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help with ps3 freezing?
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Selinate
#1 - 2011-12-17 01:34:16 UTC  |  Edited by: Selinate
I can't figure this out, and I wanted to see if what support said actually made a lick of sense (it doesn't to me).

So here's what happens. No matter what game/movie/whatever I am doing on the ps3, it freezes randomly. It's well ventilated on all sides, no dust covering the vents, nothing like that. It doesn't necessarily freeze within 15 minutes or 2 hours, it just depends on what kind of mood the thing is in. The last time it froze, it wouldn't even turn off with the power button at all (I held it down for 10 seconds or so), and I ended up having to unplug it to get it to turn off and unfreeze.

It's restored the system files about 5 times now, with no change. I've tried manually restoring the settings by holding the power button down, no change. So I finally call support. They give me a TCP and UDP port number, and tell me that I need to contact my ISP and get them to allow these throw their firewall or something (I couldn't really understand everything he said 100%, he had a weird accent). He said that apparently certain things do not make it through the firewall and it causes my ps3 to freeze, or something like that.

Does this make sense? My ps3 is always online since I just leave it like that, but it's frozen when I've been playing offline also, or even just played movies from a disc. Should I call them and just say I tried that and it failed so that they'll take the damn thing back and repair it, and save myself the hassle of dealing with my ISP? (and yes, it IS a hassle to deal with them). It doesn't make sense to me how giving access to a TCP or UDP port would suddenly stop my ps3 from freezing while watching a movie Ugh

EDIT: Also, this PS3 is only 2 months old, also, It's not a launch model or anything.
Caleidascope
Republic Military School
Minmatar Republic
#2 - 2011-12-17 01:44:21 UTC
If you have a spare table fan, I would use that on the ps3 and see if that fixes the problem. If problem goes away, then the cause is obvious, overheating.

Life is short and dinner time is chancy

Eat dessert first!
Selinate
#3 - 2011-12-17 01:48:51 UTC  |  Edited by: Selinate
Caleidascope wrote:
If you have a spare table fan, I would use that on the ps3 and see if that fixes the problem. If problem goes away, then the cause is obvious, overheating.


And why would it be overheating, aside from something like a broken fan inside (which I could call them and tell them to take it back and fix it since it's still under warranty), if the vents are clean and have plenty of space between it and anything else, or if it's been on for only 2 minutes just after putting in a movie and suddenly freezes?
Caleidascope
Republic Military School
Minmatar Republic
#4 - 2011-12-17 03:16:43 UTC
Selinate wrote:
Caleidascope wrote:
If you have a spare table fan, I would use that on the ps3 and see if that fixes the problem. If problem goes away, then the cause is obvious, overheating.


And why would it be overheating, aside from something like a broken fan inside (which I could call them and tell them to take it back and fix it since it's still under warranty), if the vents are clean and have plenty of space between it and anything else, or if it's been on for only 2 minutes just after putting in a movie and suddenly freezes?

Ok, you don't have a table fan, I get it.

Hopefully you will get it fixed.

Life is short and dinner time is chancy

Eat dessert first!
Selinate
#5 - 2011-12-17 03:22:44 UTC
Caleidascope wrote:
Selinate wrote:
Caleidascope wrote:
If you have a spare table fan, I would use that on the ps3 and see if that fixes the problem. If problem goes away, then the cause is obvious, overheating.


And why would it be overheating, aside from something like a broken fan inside (which I could call them and tell them to take it back and fix it since it's still under warranty), if the vents are clean and have plenty of space between it and anything else, or if it's been on for only 2 minutes just after putting in a movie and suddenly freezes?

Ok, you don't have a table fan, I get it.

Hopefully you will get it fixed.


It was actually an honest question (even though, no, I don't have a table fan), I'm willing to consider any possibility. I just want the damn thing fixed so I don't have to either wipe the system and restore it and lose all my data in the process (I currently lack an external hard drive to back it up on) or have to ship it off to Sony for a few weeks.
Vicker Lahn'se
Republic Military School
Minmatar Republic
#6 - 2011-12-17 10:20:51 UTC
Unfortunate point #1:
Tech support is rarely helpful. Tech support is there to help people who can't figure out which plugs go in which sockets. It's for the benefit of people who don't understand electronics. If you're capable of upgrading your own ram or setting up your own network, tech support will not be useful for you.

Unfortunate point #2:
The PS3 is vary far down the closed-source, corporate secret, we-don't-want-you-to-know-how-it-works road. As such, the only people who know anything about how it works are either kit-bashers who don't mind destroying their rather expensive toy, or the people who work for Sony. The kit-bashers don't care about your screen freezing. They want to wire their PS3 to household appliances so that they can use the keypad on their microwave to control their video games. They don't want to fix problems; they want to perform mad scientist experiments. As far as Sony employees go, the only Sony people you have ready access to are the tech support people. See unfortunate point #1.

All in all, I'd say there's not much you can do yourself. It's a mystery box with hidden magic in it. The only way to get the input of the people who actually know how it works is to send it to Sony.
Chelone
Outside The Asylum
#7 - 2011-12-18 03:03:30 UTC
There are a lot of dedicated PS3 forums which have hardware subforums, I would suggest looking there. PS3 users won't be as savvy or knowledgeable about all the problems a system can have, since PS3 doesn't have nearly as many failures as the horrible 360, but they do still happen. To me it sounds like an overheat / solder problem.
Selinate
#8 - 2011-12-18 03:33:42 UTC
Apparently the person on tech support misheard me when he suggested I call my ISP to unblock some ports...

It's still under warranty, but I'll send it back if I have to. I've had to restore it now... pain in the ass... but oh well.
Jhagiti Tyran
Caldari Provisions
Caldari State
#9 - 2011-12-18 03:36:58 UTC
It probably wont be something user serviceable so it will have to go back, is there anyway to upload our saves and other data to on-line storage or something like that?
Selinate
#10 - 2011-12-18 03:39:00 UTC
Jhagiti Tyran wrote:
It probably wont be something user serviceable so it will have to go back, is there anyway to upload our saves and other data to on-line storage or something like that?


You can back it up to an external hard drive, but I don't know about online storage... I'd have to call support/browse their forums again.
TC wabbajack
SnM pain distribution network
#11 - 2011-12-20 13:35:33 UTC
I get freezes on my PS3,but nowhere as frequently as you are describing.

online storage is available to PSN+ holders,but you can back saves up to an external HDD

these links might have something you could try but if your system is under warrraty might be best to get it switched for another

safe mode
http://us.playstation.com/support/answer/index.htm?a_id=1488

tech specs,secrets and stuff sony doesn't tell owners
http://www.edepot.com/playstation3.html
Selinate
#12 - 2011-12-20 17:40:47 UTC
I restored my ps3 system, and it seemed to fix the crashes. I did this BEFORE I realized there was online storage with PS+, but meh, w/e, not like it's something I can't get back.