this year. Linked in other forum post

Opening in-game browser freezes Mac client



Strange, i've never had an issue with using in game browser, i'm currently running a little behind latest MAC OS version, on 10.10.5, same as you.. and have similar spec, mid-2010 iMac 12Gb RAM 3.2Ghz i3 ( graphics is ATI Radeon HD 5670 512 MB )
Bruced Wain
24th Imperial Crusade
Amarr Empire
#47 - 2015-12-09 11:47:05 UTC
saubier wrote:
i have the launcher issue too:
launcher says 'update was unsuccessful' and opens the stacktrace or whatever.

however, i was able to get around that:
problem is, that the link to the 'current' version in awesomium framework seems to be missing.
so since the current version right now seems to be 1.0, you can do the following.

open terminal and type away:
cd /Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/Frameworks/Awesomium.framework/Versions/
ln -s 1.0/ Current

next time the update works, but the link seems to get deleted by every new update, so i guess until ccp fixes this, you will have to do this again for the next update.


After restarting the client after downtime today I got the same issue, a huge thank to Saubier for solving it so elegantly. ShockedLol
I'm a little surprised that wasn't incorporated into todays patch but I would be very surprised if it's not solved by tomorrows patch. Blink

Also Yesterday I had the same issue with the IGB not working at all, just a black screen which if you closed the IGB window crashed my client. Today it's now once again working so a huge thank you to CCP for the fast response. Big smile I got the impression that todays patch also involved Cider updates.

Bruce.
Eto Daneel Olivaw
University of Caille
Gallente Federation
#48 - 2015-12-09 12:20:50 UTC
Had a thought this morning on the IGB. Since it doesn't work at all for OSX and crashes the game making every one who plays on OS X gankbait in wormholes, lowsec and null, please disable the IGB browser for ALL users so to level the playing field. OSX users are at a severe disadvantage in wormhole space when our windows friends have so many tools available to them. OSX users get to crash and be destroyed while we reboot our systems. Hardly a fair or fun gaming experience. Disabling the IGB for all users OS X and Windows would make it the same for all. Then CCP can have the entire user base screaming at them for the same thing. Rather the just the mostly ignored OSX group.
epicurus ataraxia
Illusion of Solitude.
Illusion of Solitude
#49 - 2015-12-09 13:07:55 UTC
Eto Daneel Olivaw wrote:
Had a thought this morning on the IGB. Since it doesn't work at all for OSX and crashes the game making every one who plays on OS X gankbait in wormholes, lowsec and null, please disable the IGB browser for ALL users so to level the playing field. OSX users are at a severe disadvantage in wormhole space when our windows friends have so many tools available to them. OSX users get to crash and be destroyed while we reboot our systems. Hardly a fair or fun gaming experience. Disabling the IGB for all users OS X and Windows would make it the same for all. Then CCP can have the entire user base screaming at them for the same thing. Rather the just the mostly ignored OSX group.


Whilst that would certainly raise the profile of the issue, The effect would be catastrophic, we may only represent 10-20% of the player base, but as someone said that we matter too.

As CCP appear to be being restricted from doing ANY work on the IGB, whether by an out of touch middle manager or institutional inertia that has not yet been purged, It is ESSENTIAL that they get the tools to replace the IGB out as a matter of the highest Priority.

They are doing amazing work in so many areas, It is almost impossible to comprehend just how badly they are treating this issue.

I hope CCP Seagull can root out this toxic attitude, It has no place in such a fantastic product.

There is one EvE. Many people. Many lifestyles. WE are EvE
Eto Daneel Olivaw
University of Caille
Gallente Federation
#50 - 2015-12-09 14:04:22 UTC
That's my point. If it is catastrophic for the Windows users why isn't it treated as such for OSX users.


Some animals are more equal than others. -Orwell.


Atan Sol
Roving Guns Inc.
Pandemic Legion
#51 - 2015-12-09 15:03:57 UTC  |  Edited by: Atan Sol
CCP Maxwell wrote:
CCP Sledgehammer wrote:
IMPORTANT!

We are receiving sporadic reports from people using the old launcher that the patch process is failing in some instances.

