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New account welcome mail is terrible

First post
Author
Nami Kumamato
Perkone
Caldari State
#41 - 2015-01-05 15:32:26 UTC  |  Edited by: Nami Kumamato
Gregor Parud wrote:
This is what it says in the welcome mail a new account gets.

Quote:
The currency of EVE Online is Interstellar Kredits (ISK), and you're going to want lots of it. Luckily, it's pretty easy to come by, and there are several ways for new players to begin acquiring it.

Agent Missions – The Empires of New Eden and their agents offer missions to pilots capable of getting the job done. These missions reward pilots with ISK and loot as well taking you to every corner of Empire space.

Mining – Ore is mined from asteroids, which can then be sold or reprocessed into minerals. The minerals, along with a blueprint, are used to manufacture items and ships; alternatively they can be sold on the market directly.



No wonder newbies have this warped sense of priorities and limited gameplay choices, IT'S CCP TELLING THEM TO GO GRIND! seriously, this is really really bad.


I made a better one - maybe you like this one :

"Dear New Player ( aka Newbro, cause we know you ain't a Newb),

Welcome to EVE Online ! If you thought WoW was hard - boy you're in for a surprise ! Cause EVE is like SUPER easy !
Ok, so listen up : all you have to do is press that button with right-pointing yellow arrows that says Undock.
You did ? Good job !
Here comes the hard part - we have these stretches of space called Low Security and Null Security (nevermind the High Security one - that's for crybabies and wimps who can't even solo Hogger, pfff ) - you go straight up to the Null Security (the red one that says 0.0) space one and start killing some stuff ! That will net you like HUGE ammounts of ISK and you'll be rich in no time. Trust us !
However if you're scared or want to take the safe route you should go to Low Security space. Things are far easier there. What you do there you ask? Shoot things obviously, this is a PvP oriented MMO after all.
What? You don't have skills? NO WORRIES, your Gunnery II and Astrometrics I are more than enough to claim your own little space home.

But wait there's more ! Little known fact is that Wormhole Space (sounds earie doesn't it ) is FULL of ISK and goodies you can get your hands on SUPER easy ! If you ask us - there's the place to make you fortune !
Haha you go show them what you Amarr Frigate II is worth you badass you !

Of course there's also things like mining or running missions (this is something like questing but a bit different) but hey - you are an experienced MMOer and PvPer, a master of Warsong Gulch like you doesn't stoop to such lows.

So go on and make some ISK - the Universe is yours!

Best Regards,
CCP"

Whaddya say ? Better?

Fornicate The Constabulary !

Gregor Parud
Imperial Academy
#42 - 2015-01-05 15:35:31 UTC
No, terrible.
Nami Kumamato
Perkone
Caldari State
#43 - 2015-01-05 15:37:14 UTC
Gregor Parud wrote:
No, terrible.


Meh, you have a monocle, what do I know...

Fornicate The Constabulary !

Caviar Liberta
The Scope
Gallente Federation
#44 - 2015-01-05 18:40:17 UTC
Gregor Parud wrote:
This is the full mail:

Quote:
GET STARTED

The currency of EVE Online is Interstellar Kredits (ISK), and you're going to want lots of it. Luckily, it's pretty easy to come by, and there are several ways for new players to begin acquiring it.

Agent Missions – The Empires of New Eden and their agents offer missions to pilots capable of getting the job done. These missions reward pilots with ISK and loot as well taking you to every corner of Empire space.

Mining – Ore is mined from asteroids, which can then be sold or reprocessed into minerals. The minerals, along with a blueprint, are used to manufacture items and ships; alternatively they can be sold on the market directly.

Visit the Eve Online new player FAQ to find out everything you need to know on your journey into New Eden.



SEEK OUT ALLIES

Joining a player corporation is a great way to discover and experience much of what EVE Online has to offer, especially when venturing into PVP and more advanced gameplay.

Below you can find some useful links regarding joining a player corporation.

Player education corporations - Dozens of corporations dedicate themselves to helping new players start their careers in EVE.

In Game Corporation Finder - Click the Corporation icon in the Neocom and then select the Recruitment tab.


Welcome to EVE Online!

