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Issues, Workarounds & Localization

 
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Launcher Character Name Challenge

First post
Author
GM Arcade
Game Masters
C C P Alliance
#1 - 2015-05-11 23:23:16 UTC  |  Edited by: CCP Phantom
If you are logging in from a new IP then you will be challenged for a character name on the account. After you enter the character name please use the mouse to click on the 'Continue' button. Using the keyboard to enter after you type in the character name will cancel the login process.

This a known issue and will hopefully be resolved in the coming days.

Lead GM Arcade | Customer Support Manager

Vennicea
VVV Enterprises
#2 - 2015-05-13 03:12:37 UTC  |  Edited by: Vennicea
What if I get this message when I am using the same ISP & computer that I have been using for the last 18 months?

I can log in via the launcher without issue on my other PC - which shares the same ISP & is virtually identical to the PC that is having issues (save for the monitor & video cards).

Entering my character's name does not work - just takes me back to original log in screen.

Even worse I get the same run around when I try to log into the forums.

Thank God for the exefile as I'm still able to play at least.

Any suggestions?

PS - I was using the mouse click option rather than pressing Enter.
Luscius Uta
#3 - 2015-05-13 06:16:10 UTC
First extra-long checks and logins that take forever, now I also have to go through this just because my ISP changes my IP address every 24 hours...congrats CCP on making the launcher worse with every release.

Workarounds are not bugfixes.

Janus Balista
Die freien Denker
#4 - 2015-05-13 16:44:05 UTC
This means as an german customer (we get an new ip every day) i need to enter an character name everytime i log in to every account?

Seriously??
Luwina
Brutor Tribe
Minmatar Republic
#5 - 2015-05-14 12:24:13 UTC
Having to enter the character name is extremely annoying, and utterly pointless.

You can just start the game client directly. It still only needs account name and password.

Please, please, please add an option to disable this check.
Tenaya Masai
#6 - 2015-05-14 13:53:22 UTC
got the same issue here. lets hope its sorted out asap. ShockedShocked
Khuni Marr
Imperial Shipment
Amarr Empire
#7 - 2015-05-14 20:41:19 UTC  |  Edited by: Khuni Marr
for the past month or so, I've been having immense issues with the launcher, besides the constant IP request and character name each time I login. I've followed workarounds but to no avail, deleted the launcher folder and ran repair tool, didn't fix it either. The main problem however i'm faced with how ever is how incredibly slow the launcher is. http://postimg.org/image/jif7pgmsb/ is what I get, the launcher just hangs forever before anything loads. I often have to restart it multiple times before all the buttons and interface loads. THEN once this 30 mins of struggling goes by, I can login, being asked username and password as per usual. Clicking the "Log in" button with the mouse. the IP changed, and needs a character name etc happens at this point, every time. Finally after logging in the update indicator line at the bottom just stays grey for about 5 minutes before it suddenly completes the check and I can finally load into the game (or if there is an update it only starts compiling the file after this period of "hanging" occurs)

Now before I continue, i have a fast internet connection (fast enough) to run the game smoothly without any issues. My computer may not be the best out there but it is definitely higher end than most. This is by no means a complaint, i'm just adding to the conversation here.

The best workaround, i just dont use the launcher, cause it annoys the living bjezuz out of me. Don't know what is causing it, and tbh I don't really care (except on update nights, oi ve!)

So far i have tried clearing the cache, ran repairs (which just crashed usually, until i updated the repair tool to latest version)

So, this game, I will play. I'm a huge fan boy admittedly, and this is the only reason why I put up with this but I hope that who ever works on the coding or optimization for the launcher finds a solution and not a workaround.
Pom Agrant
Sebiestor Tribe
Minmatar Republic
#8 - 2015-05-15 08:28:09 UTC
I am officially sick of typing in the character names of all of my alts several times a day. Please get rid of this asap.
Feylon
No.Mercy
Triumvirate.
#9 - 2015-05-16 06:56:42 UTC
GM Arcade wrote:
If you are logging in from a new IP then you will be challenged for a character name on the account......



dear ccp,

I cannot explain how that enrages me, you must balance such "security" features with the amount of bothering your paying customersSad
I get a new IP at least every day or more often when I'm forced to restart the router, just try that yourself logging in different characters a few times a day.
Rivr Luzade
Coreli Corporation
Pandemic Legion
#10 - 2015-05-16 09:25:14 UTC
Any more info or responses on that? This is also something that drives me nuts. Not only does the launcher check the cache integrity every time I start the launcher; it also directs me to the screen where I have to enter a name of one of the chars on the account every day as I have daily changing IP addresses. It is particularly nuts when I typed the password wrong and need to enter the Char name only to see that my password was wrong, and then the launcher re-selects the client user name of the last successful login and not the user name I actually want to log in. This is an unacceptable level of ridiculousness!

You call this crap a challenge, I call it running the gauntlet over hot ember and glas shards. Get rid of this garbage! Immediately! Evil

UI Improvement Collective

My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.

MechaJeb Kerman
A Blessed Bean
Pandemic Horde
#11 - 2015-05-16 23:41:44 UTC  |  Edited by: MechaJeb Kerman
Cool, cool, it's just that you could make it even more secure by also adding a captcha. Then I really could get my masochistic jollies off.

I'll crudely Photoshop an image of Helen Thomas onto a picture of your choosing for 30m. PM me.

