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Tiamat Macintosh Issues

First post
Author
CCP Falcon
#1 - 2015-02-17 10:07:31 UTC  |  Edited by: CCP Phantom
We are happy to announce that the Tiamat release has been successfully deployed!

Tiamat brings the new Minmatar Tactical Destroyer, the Svipul, along with balancing to projectile weapons, many more corp little things and friendly fire control, visual updates to strcutures in missions and deadspace areas, new UI icon additions, more themed UI elements, quality settings for sun flares, atmospheric sounds for pirate faction structures, improvements to the audio engine, additions to turrer audio and of course a new theme tune for Tiamat.

In addition to these features, a number of new inhabitants of New Eden will be emerging from their slumber to begin exploring, their motives unknown and their tolerance for capsuleers untested until first contact.

You can read more about what's coming in the "Coming to EVE in the Tiamat Release" devblog by CCP Seagull, and check out the full patch notes here.

To report Macintosh related issues, please use this thread. For general feedback on the Tiamat release, please see this thread, and to report issues with the PC release, please go here.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
#2 - 2015-02-17 10:13:55 UTC

Known Issues:

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Presidente Gallente
Dark-Rising
Wrecking Machine.
#3 - 2015-02-17 12:03:02 UTC  |  Edited by: Presidente Gallente
Sorry, posted on the MAC forums by accident.

//

The cloaking effect still shows a hexagonal pattern on my Nvidia card.


Display Devices

Card name: NVIDIA GeForce GTX 880M
Manufacturer: NVIDIA
Chip type: GeForce GTX 880M
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1198&SUBSYS_05AE1028&REV_A1
Display Memory: 24383 MB
Dedicated Memory: 8037 MB
Shared Memory: 16345 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5044
Native Mode: 1920 x 1080(p) (59.992Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4752 (English)
Driver Version: 9.18.13.4752
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA


System Information

Time of this report: 2/17/2015, 12:56:37
Machine name: ALIENWARE
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)
Language: German (Regional Setting: German)
System Manufacturer: Alienware
System Model: Alienware 17
BIOS: A14
Processor: Intel(R) Core(TM) i7-4910MQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz
Memory: 32768MB RAM
Available OS Memory: 32692MB RAM
Page File: 12128MB used, 25426MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
olo VonBorg
Aliastra
Gallente Federation
#4 - 2015-02-17 12:23:45 UTC
how is this a mac issue PresGal ?

"Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)"
Tass Caffington
WiNGSPAN Delivery Services
WiNGSPAN Delivery Network
#5 - 2015-02-17 12:54:44 UTC  |  Edited by: Tass Caffington
Dear CCP,

since the launcher update the client cannot be started from the launcher but only from the binary itself.
After I downloaded the launcher update it looks like this:

Screenshot of the broken launcher


When I enter my passwd the launcher does nothing. Right now it does not indicate if it is updateing the
client or not. Thus, no Tiamat.

Any suggestions?
Regards,
Tass.


EDIT:
It looks like it is about to update since a tail -f on the logfile shows some downloading…

EDIT2:
The client did update and Tiamat is up and running. The launcher is still b0rken.

EDIT3:
Interestingly, the launcher works perfectly for SiSi-server. Now, you tell me …

EDIT4:
As of today's patch (19.Feb.) the launcher launches as intended. Dunno why but something
went correctly. Well done! Smile
Now get the beta-map to not crash OSX to blackscreen Roll

WiNGSPAN Delivery Services

"We're not happy until you're content!"

Arthur Aihaken
CODE.d
#6 - 2015-02-17 13:17:22 UTC  |  Edited by: Arthur Aihaken
There's still no "High" shader support for AMD Radeon M290X/M295X cards (limited to "Medium"). The new 'warp tunnel' effect is completely absent (although this was visible on SiSi during testing).

I am currently away, traveling through time and will be returning last week.

Presidente Gallente
Dark-Rising
Wrecking Machine.
#7 - 2015-02-17 13:28:06 UTC  |  Edited by: Presidente Gallente
olo VonBorg wrote:
how is this a mac issue PresGal ?

"Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)"


Sorry, I posted on the MAC forums by accident :-D
Wilhelm Knicklicht
Nasty-Boyz
Templis CALSF
#8 - 2015-02-17 17:32:15 UTC
after downloading tiamat and letting the installer do its thing, trying to start eve reliably crashes my late 2008 macbook pro running OSX 10.9.5 with a kernel panic. Shocked (2 attempts at starting, 2 system crashes). not gonna try again without some suggestion on how to fix this. any and all suggestions would be very welcome!
Cepheus Gallento
The Resurging Wind
Brennivin Alliance
#9 - 2015-02-17 18:22:53 UTC  |  Edited by: Cepheus Gallento
The launcher works fine on my MacBook Air. But ran into an issue with audio.

