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Launcher: Click "PLAY", doesn't work

First post
Author
Abbot Jackson
Project Nogero
#1 - 2015-04-17 18:19:24 UTC
Anybody else having this issue?

I log into the launcher and click the yellow button that says "PLAY". The word "LAUNCHING" slides down, but the client never opens.

exefile.exe is shown running and using ~70k memory in the task manager. Each time I click "PLAY" another .exe file comes up.

Other info:

Playing on windows 7.
Filed a support ticket, and was told to reinstall the launcher and turn off antivirus; neither worked.
The same thing happens with my alt which uses the Steam client.


I'm going through EVE withdrawal.
outridger33
Brutor Tribe
Minmatar Republic
#2 - 2015-04-17 18:40:59 UTC
about the same problem i had a blue screen then client corrupted so i did a fresh install and now the exe process just runs. reboot disable antivirus and running the eve files from the bin file makes no difference.
Nihilaus Vause
Stay Frosty.
A Band Apart.
#3 - 2015-04-17 19:18:44 UTC
Yeah mine has a tendency to just take about 5 minutes to start after hitting launch, but today it's taken about 7 minutes.

That plus the 15 minutes or so the launcher takes to say "ready" if there's been any patch.

That's like... 20 minutes of ship spinning I'm missing out on.
Arafel Achasse
The Scope
Gallente Federation
#4 - 2015-04-18 10:41:33 UTC
My client has some delays before showing up a window after using the launcher.

I thought it was because the client and all its resources were running on my NAS over the network.

I tried using logserver but it only registered some 5 min timeframe pause.

LogServer Screenshot
Lord Minma
ANZAC ALLIANCE
Siberian Squads
#5 - 2015-04-18 13:09:33 UTC
Hi Have same issue 5 mins between clicking play, launching being shown , and game actually starting...This has started since last patch.... got a request in with CCP no answer yet
Wolfca Quaranta
Deep Core Mining Inc.
Caldari State
#6 - 2015-04-19 17:37:39 UTC
been having issues with the launcher since the resorce caching patch. from launching out of both the launcher and exe file, i would click "play" word changes to "launching" then 20 sec later would go back to "play" would repeat this cycle for a few min. then it decides to open up multiple instances of the game and id have to close all of them.
GM Akilian
Game Masters
C C P Alliance
#7 - 2015-04-29 21:28:03 UTC
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.
Lord Minma
ANZAC ALLIANCE
Siberian Squads
#8 - 2015-04-30 08:54:19 UTC
worked for me thanks
Treyah
Sebiestor Tribe
Minmatar Republic
#9 - 2015-05-01 02:24:28 UTC
None of these solutions worked for me.
DscoutPSA
The Green Machine
Shadow Cartel
#10 - 2015-05-01 06:45:37 UTC
GM Akilian wrote:
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.
GM Akilian
Game Masters
C C P Alliance
#11 - 2015-05-01 18:17:55 UTC
DscoutPSA wrote:
GM Akilian wrote:
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.


If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.
Telle Kosava
TelleKosava0ffshore LLC
#12 - 2015-05-02 18:39:45 UTC  |  Edited by: Telle Kosava
*UPDATED*
==========

I was having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out.

By disabling the proxy server settings, I have resolved the issue.
Network and Sharing Center < Internet Options < LAN Settings *Connections tab* < Uncheck the top box under Proxy server area (it reads "Use a Proxy server for you LAN (These settings will not apply to dial-up or VPN connections).)

I hope this helps.

*NEW*
After a reboot and getting the same Grayed-button routine, the proxy fix didn't work this time.
- I had to delete the shared cache folder, Run the repair tool, and reload the launcher.... And the launcher was fixed! --for now Shocked
Crazy Renegade
Smugglers Run Inc
#13 - 2015-05-04 01:43:34 UTC
Ever since this last update I have been unable to play eve. I log in, click play and watch the client disappear, I dumped my cache, reinstalled eve client from scratch, tried to log in again and still no luck. I log in, client disappears no hand shake with the character selection screen. Just disappears. My other client, stayed, so I figured it was retrieving updates despite the yellow progress bar being at the finish point. So I left it while I did other things. 2 hrs later. nada.... Client still there. no hand shake with the selection screen. I filed a petition with CCP. hope this gets fixed soon..... Straight
Bird Fuel
Konigreich Preuben
Militaires-Sans-Frontieres.
#14 - 2015-05-04 02:31:11 UTC
if something is updating or downloading how about putting that lil yellow bar to work to let us know the only way i found out the launcher wasactually doing something was by looking at the process and seeing it was using abandwith
DscoutPSA
The Green Machine
Shadow Cartel
#15 - 2015-05-04 12:51:25 UTC
GM Akilian wrote:
DscoutPSA wrote:
GM Akilian wrote:
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.


