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EVE General Discussion

 
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How long on Tickets.

First post
Author
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Ostor LightDust
The Scope
Gallente Federation
#1 - 2015-02-10 14:50:20 UTC
TLDR; bought toon, apparently toon was funky, one of my accounts banned on the 3rd, isk refunded to me on the 4th, account still locked with no updates on the ticket.

How long does it typically take to get some sort of update or resolution on these things?
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#2 - 2015-02-10 14:52:09 UTC
Soon™

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Arline Kley
PIE Inc.
Khimi Harar
#3 - 2015-02-10 14:53:59 UTC
This is not the forum you are looking for.

All support ticket queries should be dealt with the support ticket team. Posting here won't help have your case moved forwards/dealt with any faster.

"For it was said they had become like those peculiar demons, which dwell in matter but in whom no light may be found." - Father Grigori, Ravens 3:57
Ostor LightDust
The Scope
Gallente Federation
#4 - 2015-02-10 14:56:07 UTC
Well the support ticket system is running....a bit slow as of late.

It'd be nice to get some sort of time frame before resorting to something like a stuck, etc.
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#5 - 2015-02-10 15:02:33 UTC
The best thing I can advice to you is: Be patient!

Submitting further Support Tickets on the same subject while the first hasn't been handled yet, especially in the Stuck category, does not expedite resolving your reported problem.

That said, thread locked as no one on the forum can help you and CCP is not going to debate this openly.

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ISD Ezwal Community Communication Liaisons (CCLs)