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Regular crashes when launching multiple clients
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WillusKillus
Hooded Underworld Guys
Brotherhood of Spacers
#1 - 2015-08-30 18:06:39 UTC  |  Edited by: WillusKillus
This seems to have become a recurring problem, and I've run out of ideas to try and fix it.

Running one client seems absolutely fine, but as soon as I try to launch another, its probably going to crash within minutes if not instantly.

Some example crashes, taken from windows error log:

Crash #1
Crash #2
Crash #3
Crash #4
Crash #5

And here is my Dxdiag

And my history.txt

The common theme seems to be 'Exception code: 0xc0000005' which is a memory access violation. I'm not getting this from any other game or software and am not having any other trouble with my PC. I had the same issue on my previous Win 7 install and my current 10 install. It seems to be completely isolated to EvE and only when running multiple clients.

Running EvE with the 'performance' preset and with sound disabled is no help.

People seem to be having similar issues, few examples:

https://forums.eveonline.com/default.aspx?g=posts&t=239864
https://forums.eveonline.com/default.aspx?g=posts&t=236093
https://forums.eveonline.com/default.aspx?g=posts&t=412285
https://forums.eveonline.com/default.aspx?g=posts&t=405502

Another weird thing to note is when the client crashes, I get the 'ccp exefile has stopped working' and until I tell windows to stop 'checking for a solution to the problem' the client will actually remain connected indefinitely, appearing in corp/local/whatever.
Kerrat Braban
Imperial Academy
Amarr Empire
#2 - 2015-08-31 17:23:53 UTC
I have something similar, started yesterday - one of two clients will stop responding, usually within about 30mins during session change or while something else like fleet invite is going on. First the cursor stays unchanged for a few moments, then changes to the hourglass, then clicking anywhere produces a whitescreen "CCP ExeFile is not responding".

The only thing I changed was turning sound back on on the main client (I played without sound for a long time), turning it off again does not solve the problem.

Running 2 Clients from same directory, "copy" for second client is just a junction, worked without a hitch until yesterday (I was always under the impression that the EVE client is a very stable piece of software, that is about to change :) ).

Other games so far run flawless, but I have only run a couple others for a longer time yesterday evening, notably FarCry4.
WillusKillus
Hooded Underworld Guys
Brotherhood of Spacers
#3 - 2015-08-31 17:31:13 UTC
Kerrat Braban wrote:
I have something similar, started yesterday - one of two clients will stop responding, usually within about 30mins during session change or while something else like fleet invite is going on. First the cursor stays unchanged for a few moments, then changes to the hourglass, then clicking anywhere produces a whitescreen "CCP ExeFile is not responding".

The only thing I changed was turning sound back on on the main client (I played without sound for a long time), turning it off again does not solve the problem.

Running 2 Clients from same directory, "copy" for second client is just a junction, worked without a hitch until yesterday (I was always under the impression that the EVE client is a very stable piece of software, that is about to change :) ).

Other games so far run flawless, but I have only run a couple others for a longer time yesterday evening, notably FarCry4.


Yup, you've described exactly what I see when a client crashes.

Would you be able to navigate to your windows error log to check if you're getting the same error next time you experience a crash?

Gonna try to keep this thread alive until some kind of solution is found or CCP confirm its something they are aware of. It could even be an AMD or Windows issue but I really have no idea.
mr dumpface
Doomheim
#4 - 2015-09-01 11:26:11 UTC  |  Edited by: mr dumpface
i can't even open a second client, it crashes at startup

windows 10 by the way if that's important
Abadayos
School of Applied Knowledge
Caldari State
#5 - 2015-09-01 11:45:27 UTC
mr dumpface wrote:
i can't even open a second client, it crashes at startup

windows 10 by the way if that's important


I have the same but using windows 7
Dog-The BountyHunter
Doomheim
#6 - 2015-09-01 11:47:21 UTC
Running windows 8 exactly the same issue :(
Naxirian
Republic Military School
Minmatar Republic
#7 - 2015-09-01 11:48:21 UTC
It's a new anti-links alt feature. =P

I'm kidding, they broke it most likely.

