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Newly upgraded account. Two questions.
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Francios Gaterau

The Scope

Gallente Federation

Likes received: 4

#1 - 2015-11-27 11:15:05 UTC

First of all, hello to all and I'm looking forward to this game. It has piqued my interest!

I started with a trial account yesterday and at that time purchased the Explorer Pack for 4.99 US.

Today, about 30 minutes ago, I went ahead and upgraded to a paid account.

When will the system recognize me as a paid player?

How do I access my Explorer Pack items?

Thanks in advance and I look forward to getting to know the game and some of its players!

FG

F. Gaterau

Under Employed

Ralph King-Griffin

New Eden Tech Support

Likes received: 21,564

#2 - 2015-11-27 11:56:52 UTC | Edited by: Ralph King-Griffin

Should recognise you immediately, I'm going to guess that it's the trial restriction messages in skill descriptions is what you're thinking about, relax, they show for the veteran players too, but you should be able to train them now.
If not you can file a support ticket via the f12 menu in-game under account and billing, in my experience the gm team are fairly prompt,
Particularly so regarding account/billing.

To get the items you need to redeem them, it's simple , dock up wherever you want them and go to the top of the neocom panel on the left side of your screen, there's a menu that pops out with various inventory tabs, down the bottom of that you should see one called redeemable something or other where you can have them spawned.

Alternatively I think you can get it through the escape menu or the bottom of your character selection screen when you login.

Murderers of Negotiable Motivations

=]|[=


Francios Gaterau The Scope Gallente Federation Likes received: 4	#3 - 2015-11-27 12:37:51 UTC 1 Thank you for the info, Ralph, I really appreciate it. That worked.! F. Gaterau Under Employed


Ralph King-Griffin New Eden Tech Support Likes received: 21,564	#4 - 2015-11-27 12:55:22 UTC Francios Gaterau wrote: Thank you for the info, Ralph, I really appreciate it. That worked.! No worries. Murderers of Negotiable Motivations =]\|[=

State War Academy Caldari State 2,242
Cara Forelli State War Academy Caldari State Likes received: 2,242	#5 - 2015-11-27 16:11:56 UTC 3 Welcome to EVE, friend. Want to talk? Join my channel in game: *House Forelli* Titan's Lament

The Soul Society Fraternity. 27
IcyMind Arierep The Soul Society Fraternity. Likes received: 27	#6 - 2015-12-01 15:54:08 UTC 1 welcome to eve and enjoy the ride. For me this is the best game I played in years !