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Macintosh

 
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SCYLLA - Macintosh Issues

First post
Author
Henry Montclaire
Guild of Independent Pilots
DammFam
#81 - 2015-03-25 21:30:00 UTC
Hey, I have a concern. My internal hard drive is really starved for space, so I have EVE installed on an external hard drive, but it seems like EVE wants to set up this shared resource cache on my internal hard drive. I really don't have room for 12 more GBs of stuff on my internal hard drive. Is there a way to move this cache so it's made on my external drive?

Darryn Lowe
Sebiestor Tribe
Minmatar Republic
#82 - 2015-03-25 22:52:55 UTC
Kimimaro Yoga wrote:
Ohe thing I noticed that isn't necessarily broken, but is a Bad Thing(™) about the shared cache. It's not installed in the Applications folder, or the /Library folder, it's installed in the /user/Library/Application Support folder *of the user who ran the update*. This means either a: someone logging in to a different account on that machine won't be able to play Eve, or b: That person can play Eve, but only because the Eve client is somehow bypassing security restrictions on accessing other user's data.

Please seriously consider relocating the cache to the main Library folder to avoid potential problems with this. Well unless you have a specific reason for wanting different users to have different game installs, for all practical purposes.

Incorrect. It's only the data files that are placed in this location meaning anyone logging in with a different account will end up having their own preferences created. The application though, assumming you placed the application in Applications folder, will be accessible to everyone.
Arthur Aihaken
CODE.d
#83 - 2015-03-26 01:06:14 UTC  |  Edited by: Arthur Aihaken
The Scylla client was stable until today. I experienced a lockup when I went to loot the cargo from a MTU in an L4 mission. On a side note, the MTU doesn't seem to be collecting the contents of containers. It tractors them in, but just leaves them sitting there unopened.

I am currently away, traveling through time and will be returning last week.

Utremi Fasolasi
La Dolce Vita
#84 - 2015-03-26 03:36:49 UTC
My Beta Map is empty. I sent in a bug report.
Russal Aya
Imperial Shipment
Amarr Empire
#85 - 2015-03-26 07:24:12 UTC  |  Edited by: Russal Aya
Vincent Athena wrote:
Ive been monitoring the downloading by the clones I made. I made new ones as recommended by CCP. They are still downloading a set of ResFiles all their own. The folder is up to 1.2 gig, just flying around Jita for 15 minutes.

Also, even with the new clones, I am getting freeze-crashes. But now they come with an exception notice, asking if I want to report the crash. (I have done so 4 times now). Oddly, once that exception window pops up, the game un-freezes.

These events are happening at the start or end of warps. I'm guessing they are caused by the background DoD that the client is doing, despite having an alias to the ResFile of the main instal.

Edit: I think I sorted the issue. Here is what NOT to do:

Update main instal.
Run an old clone
See CCP's notice about the need for a new clone maker.
Get the new clonemaker
Delete old clones, make new ones

The issue is the new clones still use the old files in Application support. Those got used when I ran the old clones with a client that uses DoD. The result is the new clonemakerr put the alias to the SharedCache in the wrong place.

Here is what works: (And I did by accident with one clone.)

Update main instal.
See CCP's notice about the need for a new clone maker.
Get the new clonemaker
Delete old clones, make new ones

Here is the fix if you did it wrong:

Go to Library/Application Support/Eve Online clone/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache
In SheredCache there will be an alias to your main SharedCache folder in your main instal. Drag that onto the desktop for now.
Trash the folder SharedCache.
Drag the alias SharedCache back to take it's place.

CCP: What you can do to make this issue go away: When the clonemaker tries to put the alias SharedCache in Library/Application Support/Eve Online clone/p_drive/Local Settings/Application Data/CCP/EVE, there will be a problem if a folder named SharedCache is already there. The Alias ends up in the wrong place. What you need the script to do is first trash the SharedCache folder, then make the alias.


Thank you for this. I was having this problem, exactly as you described, exactly because I did what you said I did wrong. I did the fix exactly as you described, and now my clone works.
Nicolas Quasar
Siberian Squad
Siberian Squads
#86 - 2015-03-26 08:59:05 UTC
New login bar animation is too bad. Return old style.
CCP Lebowski
C C P
C C P Alliance
#87 - 2015-03-26 11:26:44 UTC
Arthur Aihaken wrote:
The Scylla client was stable until today. I experienced a lockup when I went to loot the cargo from a MTU in an L4 mission. On a side note, the MTU doesn't seem to be collecting the contents of containers. It tractors them in, but just leaves them sitting there unopened.
Thanks for the report on this. I've been unable to reproduce this issue locally, if it continues to occur could you please submit a bug report through the F12 menu and Ill follow up on it.