I'd like to get everyone to try out the new launcher to resolve this, available here: https://binaries.eveonline.com/EveLauncher-976381.dmg


UPDATE:
Latest version: https://binaries.eveonline.com/EveLauncher-988834.dmg


This version of launcher does not crash, but in my case I have two factor authentication enabled and launcher requests a verification code, which however, it invalidates as incorrect possible because it takes 5-10 minutes to get it?!

All right, after multiple attempts managed to login... That delay with sending verification code may be contributed to the issue.
TarPalantir I
Evolution
Northern Coalition.
#52 - 2015-12-09 16:12:35 UTC  |  Edited by: TarPalantir I
Tar-Palantir can confirm the finding of saubier as applied to the traditional/"old"/non-beta Eve Launcher (2.2.967872 after patching - not sure what the number was before the recent patch - would have to restore from a backup copy if you need that). Tar-Palantir patched two independent Mac Eve client installs on two different Macs on two completely different networks. In both cases, they patched both the client and the Eve Launcher. For both, after quitting and relaunching the Eve Launcher they got the Exception error upon attempting to create a patch/update for the Eve client stating that the path for the Awesomium framework was not valid "No such file or directory" (can provide full text from the Eve launcher logs if that is useful). This then leading to a "Update failed" error in the Eve Launcher.

Looking thru the directory tree of the Eve Launcher package down to the path of the Awesomium framework, Tar-Palantir confirms that on both clients, the Folder/Directory "Current" is missing. Under normal circumstances and by OS app development standards, there should be a directory tree that contains the version number, and a separate directory tree that is called "Current". Generally the "Current" Directory entry is a symbolic link to the directory name that has a version number in the name (though you do find some application bundles where they just have a duplicate copy of the tree rather than a symbolic link, though pretty sure that isn't best practices).

~/EVE Online.app/Contents/Resources/EVE Online.app/Contents/Frameworks/Awesomium.framework/Versions/

total 0
drwx------ 3 user group 102 Dec 8 11:37 .
drwx------ 5 user group 170 Dec 8 11:37 ..
drwx------ 5 user group 170 Dec 8 11:37 1.0


Re-creating the symbolic link "Current" pointing to the directory tree with the version number in the name allows the Eve Launcher to launch without error. That looks like this:

drwx------ 4 user group 136 Dec 9 11:01 .
drwx------ 5 user group 170 Dec 8 11:37 ..
drwx------ 5 user group 170 Dec 8 11:37 1.0
lrwx------ 1 user group 4 Dec 9 11:01 Current -> 1.0/

The next patch the Eve Launcher applies however once more deletes the "Current" directory symbolic link entry and you are broken once more. You can once more restore the symbolic link, but upon launch the Eve launcher once more go thru its creating patch routine and delete the symbolic link. This loops with each re-creation of the symbolic link and relaunch of the Eve Launcher (create sym link to fix, launch Eve launcher, it works, but deletes the sym link so next launch it will be broken again).

The Beta Eve Launcher does not have these problems.

Mac OS X versions tested:
Mac OS X 10.9.5
Mac OS X 10.10.5

Guess this is one way to get everyone to move to the Beta Eve Launcher..

If you need further information, just let Tar-Palantir know.


saubier wrote:
i have the launcher issue too:
launcher says 'update was unsuccessful' and opens the stacktrace or whatever.

however, i was able to get around that:
problem is, that the link to the 'current' version in awesomium framework seems to be missing.
so since the current version right now seems to be 1.0, you can do the following.

open terminal and type away:
cd /Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/Frameworks/Awesomium.framework/Versions/
ln -s 1.0/ Current

next time the update works, but the link seems to get deleted by every new update, so i guess until ccp fixes this, you will have to do this again for the next update.
saubier
saubierbrauerei
#53 - 2015-12-09 16:41:24 UTC
Dumah Seraphim wrote:


The link keeps on getting deleted for me too. It looks like the launcher bounces between downloading a 6.65MB and 13.10MB patch. You can copy instead of linking (which may break future updates), but fixes the immediate problem.

cd /Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/Frameworks/Awesomium.framework/Versions/
cp -R 1.0 Current



you are right.
copying works better...
or use the 'beta'-launcher
Tass Caffington
The Scope
Gallente Federation
#54 - 2015-12-09 17:29:02 UTC
the beta launcher no matter which version crashes on my system right on startup.
clicking the beta launcher icon leads to a segfault.

