EVE New Citizens Q&A

So what do you expect of us other then the information that we don't have this problem and in fact can pay through paypal without having a creadit card?

Create a support ticket or ask paypal where the problem is (which you refuse to do).

I am having the exact same issue. I can NOT add game time to my account/s from my paypal account. It Keeps asking for CC or visa debit of which I never used. My Bank account is linked to paypal, I also have funds in my paypal and yet I keep getting asked for a CC/visa debit. This has never happened to me before, for anything I purchased over paypal. Including Eve..

Jack

Yes my paypal account has been active and verified since 2008/2009.

I have a bank account added to paypal, when I need funds I add them to paypal and within a few days there in my paypal funds as money, of which I use to purchase items from gaming sites (game time). I still have receipts from CCP of older game time purchases.

Last month I purchased some station cash from SOE (now daybreak games) and had zero problems. Today I tried adding game time to Eve and ended up here. No I didn't try clearing my web cache/cookies, but I will tomorrow and try again.

-Thanks for the reply!

You either have to be logged in on from another screen already, or make sure you're logged out and log into paypal through eve online. One of those two methods works if you have money in the acount.

@ Dekker Thanks for biting the bullet and doing the legwork on your end.
Eliminating the debit card thing, the only thing that now remains is to drop a bunch of Billing Petitions on CCP.

I had a similar problem when I first started, but I went the card route - I kept using my visa debit card and forcing CCPs payment window to think it was a visa credit card - which worked for me, but won't for you due to the way you're managing stuff. Ergo, you're going t have to petition CCP to add the extra payment methods to their paypal options.

They should be quite accommodating - especially to someone who is actively looking to give them money (I mean, seriously, how many businesses do you know who turn down paying customers and turn away money like this? ).

When I was a complete newbie, they kept extending my trial account every time I chased them to fix their paypal - they were really quite nice about it (and for me it meant I got to train two races up to cruiser rather than one - yes I played as a trial account for 3 months or so!). They had it resolved by the end of that year (and I had a visa debit card anyway). I don't know exactly how long it took them to fix it because right around then I had my exams to deal with (I was 18 at the time), so I left the game for a while.

If you give them a full history of absolutely everything you've tried - and be as detail crazy as possible, within legal limits. And I mean to the point of overloading them. The more details they get, the more stuff they can eliminate before getting to the solving of the problem stuff, the quicker they'll actually fix things on their end.

The fact that you actually went as far as calling up Paypal will pay off here, because you can detail that to them. Make sure to really belabor this point if you have to. You probably won't - again, you're looking to keep playing, and thus keep paying them money, so frankly they're more likely to thank you for this, than anything.

Hi Fokes!

The forums are not the place to get help with this. The only people who can help you are the billing GMs in this case. Please if you are having problems file a support ticket and a billing GM will help you out as quickly as they can.

F12 > Support Tickets > Billing

Thanks!