CCP Lebowski | EVE Quality Assurance | Team Five-0

@CCP_Lebowski

CCP Sledgehammer
C C P
C C P Alliance
#88 - 2015-03-26 11:38:42 UTC
Henry Montclaire wrote:
Hey, I have a concern. My internal hard drive is really starved for space, so I have EVE installed on an external hard drive, but it seems like EVE wants to set up this shared resource cache on my internal hard drive. I really don't have room for 12 more GBs of stuff on my internal hard drive. Is there a way to move this cache so it's made on my external drive?



Hi Henry,

You can set the cache location in the Launcher's settings: Cog in top right of launcher > Download tab > Shared Cache Location.

You can then copy the contents of your old shared Cache into that to save on downloading updates again.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

Arthur Aihaken
CODE.d
#89 - 2015-03-26 16:08:31 UTC  |  Edited by: Arthur Aihaken
CCP Lebowski wrote:
Thanks for the report on this. I've been unable to reproduce this issue locally, if it continues to occur could you please submit a bug report through the F12 menu and Ill follow up on it.

Absolutely. I'll spend some time running missions with a MTU today to see if I can reproduce it.
Addendum: I ran a few missions today and the MTU is functioning 100% with respect to containers. Will continue troubleshooting, but it might have just been a glitch that I originally experienced.

I am currently away, traveling through time and will be returning last week.

Tom Hawkins
Space Environmental Protection Agency
#90 - 2015-03-26 23:49:11 UTC  |  Edited by: Tom Hawkins
Well, I seem to be having a strange issue. Since Scylla hit, my launcher will hit 5% patch, go to 0%, then up to 10% and drop back down to 0% with nothing after that for even half an hour or more.

The last two days I've downloaded a clean install once a day, and can get online after that. It's just after downtime and a new update comes out that it refuses to work. So I'm assuming that it has to do with either the new download system, or how my computer is trying to handle it.

I can't seem to change the download location inside the launcher settings, the navigation is greyed out and not modifiable.

My set up is on an separate hard drive, so I don't know if that is an issue.

EDIT: Looking around the forum and found this: Is there a way to do this on the mac?
CCP Snorlax wrote:
BlackStars Pahineh wrote:
I made a CCP log server while logging on

google doc.

https://docs.google.com/spreadsheets/d/1EXXhZ5v1trEw2TglRTuiqqgiFFa_viZ6bafZN4qCuAs/pubhtml


and the workspace file :

http://www.filedropper.com/workspacelogeve



for the above: My game does not work. Start up launcher is working, repair tool is working, loggin in is working. No visual on game, Its running in my processes. But the game won't startup, Nothing happens when press launch, while launchers telling me it is launching.

For the Steam client, and the non-steam client.

Try running rescache.exe in the EVE installation folder - it looks like you might have a corrupt file and this tool will verify the contents of the shared resource cache. Let me know if this helps - we want to iron the kinks out of this as quickly as possible.
Arthur Aihaken
CODE.d
#91 - 2015-03-27 14:02:10 UTC  |  Edited by: Arthur Aihaken
I just wanted to touch base on one anomaly and one longstanding issue on the Mac (I have previously filed bug reports for both).

• Every now and then when I jump through a stargate, after the cycle completes the warp gates disappear. You can still jump, but there is no gate physically present (only the icon in the Overview). In addition, there is no stargate jump sound, no warp animation, warp sound (it's ominously quiet) or stargate cloak after jumping. This is also where you subsequently get the "You cannot navigate that way with the selected object..." error message when you try to dock at a station after completing a jump through a stargate. You have to initiate some movement and then it lets you proceed. Except the station is missing when you arrive, but it still allows you to dock. There 's no fix (docking and undocking doesn't work) short of quitting and reconnecting with the client. The only clue as to the origin that I've been able to ascertain thus far seems to be tied to using the Leopard with Ascendancy implants.

• The "white screen of death" (occasionally light blue or pale yellow, as well). When running PvE missions, at some point during combat the nebula background turns one of these lovely colours. Sometimes it's a 50-50 split, with half the background appearing on the left and the right side completely whiteout. Eventually this corrects itself, although rotating the view to something less intense is the only recourse.

I am currently away, traveling through time and will be returning last week.