however, patching with the old client worked without any issues. the eve client
runs perfectly.

only the IGB launches with a black page and crashes the client on closing window.
the client doesn't crash on minimising the window.

launching the client with the old now post-patch launcher raises the exception.
launching the client with the binary works nicely.

suggestions?

btw, new starmap, system map, dscan map, probe map all work great \o/

WiNGSPAN Delivery Services

"We're not happy until you're content!"
nuggen
Griffin Capsuleers
Ad-Astra
#55 - 2015-12-09 17:51:35 UTC
This is also broken for me!

I run 3 accounts with applications created by Eve Clonemaker. Really poor service from CCP to release something that doesn't work for any Mac users - how on earth did that happen?

I tried reinstalling the launcher but that didn't work and I am seriously reluctant to use the beta launcher.

Fortunately the IGB issues are not critical for me but the temporary freezes when opening Market and Industry are a complete pain x3

fingers crossed its fixed tomorrow
Morpheus 'Almighty' Jita
Tasmanian Technology Support
#56 - 2015-12-09 18:22:18 UTC
Briar Thrain wrote:
After the update the current (not beta) launcher displayes a pop up box with this error near the top. The status bar at the bottom says 'Client update was unsuccessful'. I'm using OSX 10.9.5. Is there a current step-by-step for getting my client settings from the old launcher into the beta if that becomes the only way some mac users will be able to log in?


Traceback (most recent call last):
File "lib/update.pyc", line 233, in CreatePatch
File "lib/steps/createHttpPatch.pyc", line 93, in Run
File "zsync/zsync.pyc", line 454, in CreatePatch
File "zsync/zsync.pyc", line 295, in GetPatchCalculations
File "genericpath.pyc", line 49, in getsize
OSError: [Errno 2] No such file or directory: '/Applications/EVE Online Tranquility.app/Contents/Resources/EVE Online.app/Contents/Frameworks/Awesomium.framework/Awesomium'

Same error with EVE update on my MacAir.

Yesterday IGB was not working, but everything else was running perfectly (including the market, finally without delays when opening the market tab ...).
Today's patch prevented launcher from updating and client from working.


Hopefully fixed within tomorrow?
Thanks!
nuggen
Griffin Capsuleers
Ad-Astra
#57 - 2015-12-09 18:28:40 UTC
dont just post here - make sure to raise a ticket as well. That way it gets counted as a fault and will help put our case forward as Mac users requiring better support
Cynimar
Native Freshfood
Minmatar Republic
#58 - 2015-12-09 18:50:08 UTC
This is actually the first time I have ever had a major problem starting eve. Shocked

I got the exception error involving -> OSError: [Errno 2] No such file or directory: '/Applications/Games/EVE Online.app/Contents/Resources/EVE Online.app/Contents/Frameworks/Awesomium.framework/Awesomium' EvilXWhat?Sad It was a flood of emotions.

Did a little digging and found people had success with the Client Repair Tool. Not sure where it is on a Mac. So I downloaded it. http://content.eveonline.com/client_repair/351/EveRepairTool.tgz

Super easy to run. Attention Open choose Eve. Sit back enjoy a quick beverage.

I have not looked into the tool beyond the link other than to find some old pages that say the tool does not work for the mac. Hoping this is the first and last time I need it. All I can say is ... it should be easier to find.

I would like to thank Xain deSleena for saving the day.
Elivii Maken
Deep Core Mining Inc.
Caldari State
#59 - 2015-12-09 19:17:49 UTC
Exception error with launcher. Filed a support ticket.

Sucks I can't play.
Sucks that if I wish to attempt fixing on my own, I have to sort through pages of unofficial comments and guess which BETA software launcher might work and what sort of side effects to expect.

Is there absolutely NO Mac QA at CCP? Basic stuff folks.
nuggen
Griffin Capsuleers
Ad-Astra
#60 - 2015-12-09 20:00:38 UTC
Use the repair tool in Cynimar's post above - others have mentioned it too. Awesome - i was up and running again in a couple of minutes.

Big thanks to you!