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Issues, Workarounds & Localization

 
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Launcher only shows cmd. exe, client won't start
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Jin Li Jun
Ministry of War
Amarr Empire
#1 - 2014-11-30 17:32:27 UTC  |  Edited by: Jin Li Jun
Basically, I have almost the same problem as the one in this post:

https://forums.eveonline.com/default.aspx?g=posts&m=4793012#post4793012

When I launch the game I only get asked for permission to start the "Installer for Microsoft DirectX D3DX components for Windows" and an empty cmd.exe appears. The cmd.exe disappears a few seconds after I click yes or no.

However, unlike in that mentioned post, my client won't launch, regardless of whether I click yes or no.
I am completely unable to start the client at the moment. Which is pretty annoying, since I'm paying for a subscription.

Does anybody have an idea how to fix this?
Nam Dnilb
Universal Frog
#2 - 2014-11-30 20:04:16 UTC
Try launching with admin privileges. (shift-right click)
Try launching the Dx installer yourself and see what happens.
Jin Li Jun
Ministry of War
Amarr Empire
#3 - 2014-11-30 20:15:30 UTC
I have tried running all the different .exes as admin.
It's always the same.
When I want to start the client via the launcher the cmd.exe appears for a few seconds.
When I start the exefile.exe or the DirectXRedist.exe directly it's the same; just an empty cmd.exe that disappears after a few seconds.

I guess the client immediately starts the DirectXRedist.exe and it's just the DirectXRedist.exe doesn't work.
I also realized that I get the error message "Failed to load library 'd3d9.dll' when I try to start my Skype.

When I try to update my DirectX it says I already have the newest version.
Raylan Givens
Autumnal Sciences
#4 - 2014-12-09 21:21:35 UTC
I am having this exact same issue. Launcher appears to install and patch correctly. Enter login credentials click "play" it changes to "launching" after a couple seconds a command window opens for about 5 seconds and then closes. and the "launching" button changes back to "play".

Just came back to the game today, so don't know if it would have happened before today. Have done numerous fresh installs / repairs / installations, etc.

Anybody have this problem and find a way to fix it? Logs upon request. Windows 7 64bit. All windows updates installed. DXdiag shows no problems. Numerous other games run without issue.

Thank you for any help.

(Have tried submitting a bug report, but everytime I hit submit, it comes back with "an unexpected error occurred, please try again later")
Irregessa
Obfuscation and Reflections
#5 - 2014-12-21 23:54:06 UTC  |  Edited by: Irregessa
I had the same issue, using a work laptop. Seems there is a group policy preventing any .exe running from a particular location, due to some nasty malware that tries to run from there.

So, this is how I worked around it:

Assuming you are using Windows 7 and it is installed on the C:\ drive and have EVE installed on the C:\. If not, change the directions as needed to match


The dx files are installed in a folder C:\Users\[your computer account]\Appdata\Local\Temp. You might have to adjust the folder options to be able to see the Appdata directory (it is a system folder).

There are a number of files that have a create date of 6/11/2012

Aug2009_d3dx9_42_x86.cab
Aug2009_d3dx10_42_x86.cab
Aug2009_d3dx11_42_x86.cab
DSETUP.dll
dsetup32.dll
dxdllreg_x86.cab
DXSETUP.exe
DXSETUP.exe.manifest
dxupdate.cab

Move these files to C:\Program Files (x86)\CCP\EVE\bin

run DXSETUP.exe
Master Technique
Federal Navy Academy
Gallente Federation
#6 - 2014-12-22 00:22:00 UTC
This fixed it for me just now. I just posted another thread, I'll go close/delete it. Mine was also a work computer. Nice catch!
Radax Glenn
Church of the Black Hand
#7 - 2014-12-27 19:56:36 UTC
This didn't work on my end.
Irregessa
Obfuscation and Reflections
#8 - 2014-12-30 20:39:39 UTC
So let's try to figure what is going wrong

Try launching and getting the failure.

Then let's do:

Start button -> in the Search Programs and Files at the very bottom type "event". This should get you a program called Event Viewer. Run that program (might need to do as admin).

Within event viewer, in the left pane: WIndows Logs > Application. You should have a Warning or Error message at or near the top that relates to d3dx or dx in some fashion. Copy and paste the message in this thread so we can see what is not working.
Runnak Orozar
Horde Armada
Pandemic Horde
#9 - 2015-01-15 15:06:37 UTC
Raylan Givens wrote:
I am having this exact same issue. Launcher appears to install and patch correctly. Enter login credentials click "play" it changes to "launching" after a couple seconds a command window opens for about 5 seconds and then closes. and the "launching" button changes back to "play".

Just came back to the game today, so don't know if it would have happened before today. Have done numerous fresh installs / repairs / installations, etc.

Anybody have this problem and find a way to fix it? Logs upon request. Windows 7 64bit. All windows updates installed. DXdiag shows no problems. Numerous other games run without issue.

Thank you for any help.

(Have tried submitting a bug report, but everytime I hit submit, it comes back with "an unexpected error occurred, please try again later")


I'm experiencing the same issue.
Game was working fine yesterday. I performed a system format and reinstall with windows 7 ultimate x64. Now when I start the game via the launcher an ExeFile starts but after a few seconds tell me it's not responding and I have to shut it down. The eventviewer gives me the following information.

Log Name: Application
Source: Application Hang
Date: 1/15/2015 4:01:31 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Leviathan
Description:
The program ExeFile.exe version 2015.1.85.4765 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1380
Start Time: 01d0311f6d7ebc1b
Termination Time: 3
Application Path: A:\Maarten\Games\Eve\bin\ExeFile.exe
Report Id: d0a73967-9d12-11e4-a504-74d435e07e44

Event Xml:



1002
2
101
0x80000000000000

489
Application
Leviathan



ExeFile.exe
2015.1.85.4765
1380
01d0311f6d7ebc1b
3
A:\Maarten\Games\Eve\bin\ExeFile.exe
d0a73967-9d12-11e4-a504-74d435e07e44
55006E006B006E006F0077006E0000000000
Irregessa
Obfuscation and Reflections
#10 - 2015-01-20 18:06:09 UTC
Runnak Orozar wrote:

I'm experiencing the same issue.
Game was working fine yesterday. I performed a system format and reinstall with windows 7 ultimate x64. Now when I start the game via the launcher an ExeFile starts but after a few seconds tell me it's not responding and I have to shut it down. The eventviewer gives me the following information.

Log Name: Application
Source: Application Hang
Date: 1/15/2015 4:01:31 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Leviathan
Description:
The program ExeFile.exe version 2015.1.85.4765 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1380
Start Time: 01d0311f6d7ebc1b
Termination Time: 3
Application Path: A:\Maarten\Games\Eve\bin\ExeFile.exe
Report Id: d0a73967-9d12-11e4-a504-74d435e07e44

Event Xml:



1002
2
101
0x80000000000000

489
Application
Leviathan



ExeFile.exe
2015.1.85.4765
1380
01d0311f6d7ebc1b
3
A:\Maarten\Games\Eve\bin\ExeFile.exe
d0a73967-9d12-11e4-a504-74d435e07e44
55006E006B006E006F0077006E0000000000


This is a different issue than the one with the cmd window popping up. In this case it is the ExeFile.exe itself having issues, not installation of anything related to DirectX. Have you tried going to the /bin folder and running the exefile.exe using administrator rights?