CCP Sledgehammer
C C P
C C P Alliance
#92 - 2015-03-27 16:40:37 UTC
Arthur Aihaken wrote:
I just wanted to touch base on one anomaly and one longstanding issue on the Mac (I have previously filed bug reports for both).

• Every now and then when I jump through a stargate, after the cycle completes the warp gates disappear. You can still jump, but there is no gate physically present (only the icon in the Overview). In addition, there is no stargate jump sound, no warp animation, warp sound (it's ominously quiet) or stargate cloak after jumping. This is also where you subsequently get the "You cannot navigate that way with the selected object..." error message when you try to dock at a station after completing a jump through a stargate. You have to initiate some movement and then it lets you proceed. Except the station is missing when you arrive, but it still allows you to dock. There 's no fix (docking and undocking doesn't work) short of quitting and reconnecting with the client. The only clue as to the origin that I've been able to ascertain thus far seems to be tied to using the Leopard with Ascendancy implants.

• The "white screen of death" (occasionally light blue or pale yellow, as well). When running PvE missions, at some point during combat the nebula background turns one of these lovely colours. Sometimes it's a 50-50 split, with half the background appearing on the left and the right side completely whiteout. Eventually this corrects itself, although rotating the view to something less intense is the only recourse.


Thanks, Arthur.

I hadn't heard of that Stargate issue before, I'll have a rummage through our Bug Reports and see if I can find it. About the "white screen of death", this is a known issue that we've been able to pin on something going on in Medium/Low shader settings. We've never seen this on High, we are investigating though.

Best,

Sledge.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

Arthur Aihaken
CODE.d
#93 - 2015-03-27 17:13:38 UTC
CCP Sledgehammer wrote:
I hadn't heard of that Stargate issue before, I'll have a rummage through our Bug Reports and see if I can find it. About the "white screen of death", this is a known issue that we've been able to pin on something going on in Medium/Low shader settings. We've never seen this on High, we are investigating though.

Ah, that makes sense (since starting EVE I've always been limited to a medium shader setting due to either the OS or graphics card).

I am currently away, traveling through time and will be returning last week.

Vincent Athena
Photosynth
#94 - 2015-03-27 17:21:05 UTC  |  Edited by: Vincent Athena
Last night I had a similar experience with in-space graphics items not showing. I was running three clients, mining, and doing some web browsing with FireFox. One client locked up ( not too uncommon if you run 3 clients and web browse). Oddly, it eventually reported an exception and a cider run-time error. (It use to just stay locked up forever. CCP, did you do something? Something that will help you figure out these lock-ups?) I let the crash reporter do its thing.

I re-logged the crashed client. Later I warped everyone to a POS. One client could not see the tower, or any POS modules or the force field bubble. They showed on the overview, and the brackets in space showed, but none of the graphic elements. I decided enough is enough, quit all the clients, re-started the computer, and logged everyone back in.

Know a Frozen fan? Check this out

Frozen fanfiction

Glarbl Blarbl
Orion-Glarbl Mining Bureau
#95 - 2015-03-27 17:59:56 UTC
Tom Hawkins wrote:


I can't seem to change the download location inside the launcher settings, the navigation is greyed out and not modifiable.

My set up is on an separate hard drive, so I don't know if that is an issue.


I am also running from an external drive (sd card in this case, mbpr) and the download location is greyed out for me as well. My system drive is a smallish SSD so this is a game-breaking error for me :(

I suppose I could make a symlink to sort of hack the client into putting the download directory on my sd card, but that seems like a lot of work to play a game on my laptop.
Nitequarry
The Scope
Gallente Federation
#96 - 2015-03-27 20:32:03 UTC
CCP Sledgehammer wrote:
Henry Montclaire wrote:
Hey, I have a concern. My internal hard drive is really starved for space, so I have EVE installed on an external hard drive, but it seems like EVE wants to set up this shared resource cache on my internal hard drive. I really don't have room for 12 more GBs of stuff on my internal hard drive. Is there a way to move this cache so it's made on my external drive?



Hi Henry,

You can set the cache location in the Launcher's settings: Cog in top right of launcher > Download tab > Shared Cache Location.

You can then copy the contents of your old shared Cache into that to save on downloading updates again.



Except the "Shared Cache Location" is greyed out and you can't change the location.

You can move the application folder and soft-link back to the Library, but I'm not sure that is a good long term solution. It seems to be enough to let me run the resource cache conversion.

