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Issues, Workarounds & Localization

 
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"unable to access remote info file"
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Necryptica Gorgoroth
Perkone
Caldari State
#1 - 2015-03-10 18:04:01 UTC
Since the patch, which was automatically downloaded today, my launcher just keeps getting white and pops out this message:



"unable to access remote info file"



I cannot log into the game. Anyone else have this issue? How do i get it to work again?



Cheers
Cebraio
State War Academy
Caldari State
#2 - 2015-03-10 20:22:31 UTC
I got the same problem. Looks like I am not able to connect to essential servers for patching/version checking.

Here is the repair log:

Quote:
Ordner wird wiederhergestellt: "G:\EVE"
Prüfsummendatenbank: "removed"
Info zur Ordnererstellung:
__name__: main
version: 8.52
build: 868216
codename: EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 868216
branch: //eve/branches/release/TRANQUILITY
appname: EVE
usescriptindexfiles: 1
socketio: iocp
server: Tranquility
edition: premium
role: client
aid: 0
resfromstuffonly: 0
port: 26000
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 331, in Restore
File "repairTool\repairLogic.pyc", line 389, in GetRepairUrl
File "repairTool\repairTools.pyc", line 234, in GetRepairInfo
File "repairTool\repairTools.pyc", line 146, in SafeUrlOpen
URLError: urlopen error [Errno 10060] Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat: 'http://client.eveonline.com/patches/repair_info.txt'
Gesamte Laufzeit: 0h00m21s
Harry Calrissian
Science and Industry Syndicate
#3 - 2015-03-10 21:17:44 UTC
Same problem here:

I got everytime "offline mode" in launcher:

imgur.com/dsIEBbS

I tried to disable firewall. But it won't work. :-(

Looked in the log file to find out what is the problem:

Quote:
2015-03-10 22:07:24,838 - root - initialization - INFO - ######################################### Logging Started ##########################################
2015-03-10 22:07:24,838 - root - initialization - INFO - Application started via ['E:\\Programme\\Eve\\launcher\\appdata\\EVE_Online_Launcher-2.2.859950.win32\\launcher.exe']
2015-03-10 22:07:24,838 - root - info - INFO - server address: 'Tranquility'
2015-03-10 22:07:24,852 - root - info - INFO - server unknown
2015-03-10 22:07:24,852 - overrides - overrides - ERROR - No value set for resource u'DEFAULTDOMAIN'
2015-03-10 22:07:24,852 - overrides - overrides - INFO - Using domain:
2015-03-10 22:07:24,852 - root - info - INFO - Getting info file from
2015-03-10 22:07:24,852 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1):
2015-03-10 22:07:34,966 - root - info - ERROR - Got a connection error when attempting to query
Traceback (most recent call last):
File "lib\info.pyo", line 80, in GetInfoFromUrl
File "lib\http.pyo", line 112, in get
File "requests\api.pyo", line 59, in get
File "requests\api.pyo", line 48, in request
File "requests\sessions.pyo", line 451, in request
File "requests\sessions.pyo", line 557, in send
File "requests\adapters.pyo", line 411, in send
Cebraio
State War Academy
Caldari State
#4 - 2015-03-10 21:36:42 UTC  |  Edited by: Cebraio
I was able to connect now.

Edit: I was able to connect once, but on the next try the exefile.exe could not connect to the server.
Harry Calrissian
Science and Industry Syndicate
#5 - 2015-03-10 21:47:48 UTC
I was able to install the launcher manually:

cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_859950.exe

After that, the launcher starts like a charm. :-)
BackstreetsRoy
Bittan Research
#6 - 2015-03-12 11:39:19 UTC
Exactly the same here.

Repair does not work.

Was in the game earlier by using the exe file in the bin folder - that worked ok. Now that a new patch has been reelased that method desn't work as it detects an incompatible build. So I'm locked out again.

Support ticket filed yesterday but no response yet.

Roy

Ps Tried the method as indicated by Harry Calrissian above but no change. Thanks for the info though.