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Issues, Workarounds & Localization

 
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Intel Chip Problems AGAIN! (fixed for some, not for others)

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MJ Incognito
Macabre Votum
Northern Coalition.
#61 - 2011-12-19 11:50:24 UTC
Quote:
It's a Microsoft "feature" called Timeout Detection and Recovery or TDR. It's a WDDM function that resets the driver if it thinks the framerate has slowed down so much that it's crashing.

A simple registry setting might solve this problem:

http://www.microsoft.com/whdc/device/display/wddm_timeout.mspx


related to that apparently.
MJ Incognito
Macabre Votum
Northern Coalition.
#62 - 2011-12-19 11:54:48 UTC  |  Edited by: MJ Incognito
MJ Incognito wrote:
Quote:
It's a Microsoft "feature" called Timeout Detection and Recovery or TDR. It's a WDDM function that resets the driver if it thinks the framerate has slowed down so much that it's crashing.

A simple registry setting might solve this problem:

http://www.microsoft.com/whdc/device/display/wddm_timeout.mspx


related to that apparently.



according to the Microsoft page, it has to do with your directx coding... apparently it provides some information for fixing your problem... but I'm too tech illiterate to understand it.



==================================

SiSi updates don't affect the problem.

I have a log of the issue from SiSi but no clue where to put it for you.
CCP Vertex
C C P
C C P Alliance
#63 - 2011-12-19 14:20:26 UTC
Thanks for checking MJ Incognito,

Could you please do the following:

1. Go to your laptop control panel
2. Click on the 'Intel Graphics & Media' section
3. Go to Options & Support then Information Center

At the bottom of that section you should see the Processor Graphics name. i.e. Intel(R) HD Graphics 3000

Please type which HD model you have.

If anyone else is experiencing these issues please complete the above and post your GPU model number in this thread.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Max Thunderbird
Thunderbird Kredit Corp
#64 - 2011-12-19 15:27:45 UTC  |  Edited by: Max Thunderbird
After getting to Information Center there is not a line that begins "Processor Graphics Name".

With System Information displayed (not monitor) the first line in the top box reads Intel HD Graphics (Core I3)

Down a number of lines beside Processor it reads Intel64 Family 6 Model 37 Stepping 5

In a box below that one beside Accelerator in Use it reads Intel(R) HD Graphics

Singularity wants 10 hours or so to DL, so as bad as I want this fixed I need my PC for other stuff today. Will DL tonight if a solution has not been found by then.
CCP Vertex
C C P
C C P Alliance
#65 - 2011-12-19 15:40:28 UTC
Max Thunderbird wrote:
After getting to Information Center there is not a line that begins "Processor Graphics Name".

With System Information displayed (not monitor) the first line in the top box reads Intel HD Graphics (Core I3)

Down a number of lines beside Processor it reads Intel64 Family 6 Model 37 Stepping 5

In a box below that one beside Accelerator in Use it reads Intel(R) HD Graphics

Singularity wants 10 hours or so to DL, so as bad as I want this fixed I need my PC for other stuff today. Will DL tonight if a solution has not been found by then.


Thanks Max but you dont need to download the whole Singularity client, if you follow the instructions in the link in my last post it asks you to copy your TQ client and then it will patch the copied install.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#66 - 2011-12-19 15:40:40 UTC  |  Edited by: Salpun
Max Thunderbird wrote:
After getting to Information Center there is not a line that begins "Processor Graphics Name".

With System Information displayed (not monitor) the first line in the top box reads Intel HD Graphics (Core I3)

Down a number of lines beside Processor it reads Intel64 Family 6 Model 37 Stepping 5

In a box below that one beside Accelerator in Use it reads Intel(R) HD Graphics

Singularity wants 10 hours or so to DL, so as bad as I want this fixed I need my PC for other stuff today. Will DL tonight if a solution has not been found by then.


Copy your TQ client and then down load the current patch or direct Sisi launcher at it. Will save down load time.

To slowWhat?