Ran a "Hideaway" combat site in Murini and noticed the chatter sounds of the pirates persisted after clearing the site. The sounds continued during warp back to station and after dock. Haven't logged back in yet to see if the NPC ghosts are still haunting me ;)

Edit: NPC "ghosts" were gone on next login. After another NPC encounter in combat site, I noticed the ghost sounds stopped if I targeted a wreck for salvage. But if I do nothing except warp away, the sounds persist from gate to gate and dock/undock. Targeting other objects (instead of wrecks) has no effect. Also noticed the sounds persist if another capsuler in a belt engages the NPCs.
Sandor Kurovsky
Center for Advanced Studies
Gallente Federation
#10 - 2015-02-17 20:48:09 UTC
2014 5K Retina iMac
10.10.2

(yes, I know, CCP doesn't support this yet) However, if I launch the app directly instead of using the launcher, it usually works for a while.

At any rate, *ahem*...

Just downloaded Tiamat. No issue there. It installed fine (according to the launcher)
Logged in. Pressed PLAY.

My iMac screen went completely black. No mouse pointer. No sound. No ability to interact with it whatsoever. Had to do a hard reboot. Going to try using the launcher again. If it fails again, I'll try using the app directly as I had been doing previous to this patch.

Will update shortly.
Sandor Kurovsky
Center for Advanced Studies
Gallente Federation
#11 - 2015-02-17 20:53:36 UTC
Update #1

Having done a hard reboot of my iMac, the launcher now stalls upon starting up. The yellow progress bar at the bottom of the screen stays gray. I get the spinning beachball and, in activity manager, the launcher shows (not responding). Have to force quit launcher.

Tried this 3x. Same result.

Going to try starting the game directly from the app next.
Sandor Kurovsky
Center for Advanced Studies
Gallente Federation
#12 - 2015-02-17 21:05:50 UTC
Game seems to be working now using this method:

Open --> Finder
Click on --> Applications
Find -->EVE Online.app
Right Click
Choose -->Show Package Contents
Expand -->Contents
Expand -->Resources
Double Click -->EVE Online.app

Log in
Etc

Will update with any weirdness I come across.
Arthur Aihaken
CODE.d
#13 - 2015-02-17 21:27:36 UTC  |  Edited by: Arthur Aihaken
Sandor Kurovsky wrote:
2014 5K Retina iMac, 10.10.2

Same setup here - no weirdness on my end - EVE starts normally through the launcher (which isn't to say I have any explanation).

I am currently away, traveling through time and will be returning last week.

Arthur Aihaken
CODE.d
#14 - 2015-02-17 21:29:20 UTC
CCP Falcon wrote:
Known Issues:

No AMD Radeon M290X/M295X graphics support (ie: "High" shader setting).

I am currently away, traveling through time and will be returning last week.

Sandor Kurovsky
Center for Advanced Studies
Gallente Federation
#15 - 2015-02-17 22:07:24 UTC
Arthur Aihaken wrote:
Sandor Kurovsky wrote:
2014 5K Retina iMac, 10.10.2

Same setup here - no weirdness on my end - EVE starts normally through the launcher (which isn't to say I have any explanation).


Arthur, it is possibly some of my difficulties are a result of having used my time machine backup from my older 2009 iMac to get this new one up and running without having to re-install every piece of software, etc from scratch.

Apple has suggested I delete any of these transferred apps that are having problems and do a fresh install directly from the newest installer rather than from the time machine backup.

I haven't tried this yet because, frankly, it's too painful just THINKING about trying to re-install EVE from scratch.
Maybe some day when I'm bored to tears I might try it as an experiment.

Did you do a new install on your Retina iMac? If so, that might explain a lot.
Arthur Aihaken
CODE.d
#16 - 2015-02-17 22:13:00 UTC  |  Edited by: Arthur Aihaken
Sandor Kurovsky wrote:
I haven't tried this yet because, frankly, it's too painful just THINKING about trying to re-install EVE from scratch. Maybe some day when I'm bored to tears I might try it as an experiment. Did you do a new install on your Retina iMac? If so, that might explain a lot.

Yes, I downloaded the EVE client from scratch and performed a clean install on the new iMac.

I am currently away, traveling through time and will be returning last week.

Octavius Baboli
256th Shadow Wing
Phantom-Recon
#17 - 2015-02-17 23:44:42 UTC  |  Edited by: Octavius Baboli
Hey i cant get on at all. Seems to be issue with the mac launcher. It is stuck at only 2% of the 1.1G

Been trying all morning and now afternoon.

when is a fix going to happen?
Octavius Baboli
256th Shadow Wing
Phantom-Recon
#18 - 2015-02-18 02:47:49 UTC
I have to say this is pretty sad. No fix and no eta on a fix. Mac support from you guys really is non existent. Get it together CCP
Silf Andven
Nazguls Wraith Academy
#19 - 2015-02-18 05:44:36 UTC
same problem.
i've created a ticket on the issue
patching is stuck on 2 percent on mac retina pro
crashes
and goes all over again
wtf
fix this pls
Ian Blackbird
Imperial Shipment
Amarr Empire
#20 - 2015-02-18 11:02:59 UTC
The Multiboxing-Client-Quit-Freeze-Bug is still there.
As described before in Rhea: https://forums.eveonline.com/default.aspx?g=posts&m=5286296#post5286296
and in Proteus: https://forums.eveonline.com/default.aspx?g=posts&m=5394051#post5394051

There is anyone at CCP looking at Mac Issues, right?
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