If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.


Thanks for your help so far. Tried that too :)

Just to pre-empt the obvious questions…

I use a 4G router but I have access to an adsl line the latter being logistically inconvenient.

I had a perfect experience with the launcher and updates up to the download-on-demand patch using the 4G router. Low ping - high speeds - gameplay perfect. Speedtest

The DOD patch resulted in the previously mentioned (and Support Ticketed) greyed out play button and with an unmoving download bar. I did all the repairs, new launchers, new repairers, total download of new client from the offline cab bins link all to no avail.

Now here’s the weird bit.

If I plug in the adsl line into the PC the launcher download bar fills yellow and I get a yellow play bar.

Great!!Cool
Now if I return to the 4G connection and restart the launcher…. Greyed out PLAY and empty download barSad.

I CAN play the now patched client through the 4G router but only if I use the .exe file in the bin folder. Of course every time you guys patch the patch for the patch etc. I have to revert to the adsl line to get any game connection at all even if I try to use the .exe file (obviously incompatible build).

All other Internet services are normal through the 4g, pidgin TS browser.

Something has changed and I am pretty sure its your new launcher that’s caused this.

Please fix thanks.

Killian Redbeard
Ironhand Research and Industrial Corp
#16 - 2015-05-05 02:51:01 UTC
GM Akilian wrote:
DscoutPSA wrote:
GM Akilian wrote:
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.


If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.


Cleared cache, Run launcher as Admin, went to folder ran the rescahe.exe. Game just gets the Not Responding when client launches.

Running the exefile.exe ( Running as Administrator) does the same thing the launcher does. It starts to launch the game but doesn't. Look in Task Manager and it says Eve --> Not Responding.

Was working fine until patch today.


Renegade Leader
Aliastra
Gallente Federation
#17 - 2015-05-05 05:34:44 UTC
I had this problem. I was able to fix it by accessing the eve directory and starting the "Rescache" program. After it scanned the cache and downloaded 9500 missing files and 850+ corrupted files, I was able to finally log in to the game without any problems.
Black Guns
The Scope
Gallente Federation
#18 - 2015-05-05 10:48:13 UTC
Im having no luck logging into game this morning myself,was playing last night with no issues.
Rykuss
AWE Corporation
Intrepid Crossing
#19 - 2015-05-06 03:18:02 UTC
Currently stuck on file 40 of 7871 missing files, running the rescache tool, since I cannot play the game. I played or was logged in the majoirty of the day today, logged off for a bit, and can no longer connect. This has been happening every evening since this new launcher started, I often have to launch and relaunch a dozen or more times each day just to connect. Sometimes switching the language works, sometimes not, it is frustrating.

You, too, can be a Solid Gold dancer.

Drizzd
Opera Gomera Liquidate 03
#20 - 2015-05-06 14:01:07 UTC  |  Edited by: Drizzd
I experience this "bug" (I wouldn't really call it that) from time to time (like every 3rd day) - and I take the "windows-approach" to fix it. Close launcher , wait 5 seconds , restart launcher - success-rate of doing that is 100% for me - except the TQ-Server is down like on patch-days

Your solutions are not really suited for me - I DON'T want the whole res-cache - need to safe room on my SSD. The folder permissions can't be an issue likewise - if it worked just before downtime, why should it be broken after downtime - the eve-client and the launcher both don't have admin privileges (no UAC window in my Windows 7) - so they cant change it either.

My guess for a reason behind this "bug" is a simple communication problem between the launcher and the web server delivering its contents. Whenever your web server for the launcher content gets attacked or is seriously overloaded, the launcher misbehaves and doesn't display parts of the embedded form to log in - and the play button is part of that.
So I suggest you at CCP strengthen the web server for the launcher content - or at least use different content servers - one for the "colourful" background and stories and links on the launcher - and another one for the log in form.
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