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Vertex
C C P
C C P Alliance
#67 - 2011-12-19 15:43:33 UTC
In the system information area you should see a 'save' button, can you please save your information and file a bug report here: https://bugs.eveonline.com/newbugreport.asp

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
spacekillers
Federation Industrialist
#68 - 2011-12-19 16:59:40 UTC
CCP Vertex wrote:
Thanks for checking MJ Incognito,

Could you please do the following:

1. Go to your laptop control panel
2. Click on the 'Intel Graphics & Media' section
3. Go to Options & Support then Information Center

At the bottom of that section you should see the Processor Graphics name. i.e. Intel(R) HD Graphics 3000

Please type which HD model you have.

If anyone else is experiencing these issues please complete the above and post your GPU model number in this thread.
















Intel® HD Graphics (Pentium)




Report Date: 12/19/2011
Report Time[hr:mm:ss]: 11:53:47
Driver Version: 8.15.10.2559
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 11
Physical Memory: 2804 MB
Minimum Graphics Memory: 128 MB
Maximum Graphics Memory: 1274 MB
Graphics Memory in Use: 79 MB
Processor: Intel64 Family 6 Model 37 Stepping 2
Processor Speed: 1862 MHz
Vendor ID: 8086
Device ID: 0046
Device Revision: 12




* Accelerator Information *


Accelerator in Use: Intel(R) HD Graphics
Video BIOS: 1994.0
Current Graphics Mode: 1600 by 900




* Devices Connected to the Graphics Accelerator *


Active Notebook Displays: 1
* Built-in Display *


Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported


Maximum Image Size:
Horizontal: 15.35 inches
Vertical: 09.06 inches


Monitor Supported Modes:
1600 by 900 (60 Hz)



Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported


Raw EDID:
00 FF FF FF FF FF FF 00 4C A3 51 30 00 00 00 00
00 12 01 03 80 27 17 78 0A 85 95 99 57 4F 8F 26
21 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 20 2A 40 24 61 84 32 30 30 20
26 00 8E E8 10 00 00 19 00 00 00 0F 00 00 00 00
00 00 00 00 00 1E B4 02 74 00 00 00 00 FE 00 53
41 4D 53 55 4E 47 0A 20 20 20 20 20 00 00 00 FE
00 31 37 33 4B 54 30 31 2D 41 30 31 0A 20 00 A4


* Other names and brands are the property of their respective owners. *
Max Thunderbird
Thunderbird Kredit Corp
#69 - 2011-12-19 17:05:12 UTC
In the instructions I believe it said sislauncher would copy the files. Anyway, I copied them and tried Singularity. I undocked, jumped 2 systems and docked. Quit game and repeated. Still get the black screen at client load, each undock and each jump.

Added 2 files to my original bug report # 123053. The file you just asked for from the save button and dxdiag.

Sorry dxdiag was not provided earlier. Oops
Arngen Arbosa
Sebiestor Tribe
Minmatar Republic
#70 - 2011-12-19 17:08:03 UTC
CCP Vertex wrote:
In the system information area you should see a 'save' button, can you please save your information and file a bug report here: https://bugs.eveonline.com/newbugreport.asp


Done, bug report #123622.
Ishivan Zock
Ater Solaris Imperium
#71 - 2011-12-19 17:27:44 UTC
Has Sisi been mirrored in like the last week, cause last time I tried, it was still mirrored before my last subscription started so I was unable to access beyond the login screen...

