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question about the process

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Bowbndr
KarmaFleet
Goonswarm Federation
#1 - 2015-04-03 01:34:34 UTC
I understand that if CCP detects an attempt to hack my account they lock my account for my protection. what I don't understand is then banning the account and taking up to months to resolve the issue?

if you the victim of someone trying to hack your account, I don't understand why CCP has to victimize you again by ignoring attempts to regain control of your own account.


Kind of like the police raping a **** victim. it just dosent make any sence to me. please someone explain this to me
d0cTeR9
Caldari Provisions
Caldari State
#2 - 2015-04-03 01:37:13 UTC
Took about a day to get access back to one of my compromised accounts...

Unsure what's going on with yours.

Been around since the beginning.
Bowbndr
KarmaFleet
Goonswarm Federation
#3 - 2015-04-03 01:42:48 UTC
d0cTeR9 wrote:
Took about a day to get access back to one of my compromised accounts...

Unsure what's going on with yours.



3 days now and apparently CCP hasent even looked at my petition yet as far as I can tell
Don Diatribe
The Scope
Gallente Federation
#4 - 2015-04-03 01:43:42 UTC
Bowbndr wrote:
I understand that if CCP detects an attempt to hack my account they lock my account for my protection. what I don't understand is then banning the account and taking up to months to resolve the issue?

if you the victim of someone trying to hack your account, I don't understand why CCP has to victimize you again by ignoring attempts to regain control of your own account.


Kind of like the police raping a **** victim. it just dosent make any sence to me. please someone explain this to me


It could just be that they are making sure that you weren't trying to hack the account yourself. It could even take to more months. I'm sure that you'll be happy in the end. I hope this makes sence.
Bowbndr
KarmaFleet
Goonswarm Federation
#5 - 2015-04-03 01:50:29 UTC
Don Diatribe wrote:
Bowbndr wrote:
I understand that if CCP detects an attempt to hack my account they lock my account for my protection. what I don't understand is then banning the account and taking up to months to resolve the issue?

if you the victim of someone trying to hack your account, I don't understand why CCP has to victimize you again by ignoring attempts to regain control of your own account.


Kind of like the police raping a **** victim. it just dosent make any sence to me. please someone explain this to me


It could just be that they are making sure that you weren't trying to hack the account yourself. It could even take to more months. I'm sure that you'll be happy in the end. I hope this makes sence.


that makes no sence, the account has be logged in to the website account management multiple times correctly. Nothing about CCP's refusl to even acknowlage this problem makes sence
HiltoftheDragons
Grievance3
#6 - 2015-04-03 01:51:17 UTC
Bowbndr wrote:
d0cTeR9 wrote:
Took about a day to get access back to one of my compromised accounts...

Unsure what's going on with yours.



3 days now and apparently CCP hasent even looked at my petition yet as far as I can tell


Okay first you said months, now your saying 3 days. Which is it. Your story is already losing a bit of ground here.

Destiny always seems decades away, but suddenly it's not decades away; it's right now. But maybe destiny is always right now, right here, right this very instant, maybe.
Cancel Align NOW
Royal Amarr Institute
Amarr Empire
#7 - 2015-04-03 01:53:44 UTC
Bowbndr wrote:
what I don't understand is then banning the account and taking up to months to resolve the issue?


Bowbndr wrote:
3 days now and apparently CCP hasent even looked at my petition yet as far as I can tell


Your credibility is lacking.
Hengle Teron
Red Sky Morning
The Amarr Militia.
#8 - 2015-04-03 01:58:36 UTC
Or was it 3 hours ?
Jonah Gravenstein
Machiavellian Space Bastards
#9 - 2015-04-03 02:10:02 UTC  |  Edited by: Jonah Gravenstein
You're unlikely to see any results over the next 4 days, CCP will be running minimal staff over easter.

With regards to 3 days for an account hacking petition then it depends on the workload they have and whether or not they're satisfied as to you being the legitimate owner of the account, they have a fair bit to check to verify that.

I know I'd rather they be thorough if it was my account that had been hacked.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Bowbndr
KarmaFleet
Goonswarm Federation
#10 - 2015-04-03 02:17:39 UTC
Cancel Align NOW wrote:
Bowbndr wrote:
what I don't understand is then banning the account and taking up to months to resolve the issue?


Bowbndr wrote:
3 days now and apparently CCP hasent even looked at my petition yet as far as I can tell


Your credibility is lacking.



it has been 3 days since the account in question was banned, but when I looked up the problem in the forums and online I read where others have had the same problem and CCP has taken up to 3 months on the issue and it still was not resolved.

http://www.reddit.com/r/Eve/comments/2zx7xz/both_accounts_have_been_banned/

as an example of what I have found even though I was not using a vpn
Bowbndr
KarmaFleet
Goonswarm Federation
#11 - 2015-04-03 02:21:57 UTC
Jonah Gravenstein wrote:
You're unlikely to see any results over the next 4 days, CCP will be running minimal staff over easter.