Miner Mule
Grizly Bears
Grizly Bears Alliance
#12 - 2015-05-17 16:57:27 UTC
Personally I have had the same IP for the last 6 years, I haven't had an issue with hitting enter, but I suppose that's going to come my way soon, knowing how CCP wants everyone to have the exact same experience. I am getting tired of CCP's "fixes" to non-existent problems. I am getting tired of having to add my toons name each time I start the game. With a paltry 7 accounts it gets to be a royal pain in the keester. I can only imagine what it must be like for people with 50 or more accounts. Get it right CCP quit touching things and "fixbreaking" things. You guys do a great job, but a lot of times you forget the KISS principle. For those of you who are younger and don't know what the KISS principle is, it means KEEP IT SIMPLE STUPID!!!!!!. Nuff said, Im off to missions for some god awful LP that I will never get enough of to actually get a navy anything, other than by buying it in market.

Fly safe kiddys or the evil CODE will get you.
GM Bigglesworth
Game Masters
C C P Alliance
#13 - 2015-05-19 13:05:36 UTC
The problem regarding frequent character challenges is currently being investigated. In the meantime you can try the following workaround:


  • Enable two factor authentication in account management.
  • Upon logging in with the launcher save your current PC.


After that you should no longer be prompted for any characters or verification codes.
Max Kolonko
Caldari Provisions
Caldari State
#14 - 2015-05-19 15:44:49 UTC
GM Bigglesworth wrote:
The problem regarding frequent character challenges is currently being investigated. In the meantime you can try the following workaround:


  • Enable two factor authentication in account management.
  • Upon logging in with the launcher save your current PC.


After that you should no longer be prompted for any characters or verification codes.

Instead you will be prompted as often for the code even if you choose to "not ask me again on this computer" like in my case. After 3 days i turned 2FA off.
Khuni Marr
Imperial Shipment
Amarr Empire
#15 - 2015-05-19 15:45:56 UTC
Max Kolonko wrote:
GM Bigglesworth wrote:
The problem regarding frequent character challenges is currently being investigated. In the meantime you can try the following workaround:


  • Enable two factor authentication in account management.
  • Upon logging in with the launcher save your current PC.


After that you should no longer be prompted for any characters or verification codes.

Instead you will be prompted as often for the code even if you choose to "not ask me again on this computer" like in my case. After 3 days i turned 2FA off.


same here...2f off now annoying as hell
SFR SaFeRa
Doomheim
#16 - 2015-05-21 07:25:19 UTC
Khuni Marr wrote:
for the past month or so, I've been having immense issues with the launcher, besides the constant IP request and character name each time I login. I've followed workarounds but to no avail, deleted the launcher folder and ran repair tool, didn't fix it either. The main problem however i'm faced with how ever is how incredibly slow the launcher is. http://postimg.org/image/jif7pgmsb/ is what I get, the launcher just hangs forever before anything loads. I often have to restart it multiple times before all the buttons and interface loads. THEN once this 30 mins of struggling goes by, I can login, being asked username and password as per usual. Clicking the "Log in" button with the mouse. the IP changed, and needs a character name etc happens at this point, every time. Finally after logging in the update indicator line at the bottom just stays grey for about 5 minutes before it suddenly completes the check and I can finally load into the game (or if there is an update it only starts compiling the file after this period of "hanging" occurs)

Now before I continue, i have a fast internet connection (fast enough) to run the game smoothly without any issues. My computer may not be the best out there but it is definitely higher end than most. This is by no means a complaint, i'm just adding to the conversation here.

The best workaround, i just dont use the launcher, cause it annoys the living bjezuz out of me. Don't know what is causing it, and tbh I don't really care (except on update nights, oi ve!)

So far i have tried clearing the cache, ran repairs (which just crashed usually, until i updated the repair tool to latest version)

So, this game, I will play. I'm a huge fan boy admittedly, and this is the only reason why I put up with this but I hope that who ever works on the coding or optimization for the launcher finds a solution and not a workaround.

I have this exact same issue. Just checked, over 20 eve download things in downloads folder. I am a three week old player. That is ******* ridiculous. I am on the verge of quitting. There is just to much aggravation here.
Luwina
Brutor Tribe
Minmatar Republic
#17 - 2015-05-23 10:22:48 UTC
So, now we have a "Don't ask me again" checkbox on the character name challenge.

Unfortunately it doesn't do anything for me. I still get asked after every IP change.

Would appreciate a little feedback from CCP on this topic: How is it supposed to work? And when are you going to fix it so it works as intended?

And since we're bitching about the launcher: Any chance you're going to fix the erratic saving of account names as well?
PryMary
nul-li-fy
#18 - 2015-06-19 07:17:07 UTC
Dear CCP - STOP PISSING OFF YOUR PAYING CUSTOMERS WITH YOUR BULLSHIT!!!!!!

/RANT
Elea Arbuthnot
F.E.R.O.X
#19 - 2015-06-30 12:40:34 UTC
Same here, it get asked every day for all my accounts since my IP changes every day, and its really annoying.
Please fix that Evil
Sobaan Tali
Caldari Quick Reaction Force
#20 - 2015-07-12 01:19:24 UTC
Luwina wrote:
So, now we have a "Don't ask me again" checkbox on the character name challenge.

Unfortunately it doesn't do anything for me. I still get asked after every IP change.

Would appreciate a little feedback from CCP on this topic: How is it supposed to work? And when are you going to fix it so it works as intended?

And since we're bitching about the launcher: Any chance you're going to fix the erratic saving of account names as well?


Agreed. Can't tell you the last time it remembered me properly.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."

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