Anyhoot, my GPU model # is... (copied after doing a save from the Graphics control UI)


Intel® HD Graphics (Core i3)




Report Date: 12/19/2011
Report Time[hr:mm:ss]: 12:22:38
Driver Version: 8.15.10.2559
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.1
Physical Memory: 3894 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 1696 MB
Graphics Memory in Use: 1124 MB
Processor: Intel64 Family 6 Model 37 Stepping 2
Processor Speed: 2133 MHz
Vendor ID: 8086
Device ID: 0046
Device Revision: 02




* Accelerator Information *


Accelerator in Use: Intel(R) HD Graphics
Video BIOS: 1914.0
Current Graphics Mode: 1366 by 768




* Devices Connected to the Graphics Accelerator *


Active Notebook Displays: 1
* Built-in Display *


Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported


Maximum Image Size:
Horizontal: 13.78 inches
Vertical: 07.87 inches


Monitor Supported Modes:
1366 by 768 (60 Hz)



Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported


Raw EDID:
00 FF FF FF FF FF FF 00 4C A3 41 30 00 00 00 00
00 12 01 03 80 23 14 78 0A 87 F5 94 57 4F 8C 27
27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 4A 1B 56 6C 50 00 16 30 30 20
25 00 61 C6 10 00 00 19 00 00 00 0F 00 00 00 00
00 00 00 00 00 1E B4 02 74 00 00 00 00 FE 00 53
41 4D 53 55 4E 47 0A 20 20 20 20 20 00 00 00 FE
00 31 36 30 41 54 30 31 2D 54 30 32 0A 20 00 DC


* Other names and brands are the property of their respective owners. *
CCP Vertex
C C P
C C P Alliance
#72 - 2011-12-19 17:39:56 UTC
Thanks for the information all.

Ishivan, I have enabled your account on the test server so you can try to reproduce the issue.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
CCP Vertex
C C P
C C P Alliance
#73 - 2011-12-19 17:49:53 UTC
Could everyone please report the name/model of Laptop they are experiencing these issue on.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Ishivan Zock
Ater Solaris Imperium
#74 - 2011-12-19 17:59:15 UTC  |  Edited by: Ishivan Zock
CCP Vertex wrote:
Thanks for the information all.

Ishivan, I have enabled your account on the test server so you can try to reproduce the issue.



That is sexiness!!! I'll get right on it.

Oh my computer make and model is Toshiba Satelite A505 S6005

UPDATE: Problem still exists on Sisi, I submitted my bug report, the ID is 123633. Attached a logserver report
Valkarisainetaravon
Hedion University
Amarr Empire
#75 - 2011-12-19 18:03:57 UTC
I would like to note that I am having a similar issue with my intel chip set, and would like to contribute in any way possible, sooooo tell me where to start!
Jimi Crackcorn
Directed Evolution Corp
#76 - 2011-12-19 18:25:18 UTC
Ishivan Zock wrote:
Oh my computer make and model is Toshiba Satelite A505 S6005



I'm running on the same laptop and in the process of downloading the test server now. Should I upload the logserver from that to my current bug report or would it be best to make a new one?
Artificial Soldier
Nachtmahr Geist
#77 - 2011-12-19 18:32:29 UTC  |  Edited by: Artificial Soldier
CCP Vertex wrote:
Could everyone please report the name/model of Laptop they are experiencing these issue on.


Dell Latitude E6410

Tried previous workarounds (http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1529941&page=1#10) and adjusting the TdrDelay with no luck. Alt-tabbing before jumps sometimes helps, but not very often :(

I sent a bug report a few days ago and was informed the team is already aware of the bug. Should I resubmit with additional info at this point?

edit: Also tested setting TdrLevelOff to 0 with no luck.
Max Thunderbird
Thunderbird Kredit Corp
#78 - 2011-12-19 18:34:37 UTC
Desktop here.

Dell Inspiron 580
Ishivan Zock
Ater Solaris Imperium
#79 - 2011-12-19 18:56:01 UTC
Valkarisainetaravon wrote:
I would like to note that I am having a similar issue with my intel chip set, and would like to contribute in any way possible, sooooo tell me where to start!


Submit Bug reports and run log server while replicating the issue
MJ Incognito
Macabre Votum
Northern Coalition.
#80 - 2011-12-19 19:39:32 UTC  |  Edited by: MJ Incognito
Quote:
Thank you for your bug report. Your report ID is 123639


Included in the report is the log of me undocking about 8 -9 times with the driver chrashing before the game locked up and completely crashed.

HP G72 Series laptop