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Connection failed error - CCP please help First post
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Varsua Demilia

Doomheim

Likes received: 2

#1 - 2015-01-13 16:34:03 UTC

Expansion/patch updated and installed fine. Closed the launcher and reload...went to log in and got this:

Connection Failed
Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong.

Server: Tranquility
Unable to connect to 87.237.38.200 on port 26000

So I closed that launcher...and launched sisi....which I was able to log in without a problem. Rebooted and tried launching eve directly, in safe mode, and ran repair....and still getting the same connection failed message. Tried logging onto a different account, and same thing.

Anyone have any suggestions?

Project Nemesis Touch Fiberoptic 12
Hooride707 Project Nemesis Touch Fiberoptic Likes received: 12	#2 - 2015-01-13 16:54:17 UTC I am having the same exact issue under the same instances.


Varsua Demilia Doomheim Likes received: 2	#3 - 2015-01-13 16:59:33 UTC Did a trace route... Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms Vlan217.css-dual-r1.net.umd.edu [129.2.255.28] 2 * * * Request timed out. 3 * * * Request timed out. 4 * * Eve was connecting fine to Traq before the patch/expansion. Im going to be pissed if I cant play this week while Im off work.

Black Cat Trade and Indutries 0
Black PantheraOnca Black Cat Trade and Indutries Likes received: 0	#4 - 2015-01-13 17:27:00 UTC Having the exact same issue.

Diggers Corporation 2
Mitch Crawford Diggers Corporation Likes received: 2	#5 - 2015-01-13 19:12:29 UTC I am also having this issue

School of Applied Knowledge Caldari State 54
Alli Ginthur School of Applied Knowledge Caldari State Likes received: 54	#6 - 2015-01-13 23:50:58 UTC Having this issue as well here.


Varsua Demilia Doomheim Likes received: 2	#7 - 2015-01-14 04:13:23 UTC \| Edited by: Varsua Demilia Even tried to connect though port 3724 http://oldforums.eveonline.com/?a=topic&threadID=620747 I did a pingplotter test for 87.237.38.200, came back "Destination address unreachable - 100% packet loss" CCP....please help!


Varsua Demilia Doomheim Likes received: 2	#8 - 2015-01-14 04:35:54 UTC I turned off my BitDefender anti-virus and firewall....and connection was made successfully. Not sure why all of a sudden its blocking eve. Anyone else having similiar trouble you might want to look at firewall setting.

Brutor Tribe Minmatar Republic 26
Domino Artan Brutor Tribe Minmatar Republic Likes received: 26	#9 - 2015-01-14 15:45:18 UTC Same issue here.

Station Window Lickers 52
VTyx Soul Station Window Lickers Likes received: 52	#10 - 2015-01-14 20:15:35 UTC Same issue here along with many in my alliance.

Native Freshfood Minmatar Republic 0
Mr Pomi Native Freshfood Minmatar Republic Likes received: 0	#11 - 2015-01-14 20:24:42 UTC Same issue here.

Slava Gagarin

Space Traffic Control

The Flying Elk

Likes received: 35

#12 - 2015-02-24 03:27:06 UTC | Edited by: Slava Gagarin

I am having the same exact issue under the same instances.

already reinstalled game , still do not work !

please help

i got this also

Unable to access remote info-file.

Remote info-file could not be fetched.
http://client.eveonline.com/patches/premium_patchinfoTQ_inc.txt
Please check your internet-connection.
If this problem persists, please contact Customer Support by filling a petition.

HELP !

GM Akilian

Game Masters

C C P Alliance

Likes received: 7

#13 - 2015-02-24 04:08:31 UTC

Slava Gagarin wrote:

This was a network issue but should now be resolved. If you are still encountering this issue then please try the following.

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_859950.exe

3. Once downloaded please run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete please start the launcher.

Science and Trade Institute Caldari State 0
Kriss Spectre Science and Trade Institute Caldari State Likes received: 0	#14 - 2015-02-25 14:49:47 UTC \| Edited by: Kriss Spectre Same problem here, its showing Tranquility server offline, its never off-line for me except for 30 min downtime, the DT is finished 4 hrs ago but its still offline

Infusco Mortalium

Doomheim

Likes received: 0

#15 - 2015-02-27 19:20:00 UTC | Edited by: Infusco Mortalium

GM Akilian wrote:

Did this, and it seems to not solve anything. It still comes up in "offline mode" periodically even launching directly from \launcher\launcher.exe. I can connect to other websites so it's not my internet being down, but I have had problems connecting to these forums to post this, and had to reload eveonline.com a few for it to come up.

EDIT: Seems to be alright now. Still strange, but the launcher is fine loading from eve.exe or launcher .exe now.