Tom Hawkins
Space Environmental Protection Agency
#97 - 2015-03-28 05:22:32 UTC  |  Edited by: Tom Hawkins
Nitequarry wrote:


Except the "Shared Cache Location" is greyed out and you can't change the location.

You can move the application folder and soft-link back to the Library, but I'm not sure that is a good long term solution. It seems to be enough to let me run the resource cache conversion.



Well, I just did a Symlink (aka soft link). Haven't come across an update yet to see if that fixes my problem, but I have gotten the EVE client to work purely off my second hard drive.

Followed the instructions on this website: How to make a Symlink on Mac

The codeline in terminal I used was this:
>DISCLAIMER< Don't mess with terminal unless you're fine with one of two things: You know how to use terminal, OR, you can afford to lose your computer - not likely to happen, but it can happen.

Matt2$ ln -s /Volumes/Mac/games/EVE\ Online /Users/Matt2/Library/Application\ Support/EVE\ Online

Or this, removing my personal locations:

ln -s /Volumes/"Your HD"/"Folder"/EVE\ Online /Users/"Your User"/Library/Application\ Support/EVE\ Online

Make sure to drag the EVE online folder out of your application support folder into where you want it, then delete the old folder in application support before going through this code.

CCP, this would be much simpler if we could select our location, don't know why it's greyed out. But really, thanks for all the hard work that you do to bring an awesome game. Smile
Flittoff
Byaduk
#98 - 2015-04-01 00:15:50 UTC
Its now April 1st and its no April fools joke.

The clonemaker still wont work on my Mac. I am told its broken the same as I have been for the last week or more.

Why the @#$%^&*() hell hasn't it been fixed

CCP Sledgehammer
C C P
C C P Alliance
#99 - 2015-04-01 10:22:32 UTC
Flittoff wrote:
Its now April 1st and its no April fools joke.

The clonemaker still wont work on my Mac. I am told its broken the same as I have been for the last week or more.

Why the @#$%^&*() hell hasn't it been fixed



Hi Flitoff,

I have confirmed that it is correctly signed up to Yosemite, can I ask what setting is selected in System Preferences > Security & Privacy > General tab: "Allow applications downloaded from:" ?

I've only heard of one other person having a problem with the latest clonemaker, and they haven't replied to my question regarding their security settings.

It would really help to know what OS version you are running on too.

Best,

Sledgehammer.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

Arthur Aihaken
CODE.d
#100 - 2015-04-01 20:48:29 UTC  |  Edited by: Arthur Aihaken
CCP Sledgehammer wrote:
I've only heard of one other person having a problem with the latest clonemaker, and they haven't replied to my question regarding their security settings. It would really help to know what OS version you are running on too.

Make that two. The only way I could get Clonemaker to run without the "broken" message was to disable the security settings by changing it to "Allow apps downloaded from: Anywhere". The old Clonemaker only required validation once and allowed me to retain the preferred security settings of "Mac App Store and Identified developers". OS X Yosemite 10.10.2.

Somewhat related, but this now marks the second testing cycle where the EVE SiSi Mac client is pooched (despite a clean install, again). It's to the point where I'm asking myself why bother, since I can't provide any feedback - or by the time I can provide anything it's so late in the testing cycle that there's really not anything that can be done about it. Then I wait for the inevitable Mac performance and stability issues to crop up with the next client release to basically report them here.

So here is about the only valid Mac feedback I can provide. I had five (5) active subscriber accounts. Not through PLEX, mind you - but prepaid subscriptions. I cancelled two late last year and have set another two to expire when the prepaid allotment runs out later this year. I will not be renewing any of those or making use of the EVE Clonemaker at this point, as the Mac EVE client is just to unstable (let alone when you introduce multiple clients). I used PLEX on my main (last) account to keep it active until Dec-2015, at which point if there isn't any Yosemite support, client stability and improved graphics options ("High" shader setting) - I'm calling it a day and writing off my several year investment in EVE.

It sucks being a second-tier citizen in EVE. As a Mac user, we rarely get to see any the benefit of any performance aspects - and a lot of us are missing out on a considerable degree of graphic and audio improvements (I'm limited to a "Medium" shader setting and have had to effectively disable all my music and audio just to get a limited degree of stability).

There's a subtle irony in the fact that what attracted me to EVE in the first place (Mac client) is now the same thing that will probably kill my interest in this game (instability of same Mac client). I suspect I'm far from the only Mac owner in this predicament, but at this point I'm really drawing a blank on what else I can do.

I am currently away, traveling through time and will be returning last week.