- The EVE Online Dev Team



While explains a bit more it doesn't in any way diminish the idea that EVE is about Isk grinding.



The second part does essentially spell out that the game does require co-operative play with other people to fully enjoy the game.
Caviar Liberta
The Scope
Gallente Federation
#45 - 2015-01-05 18:46:50 UTC  |  Edited by: Caviar Liberta
Sol Project wrote:


You say you learned a lot in your first week in your venture.

That wasn't quite the question, though!


The question is: What did you learn while mining?


To keep an eye on the overview, going afk is bad and not to trust anyone in a non mining ship?
Sol Project
Shitt Outta Luck - GANKING4GOOD
#46 - 2015-01-05 21:24:50 UTC
Caviar Liberta wrote:
Sol Project wrote:


You say you learned a lot in your first week in your venture.

That wasn't quite the question, though!


The question is: What did you learn while mining?


To keep an eye on the overview, going afk is bad and not to trust anyone in a non mining ship?

Hahahahahaha if only... :)

Ladies of New Eden YC 117 by Indahmawar Fazmarai

Warning: NSFW! Barely legal girls in underwear!

Diana Kim > AND THIS IS WHY THE FEDERATION MUST BE DESTROYED!!

Steppa Musana
Doomheim
#47 - 2015-01-06 05:58:56 UTC
Gregor Parud wrote:
This is what it says in the welcome mail a new account gets.

Quote:
The currency of EVE Online is Interstellar Kredits (ISK), and you're going to want lots of it. Luckily, it's pretty easy to come by, and there are several ways for new players to begin acquiring it.

Agent Missions – The Empires of New Eden and their agents offer missions to pilots capable of getting the job done. These missions reward pilots with ISK and loot as well taking you to every corner of Empire space.

Mining – Ore is mined from asteroids, which can then be sold or reprocessed into minerals. The minerals, along with a blueprint, are used to manufacture items and ships; alternatively they can be sold on the market directly.



No wonder newbies have this warped sense of priorities and limited gameplay choices, IT'S CCP TELLING THEM TO GO GRIND! seriously, this is really really bad.

There are no warped priorities in a sandbox. That thought itself is warped.

The message should be better but if they want to go grind, and many do, the welcome note should explain that as well.
BrundleMeth
State War Academy
Caldari State
#48 - 2015-01-06 11:19:02 UTC
How about:

Welcome to EVE

This game is full of scammers. And every ship you like will be nerfed eventually.

Now go grind for ISK

Xavier Holtzman
Sith Interstellar Tech Harvesting
#49 - 2015-01-06 13:01:51 UTC
Gregor Parud wrote:
This is what it says in the welcome mail a new account gets.

Quote:
The currency of EVE Online is Interstellar Kredits (ISK), and you're going to want lots of it. Luckily, it's pretty easy to come by, and there are several ways for new players to begin acquiring it.

Agent Missions – The Empires of New Eden and their agents offer missions to pilots capable of getting the job done. These missions reward pilots with ISK and loot as well taking you to every corner of Empire space.

Mining – Ore is mined from asteroids, which can then be sold or reprocessed into minerals. The minerals, along with a blueprint, are used to manufacture items and ships; alternatively they can be sold on the market directly.



No wonder newbies have this warped sense of priorities and limited gameplay choices, IT'S CCP TELLING THEM TO GO GRIND! seriously, this is really really bad.


Overreact much?

I do not like the men on this spaceship. They are uncouth and fail to appreciate my better qualities. I have something of value to contribute to this mission if only they would realize it. - Bill Frug

Gregor Parud
Imperial Academy
#50 - 2015-01-06 13:26:20 UTC
No, not at all.

I'll stand by my statement that it is in fact terrible.
Dreadchain
The Scope
Gallente Federation
#51 - 2015-01-06 14:06:23 UTC
While this is quite a poor bit of NPE from CCP, it's far from the worst they've got. I haven't done the tutorials since they reworked them, but apparently they claim mining is a great source of income, which is a flat out lie. Even a day 1 player can easily make tenfold the amount they would do through mining, if directed properly, all while actually having _fun_.