Delarado

State War Academy

Caldari State

Likes received: 5

#16 - 2015-03-04 12:00:06 UTC | Edited by: Delarado

I am also having this problem.

I'm on a Mac OSX installation.

Sometimes I can get on, sometimes I can't.

The launcher ALWAYS connects and logs me in successfully. I click the "Play" Button, and then the actual in game client gives me the message

"Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."

Even though the launcher is logged in, showing TQ online etc. Sometimes I get online, then I just get disconnected for no reason and cannot log in again. All other services on my machine stay up (Teamspeak, web browsing etc etc)

Not sure if this is relevant but when I do traceroutes I get the following:

Carls-Air:~$ traceroute 87.237.38.200
traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 52 byte packets
1 ** REMOVED FOR SECURITY***
2 *** REMOVED FOR SECURITY***
3 195.3.75.9 (195.3.75.9) 17.149 ms 16.812 ms 18.060 ms
4 195.3.65.129 (195.3.65.129) 24.284 ms 24.050 ms 24.074 ms
5 195.3.118.138 (195.3.118.138) 25.638 ms
iix10-aux10.highway.telekom.at (195.3.70.122) 24.459 ms
195.3.70.178 (195.3.70.178) 27.058 ms
6 wien-s2-rou-1041.at.eurorings.net (193.203.0.97) 39.337 ms 39.436 ms 38.921 ms
7 mchn-s1-rou-1102.de.eurorings.net (134.222.231.54) 51.459 ms 52.199 ms 53.475 ms
8 kehl-s2-rou-1103.de.eurorings.net (134.222.230.242) 51.474 ms 53.490 ms 52.062 ms
9 nntr-s1-rou-1101.fr.eurorings.net (134.222.227.122) 46.845 ms 46.756 ms 48.151 ms
10 ldn-s2-rou-1101.uk.eurorings.net (134.222.232.183) 53.107 ms 54.705 ms 56.354 ms
11 * 134.222.109.115 (134.222.109.115) 52.324 ms !X 51.478 ms !X

Carls-Air:~$ traceroute 87.237.38.200
traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 52 byte packets
1 ** REMOVED FOR SECURITY***
2 ** REMOVED FOR SECURITY***
3 195.3.75.9 (195.3.75.9) 36.657 ms 18.462 ms 16.868 ms
4 195.3.65.129 (195.3.65.129) 26.637 ms 25.947 ms 26.247 ms
5 195.3.70.190 (195.3.70.190) 26.521 ms
195.3.70.98 (195.3.70.98) 28.638 ms
195.3.118.138 (195.3.118.138) 39.123 ms
6 wien-s2-rou-1041.at.eurorings.net (193.203.0.97) 39.500 ms 38.629 ms 39.929 ms
7 mchn-s1-rou-1102.de.eurorings.net (134.222.231.54) 52.353 ms 52.076 ms 53.145 ms
8 kehl-s2-rou-1103.de.eurorings.net (134.222.230.242) 51.748 ms 51.272 ms 51.876 ms
9 nntr-s1-rou-1101.fr.eurorings.net (134.222.227.122) 46.555 ms 47.347 ms 52.470 ms
10 ldn-s2-rou-1101.uk.eurorings.net (134.222.232.183) 60.114 ms 53.671 ms 53.957 ms
11 srv200-g.ccp.cc (87.237.38.200) 0.758 ms 0.902 ms 0.582 ms

As you can see, one gets there, one does not. These were done a few moments apart. This behaviour is random, and as you can see is nowhere near my machine. Is srv200 one of your nodes CCP? (I suspect it is, as CCP is in the hostname haha)

Please check it for flapping routes and errors.

**EDIT** I actually misdiagnosed that, I suspect the problem could actually be with ldn-s2-rou-1101.uk.eurorings.net - as it seems to be intermittently passing traffic to the correct CCP IP, and another random IP. Is this one of yours? I'll do some searching.

Thanks

Sebiestor Tribe Minmatar Republic 3
Slave Wolfie Sebiestor Tribe Minmatar Republic Likes received: 3	#17 - 2015-03-05 17:32:27 UTC Having same trouble, whenever i try to log in with a char i get a double coneciton lost I can access the server but when I try to log in a char it loses conection

Issues, Workarounds & Localization

Doomheim

Project Nemesis

Touch Fiberoptic

Black Cat Trade and Indutries

Diggers Corporation

School of Applied Knowledge

Caldari State

Brutor Tribe

Minmatar Republic

Station Window Lickers

Native Freshfood

Minmatar Republic

Space Traffic Control

The Flying Elk

Game Masters

C C P Alliance

Science and Trade Institute

Caldari State

Doomheim

State War Academy

Caldari State

Sebiestor Tribe

Minmatar Republic