These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Stuck on "Downloading EVE Launcher Update"

First post
Author
Space Frenemy
State War Academy
Caldari State
#1 - 2015-03-24 14:06:58 UTC
I can't seem to download the launcher update, it's just stuck on this step with an empty progress bar. The rest of the launcher seems fine (TQ online, can authenticate)... I've tried restarting as administrator, no luck. How can I resolve my issue?
Eligos Quemada
Caldari Provisions
Caldari State
#2 - 2015-03-24 16:38:51 UTC  |  Edited by: Eligos Quemada
Space Frenemy wrote:
I can't seem to download the launcher update, it's just stuck on this step with an empty progress bar. The rest of the launcher seems fine (TQ online, can authenticate)... I've tried restarting as administrator, no luck. How can I resolve my issue?


Does it look like the same problem I have:

https://www.youtube.com/watch?v=zmECC_YslUU

I can't get past the launcher just doing this, 2 hours just watching it now. Usually I can just use the repair tool to circumvent how completely and utterly useless the launcher is but apparently if you do that this time bad things happen so I'm stuck until the guys who made the launcher actually manages to do a single thing right.

This is by the way from me doing the first start up of the launcher, it downloading an update first, and then restarting itself. I've done nothing else besides trying very patiently to let it run just in case that's what it was supposed to do for 2 hours since I know how it's just not very well made so it could actually have been the case.

Apparently the answer is that the launcher can't be run via a shortcut (lol srsly) so if you go to the install folder of your EvE online, and run the EvE launcher exe directly from that that seems to fix it. For me at least.
Space Frenemy
State War Academy
Caldari State
#3 - 2015-03-24 22:33:50 UTC
Hey,

No that looks like it might be a different issue. I say that only because:

a) Mine doesn't flicker between "installing update" and whatever the other option it's flicking back and forth to, mine stays solid on "Downloading EVE Launcher Update"

b) You say your launcher downloaded an update after loading it for the first time and then restarted. Mine hasn't even done that yet.

I've tried running "/eve.exe" and "/launcher/launcher.exe" and both open the launcher, but then it just sits there... "Downloading EVE Launcher Update".
Daddy Thundercock
Sebiestor Tribe
Minmatar Republic
#4 - 2015-03-25 02:57:05 UTC
yeah it's completely broke for me too. I tried an update link posted by one of the devs in another thread. Still broken. Apparently some of us just can't play eve. So I'm stuck between trying the pain of reinstalling my entire client, which is far from ideal when I'm stuck in a hotel room for a week, or......I dunno. Finding another game to play, and in that case wondering why I pay for eve when I can't play it.....


Thanks for the broken %$#!ing launcher CCP!!!!!
Thonys Visser
The Scope
Gallente Federation
#5 - 2015-03-25 08:11:37 UTC  |  Edited by: Thonys Visser
it seems i have a problem to:
the launcher does not update
i see just a gray line
and it seems to freeze or something the launcher does not continue
and when i put my id and pw in the launcher ,and push the button play
nothing happens....

EDIT:

ohw wait ....after 3 minutes my bar turns orange

i thought they said.... it would be faster ???

annyway after 3 minutes i can log in
CCP Atropos
C C P
C C P Alliance
#6 - 2015-03-25 09:55:04 UTC
If you're having problems with the update, I would recommend you install just the EVE Launcher from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871481.exe
Rain6637
Simulacra and Simulation
Goonswarm Federation
#7 - 2015-03-25 12:27:35 UTC
CCP Atropos wrote:
If you're having problems with the update, I would recommend you install just the EVE Launcher from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871481.exe

How do I find the updated versions for future builds, so I can add the link to my download troubleshooting thread?

Tyty CCP Atropos

(CCP Atropos! CCP Atropos!)
CCP Atropos
C C P
C C P Alliance
#8 - 2015-03-25 13:19:13 UTC
You can look at the info file which contains it. There's also a how-to now for accomplishing much the same on OSX, although the process is more manual: https://forums.eveonline.com/default.aspx?g=posts&t=414498&find=unread
Rain6637
Simulacra and Simulation
Goonswarm Federation
#9 - 2015-03-25 13:39:09 UTC
Rain6637
Simulacra and Simulation
Goonswarm Federation
#10 - 2015-03-26 12:08:42 UTC  |  Edited by: Rain6637
CCP Atropos wrote:
You can look at the info file which contains it. There's also a how-to now for accomplishing much the same on OSX, although the process is more manual: https://forums.eveonline.com/default.aspx?g=posts&t=414498&find=unread

I still can't figure out how to track the increment of the latest version. Through this link, I see the build number 871784, but the link format for the previous version is 2_2_871484.exe. How can I track the x in x_x_871784.exe?

Oh, I think I see what's going on. The launcher version and the install files version are not always the same? So right now, the installer version is still 2_2_871481, and the offline install files build version is 871784?