Asus Crosshair VI Hero X370 Motherboard

AMD Ryzen 7 1700 @ 4GHz

2 x R9 290X 4GB Crossfire @ 1150MHz

Full EKWB Custom Watercooling Loop

16GB Corsair Vengeance LED Red DDR4 RAM @ 3000MHz
Dog-The BountyHunter
Doomheim
#8 - 2015-09-01 11:48:59 UTC
BUT MY CYNO!!!!!
Chocolate Mooses
The Conference Elite
Safety.
#9 - 2015-09-01 11:50:17 UTC
Same thing under Linux, and from what it sounds like - most everyone is having the same problem.

Waiting for some word from CCP, time to bring the servers down and roll back the broken patch please.
DOA KillerWolf
Cherokee Pride
#10 - 2015-09-01 11:50:57 UTC
I am having the same issue. Ugh
Trix Curr
Sebiestor Tribe
Minmatar Republic
#11 - 2015-09-01 11:52:50 UTC
Yes confirmed on Windows 8.1, perfect before update, now cannot launch more than 1 client. This seriously did not get tested?
NearNihil
Jump Drive Appreciation Society
#12 - 2015-09-01 11:53:41 UTC
Yep, same problem, Windows 8.1.
Sir Werner
Perkone
Caldari State
#13 - 2015-09-01 11:56:54 UTC  |  Edited by: Sir Werner
Yep, same problem, Windows 8.1.

more user with this problem: https://www.reddit.com/r/Eve/comments/3j7gs6/ccp_breaks_logging_in_two_clients
Torgeir Hekard
I MYSELF AND ME
#14 - 2015-09-01 11:59:23 UTC
+1
Post downtime it's impossible to launch 2 clients. Whether via launcher or via exefile.

The problem seems to be shared cache related, because a TQ client also prevents a SiSi client from launching.
Oh, and 2 sisi clients are also impossible.

The interesting part of the backtrace

wine: Unhandled exception 0x80000003 in thread 8d at address 0x1016dd91 (thread 008d), starting debugger...
0x1016dd91: int $3
Modules:
Module  Address                 Debug info      Name (240 modules)
snip
PE      10000000-10390000       Export          blue
snip
Kalel Nimrott
Caldari Provisions
#15 - 2015-09-01 12:08:38 UTC  |  Edited by: Kalel Nimrott
Can't open a second account after DT, second client stoped working after donwloading the bulk data.
I've tryed both the fast way to open a second account and with the launcher.
I'm using windows 7.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ExeFile.exe
  Application Version:    2015.8.95.6552
  Application Timestamp:    55d48108
  Fault Module Name:    blue.dll
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    55d480bb
  Exception Code:    80000003
  Exception Offset:    0016dd91
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    11274
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Bob Artis, you will be missed.

O7
VonSpaky
Guardians of the Gate
RAZOR Alliance
#16 - 2015-09-01 12:20:38 UTC
mr dumpface wrote:
i can't even open a second client, it crashes at startup



Windows 7 here, workaround please?
ElMo's Ghost
Star Frontiers
Brotherhood of Spacers
#17 - 2015-09-01 12:20:50 UTC
Anyone tried running rescache.exe yet? That was the fix for the black screen problem that they were having a few days ago. I just started running the program, but I've got to leave for work before it f inishes.
VonSpaky
Guardians of the Gate
RAZOR Alliance
#18 - 2015-09-01 12:25:07 UTC  |  Edited by: VonSpaky
ElMo's Ghost wrote:
Anyone tried running rescache.exe yet? That was the fix for the black screen problem that they were having a few days ago. I just started running the program, but I've got to leave for work before it f inishes.


Trying it now, can CCP provide any further info on this? Sometimes my first client cant even launch.
HoruSeth
Republic University
Minmatar Republic
#19 - 2015-09-01 12:31:16 UTC
Looks like repair.exe solves the problem?!

On my gravestone will be written: "Died because he used sarcasm in the wrong moment"
Torgeir Hekard
I MYSELF AND ME
#20 - 2015-09-01 12:32:42 UTC
It appears that the problem has been solved. That is, there's a small new patch. Close the client, restart the launcher, and it works.
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