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Issues, Workarounds & Localization

 
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Unable to access Character Select on a particular account
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Deep Status
Doomheim
#1 - 2015-10-15 20:14:41 UTC  |  Edited by: Deep Status
If I try to play via the launcher, I click Play and then I just get a black screen. If I press ESC the settings options appear but nothing else.

If I try to play via the .exe, after I've clicked Connect nothing happens, it just stays on the login screen.

My other accounts are unaffected. Help?
Kal'Han
Kador Trade Company
#2 - 2015-10-15 21:27:00 UTC  |  Edited by: Kal'Han
from settings you can access to the clear cache option
if it affect only 1 char on an account, or only 1 account, it is most likely a cache issue

Reset Settings Tab, Clear all cache files


and if exefile is ok for all other account, but not this one, I guess it's not network related or client related. could be also a server issue for this char, unlikely.
if clear all cache file does nothing open a support ticket
Andraea Sarstae
Circle of Steel Inc.
#3 - 2015-10-21 18:25:16 UTC
This sounds similar to an issue I had. Try this...

Go to C:\Program Files (x86)\CCP\EVE (or wherever you have Eve installed), and run rescache.exe (if it doesn't work, try running as Administrator).

For me, it identified corrupted and missing files, and asked me if I wanted to download them. Once that was complete (took awhile), everything was back to working okay.