I've helped a large amount of new players moving from mining to other activities; a lot of them had claimed mining is insanely boring but since it's "the only way to make money" they do it anyway. Is it any wonder new player retention is always a problem?

Regardless, fixing this email would be a simple but effective first step to improve on.

www.minerbumping.com

Alex Grison
Grison Universal
#52 - 2015-01-06 20:25:04 UTC
Draw them in.


Strip off the fuzz.

Juicy.

yes

DeMichael Crimson
Republic University
Minmatar Republic
#53 - 2015-01-07 02:52:05 UTC
Actually the Eve Mail message about doing missions is fine since the Career Agent missions give new players a very good jump-start into the game. The Mining part is 2-fold since it also mentions manufacturing with Blueprints to create items to sell on the market.

I agree the message could list more options but it's basically being kept short and simple. Since new players have no knowledge of game mechanics, no assets to use, no skills trained or any ISK available, they'll be hard pressed to do anything else other than those two activities mentioned in the welcome mail.



I believe Aura NPE is the first real interaction between new player and the game. It should teach the player about the various User Interfaces - both in station and in space. Not only teach new players how to control their ship (Overview, Selected Item, etc.) but also explain each section of the character sheet, Neocom bar and Station Services.

That's quite a lot of info right at the start for new players to learn and digest. To keep them interested while learning those things, players are sent to do various tasks which incorporates those topics.

After learning the basics, new players are then sent to the Career Agents for more instruction. The Career Agents themselves could be much more detailed and cover more topics. Currently there's 5 different titles = Business, Industry, Military, Exploration and Advanced Military. Some of those titles could be renamed.

Business and Industry Career Agents are very similar and could be merged together into one.
(Industry Career Agents) - explain the topics of Resource Gathering (Mining, Planetary Interaction, Salvaging), Sales (Market, Contracts), Manufacturing (Blueprints, Production, Research).

Exploration Career Agents could have their name changed to Probing Career Agents.
(Probing Career Agents) - explain and focus on various types of targets available when Probing with both Core and Combat probes, escalations, working with the Star / System map, D-scan, plotting and changing course, creating various types of bookmarks, setting Contact status, etc..

(Military Career Agents) - explain and focus on the various types of Agents, their Levels and Divisions available, Faction and Corporation standing mechanics, personal security status, creating Jump-clones, Sansha Incursions, Factional Warfare, etc.

Advanced Military Career Agents could have their name changed to Fleet Career Agents.
(Fleet Career Agents) - explain and focus on the various aspects of Fleet Operations, types of ship roles, EWAR, ECM, Booster effects, etc. They should also cover the basics on Fleet compositions - PvP, Factional Warfare, Incursions, Mining, Mission, etc.

Obviously that's a lot of stuff listed and there's even more stuff that should be included. Each topic could have a basic and advanced Career Agent available to ensure all the info is made available. Probably be a good idea to create more Career Agents to help cover missing topics, such as joining player corporations, being an outlaw, Crimewatch mechanics, Bounty, WarDecs, etc.

Just food for thought.


DMC
Gregor Parud
Imperial Academy
#54 - 2015-01-07 11:44:52 UTC
DeMichael Crimson wrote:
Actually the Eve Mail message about doing missions is fine since the Career Agent missions give new players a very good jump-start into the game. The Mining part is 2-fold since it also mentions manufacturing with Blueprints to create items to sell on the market.


My point is that by specifically pointing out those two most grindy, least player interactive, options they show a form of bias through omission.

It's of course logical they can't just list all the options or even a large number of options but they either list no options at all and leave that part out of the welcome mail or they specifically state in the same paragraph that, EVE being a sandbox, there's a myriad of options to choose from many of which don't involve solo grinding and that any goals one might have don't have to be isk related.
R Nemzik
Doomheim
#55 - 2015-01-07 12:14:37 UTC
Gregor Parud wrote:

First of all change the initial exposure to EVE away from "must do basic mind numbing stuff" by either expanding on the fact that there's tons of choices and options and above all avoid the "it's all about that isk" silliness. Empowering newbies by showing them that it's fine to not rush ahead but instead slow down, look around and find the funky side of things is the way forward for a sandbox like EVE.