With regards to 3 days for an account hacking petition then it depends on the workload they have and whether or not they're satisfied as to you being the legitimate owner of the account, they have a fair bit to check to verify that.

I know I'd rather they be thorough if it was my account that had been hacked.



I understand that, I even understand having to change the password for the account witch was done by the way, but Banning the account seams harsh
Empress Zhul
Hedion University
Amarr Empire
#12 - 2015-04-03 02:26:11 UTC
Best of luck to you pilot. I can tell you from first hand experience the outcome can indeed take many weeks and you may in fact be very unhappy with the outcome.

It's sad really at Fanfest they announce two factor authentication is coming and I was like Yay, just you are 6 years too late is all.

There's a crappy game called Entropia that had a free security card and reader they gave out to account holders years ago that if Eve had would have prevented many unauthorized account access issues.

One thing is abundantly clear when it comes to CCP though convincing them they are wrong or there may indeed be a better way to do anything at all is just about impossible.
CompleteFailure
DAWGS Corp.
Negative Feedback
#13 - 2015-04-03 02:30:45 UTC
The account gets banned so that it can't be used by the offending party. You should be thankful that CCP is doing something to get you your account back with at least some chance of having all of your assets and ISK intact.
HiltoftheDragons
Grievance3
#14 - 2015-04-03 02:38:34 UTC
CompleteFailure wrote:
The account gets banned so that it can't be used by the offending party. You should be thankful that CCP is doing something to get you your account back with at least some chance of having all of your assets and ISK intact.


^This^

Also make sure your giving accurate information. If you keep giving them hazy info then they will just continue to wait until you prove who you are.

Its seems the ball is in your court.

Destiny always seems decades away, but suddenly it's not decades away; it's right now. But maybe destiny is always right now, right here, right this very instant, maybe.
Pok Nibin
Doomheim
#15 - 2015-04-03 03:08:17 UTC
Look who's back! Yeah. Giving your password and account name to "friends" or even "brothers" then claiming you were hacked is a common practice among the younger internet users. One reason they say they were "hacked"? They want all their stuff back without looking stupid. What they fail to realize is, because they are the younger internet users, being cool with all their cool talk and off-handed dismissiveness, they already look stupid. They need no help in that arena. Discuss?

The right to free speech doesn't automatically carry with it the right to be taken seriously.
Cancel Align NOW
Royal Amarr Institute
Amarr Empire
#16 - 2015-04-03 03:34:38 UTC
Bowbndr wrote:
Cancel Align NOW wrote:
Bowbndr wrote:
what I don't understand is then banning the account and taking up to months to resolve the issue?


Bowbndr wrote:
3 days now and apparently CCP hasent even looked at my petition yet as far as I can tell


Your credibility is lacking.



it has been 3 days since the account in question was banned, but when I looked up the problem in the forums and online I read where others have had the same problem and CCP has taken up to 3 months on the issue and it still was not resolved.

http://www.reddit.com/r/Eve/comments/2zx7xz/both_accounts_have_been_banned/

as an example of what I have found even though I was not using a vpn


Discussion of direct bans in a 3rd party environment is a direct violation of the eula
Cancel Align NOW
Royal Amarr Institute
Amarr Empire
#17 - 2015-04-03 03:37:59 UTC
d0cTeR9 wrote:
Took about a day to get access back to one of my compromised accounts...

Unsure what's going on with yours.


I too have had an account compromised. It took less than a week to get it returned, with 1 email between me and CCP. They wanted details of the account that I could verify via external means.
Mr Epeen
It's All About Me
#18 - 2015-04-03 03:41:12 UTC
What it boils down to is that CCP doesn't know if you are lying or not. They have to follow the trail and see where it leads. The more convoluted the trail, the longer it takes.

From my experience, they will get it sorted and it won't be near as long as you might think. And way faster than any other game companies I've had to wait for eight months with to get these types of things sorted.

Mr Epeen Cool
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#19 - 2015-04-03 05:03:18 UTC
Quote:

Forum rules

11. Discussion of warnings and bans is prohibited.

Such matters shall remain private between CCP and the involved user. Questions or comments concerning warnings and bans will be conveyed through email or private messaging. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.


Please try and give as much info as possible to CCP when they ask for it and hopefully your situation gets resolved quickly. Closing thread for stated rule.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department