So, what should they do instead of 'basic mind-numbing stuff'? Fly into a fleet fight they're not prepared for? Lose a few ships, run out of ISK ('cause they don't know how to mine or who to ask) and quit in frustration?

'This is how you perform the most basic, fundamental functions of EVE Online'. That's what the welcome mail is for, so the new players aren't immediately swamped by a system they don't understand. it also gives them a place to find help, and maybe run into other new players -- which will be a lot more comfortable than getting thrown into the shark tank on the first day at the helm.

Quote:

The career tutorials (and the newbie systems as a whole) need a massive rethink. They're limited, boring, and the hilarious amount of text windows make new players just uninstall the game in disgust.


Of course the career tutorials are 'limited' -- they're tutorials, for cryin' out loud! You don't just pick up a brush and instantly create a masterpiece.
Gregor Parud
Imperial Academy
#56 - 2015-01-07 12:50:35 UTC
R Nemzik wrote:
'This is how you perform the most basic, fundamental functions of EVE Online'


No, what it says is "EVE is about missions, mining and isk".
Xavier Holtzman
Sith Interstellar Tech Harvesting
#57 - 2015-01-07 12:51:27 UTC
Gregor Parud wrote:
R Nemzik wrote:
'This is how you perform the most basic, fundamental functions of EVE Online'


No, what it says is "EVE is about missions, mining and isk".


No. Thats what you want it to say so that you can justify this terrible thread.

I do not like the men on this spaceship. They are uncouth and fail to appreciate my better qualities. I have something of value to contribute to this mission if only they would realize it. - Bill Frug

Gregor Parud
Imperial Academy
#58 - 2015-01-07 12:56:25 UTC
Xavier Holtzman wrote:
Gregor Parud wrote:
R Nemzik wrote:
'This is how you perform the most basic, fundamental functions of EVE Online'


No, what it says is "EVE is about missions, mining and isk".


No. Thats what you want it to say so that you can justify this terrible thread.


Ok, what does that mail say to you then and don't forget to not use your knowledge on the game, look at it from a newbie's perspective. From that mail, what will a newbie expect the game to evolve around.
Xavier Holtzman
Sith Interstellar Tech Harvesting
#59 - 2015-01-07 13:04:21 UTC  |  Edited by: Xavier Holtzman
Gregor Parud wrote:
Xavier Holtzman wrote:
Gregor Parud wrote:
R Nemzik wrote:
'This is how you perform the most basic, fundamental functions of EVE Online'


No, what it says is "EVE is about missions, mining and isk".


No. Thats what you want it to say so that you can justify this terrible thread.


Ok, what does that mail say to you then and don't forget to not use your knowledge on the game, look at it from a newbie's perspective. From that mail, what will a newbie expect the game to evolve around.


Well, I (much like other people) do a little bit of research before I plunge into an MMO. So, I would know that EVE online revolves around a shared, persistant universe that has hosted the biggest PVP battles in MMO history. I'd also know that gigantic player run corporations and alliances are the ticket to exploring and exploiting the lawless regions of space.

When I signed up for a new account and received that email, it would tell me that ISK is the currency used in EVE. It would also tell me that a couple of the ways to go about getting ISK is to mine and do missions; two perfectly acceptable ways to spend your time in EVE. (Also two ways of getting ISK that I already knew about by doing just a tiny bit of research on the internet)

Your hyperbole and overreaction are merely attempts at getting personal attention, which you have succeeded in doing on a limited level.

I do not like the men on this spaceship. They are uncouth and fail to appreciate my better qualities. I have something of value to contribute to this mission if only they would realize it. - Bill Frug

Gregor Parud
Imperial Academy
#60 - 2015-01-07 13:22:45 UTC
No, this is a mail to newbies. Newbies, normally, will not know about the massive options and choices they have. They'll be used to WOW, LOTRO, SWTOR etc where grinding is pretty much the only there is to do. Specifically stating "well, go left for grinding missions, turn right for grinding mining. Both for the glory of isk, this is how we play EVE" is bad.

I'm not saying that they shouldn't been given easy to handle early on options, but you can't point at two (terrible) options without at least mentioning they're just that; options.