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Faster Client Support! and Why is it hidden?

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MrBowers
The Scope
Gallente Federation
#1 - 2014-11-19 12:58:12 UTC
Hello,

Over my years of using over the internet of support of which we also pay for as part of the $15 a month. Why is CCP not placing more staff in this area to answer questions? One of my questions took over one weeks time before it got look at and then after each reply it took other day before any answer could be made. Maybe set a goal to answer most questions in 48 hours?

Other thing I would like to point out is making a support ticket is hidden from website part of things. Why can't we get this placed in with our account management area? Since we are making things "easier" to do in eve.
Jvpiter
Science and Trade Institute
Caldari State
#2 - 2014-11-19 12:59:38 UTC
MrBowers
The Scope
Gallente Federation
#3 - 2014-11-19 13:04:07 UTC  |  Edited by: MrBowers
http://community.eveonline.com/support/support-tickets/

least see you have to go too http://community.eveonline.com here first then log on ? again between account and support page why?

then go support page ? be confused were to go?

then you find were to go? yes!

then file which toon etc etc

Anyways it's much easier to file in game then out of game at this point.

Then waiting period begins during this time! Blink
Caviar Liberta
The Scope
Gallente Federation
#4 - 2014-11-19 13:08:41 UTC
http://www.eveonline.com/ EvE Universe drop down menu [Support] takes you directly to the Support page.
Aralyn Cormallen
Deep Core Mining Inc.
Caldari State
#5 - 2014-11-19 13:21:50 UTC
You should have a look at the Archeage forums - apart from the fun of seeing Sol and Djentropy going another round, the customer support times there are positively glacial. Sometimes you dont realise how good you've got it until you see someone else doing it shockingly badly!
Johan Civire
Caldari Provisions
Caldari State
#6 - 2014-11-19 13:28:18 UTC
MrBowers wrote:
Hello,

Over my years of using over the internet of support of which we also pay for as part of the $15 a month. Why is CCP not placing more staff in this area to answer questions? One of my questions took over one weeks time before it got look at and then after each reply it took other day before any answer could be made. Maybe set a goal to answer most questions in 48 hours?

Other thing I would like to point out is making a support ticket is hidden from website part of things. Why can't we get this placed in with our account management area? Since we are making things "easier" to do in eve.


I learn one thing over those years never never i will use support/tickets anymore. I got ban for a reasons that the can not explaine. Because of there own program called friend buddy...... Yah thats was a lesson i learn on the hard way if there is a problem i fixs it my self. Attention
Sol Project
Shitt Outta Luck - GANKING4GOOD
#7 - 2014-11-19 17:20:42 UTC  |  Edited by: Sol Project
Aralyn Cormallen wrote:
You should have a look at the Archeage forums - apart from the fun of seeing Sol and Djentropy going another round, the customer support times there are positively glacial. Sometimes you dont realise how good you've got it until you see someone else doing it shockingly badly!

DJ is a freaking carebear!
A carebear!

Seriously!

And the game is horrible! I mean, it's actually not bad but PvP is so horrible meaningless I wanna stab everyone and even if I do no one but myself suffers for it! No losses whatsoever! A fecking carebear game!

Still looking for something at least half as meaningfull as EVE.

The Solecist in me loves walking around in underwear though, picking up flowers and mining.

Yeah mining. I run around a stupid mountain and keep mining the same **** over and over because crafting that crap is the fastest way to lvl up to reach actual half decent gameplay aka PvP, which starts at fecking lvl30!

And PvE is even easier than in EvE too! I can kill lvl43 NPCs at lvl30 easily!


Yeah you see me pissed so much.

Aaanyhow ... thanks for making me log in.

Ladies of New Eden YC 117 by Indahmawar Fazmarai

Warning: NSFW! Barely legal girls in underwear!

Diana Kim > AND THIS IS WHY THE FEDERATION MUST BE DESTROYED!!
Aralyn Cormallen
Deep Core Mining Inc.
Caldari State
#8 - 2014-11-19 17:47:54 UTC
Sol Project wrote:
Aralyn Cormallen wrote:
You should have a look at the Archeage forums - apart from the fun of seeing Sol and Djentropy going another round, the customer support times there are positively glacial. Sometimes you dont realise how good you've got it until you see someone else doing it shockingly badly!

DJ is a freaking carebear!
A carebear!

Seriously!

And the game is horrible! I mean, it's actually not bad but PvP is so horrible meaningless I wanna stab everyone and even if I do no one but myself suffers for it! No losses whatsoever! A fecking carebear game!

Still looking for something at least half as meaningfull as EVE.

The Solecist in me loves walking around in underwear though, picking up flowers and mining.

Yeah mining. I run around a stupid mountain and keep mining the same **** over and over because crafting that crap is the fastest way to lvl up to reach actual half decent gameplay aka PvP, which starts at fecking lvl30!

And PvE is even easier than in EvE too! I can kill lvl43 NPCs at lvl30 easily!


Yeah you see me pissed so much.

Aaanyhow ... thanks for making me log in.


Big smile

Tell me about it, I gave it a shot, and although I found some things hilarious (jacking a guys ship while he was chasing a friend around nearby and making his guildies chase me across the ocean to get it back), and gliding, how I loved gliding, I quickly realised that it was all meaningless (although, how some folks wail over meaningless losses!). I think EvE has broken me for pretty much any game without chance to lose big.
Sol Project
Shitt Outta Luck - GANKING4GOOD
#9 - 2014-11-19 17:51:44 UTC  |  Edited by: Sol Project
Aralyn Cormallen wrote:
Sol Project wrote:
Aralyn Cormallen wrote:
You should have a look at the Archeage forums - apart from the fun of seeing Sol and Djentropy going another round, the customer support times there are positively glacial. Sometimes you dont realise how good you've got it until you see someone else doing it shockingly badly!

DJ is a freaking carebear!
A carebear!

Seriously!

And the game is horrible! I mean, it's actually not bad but PvP is so horrible meaningless I wanna stab everyone and even if I do no one but myself suffers for it! No losses whatsoever! A fecking carebear game!

Still looking for something at least half as meaningfull as EVE.

The Solecist in me loves walking around in underwear though, picking up flowers and mining.

Yeah mining. I run around a stupid mountain and keep mining the same **** over and over because crafting that crap is the fastest way to lvl up to reach actual half decent gameplay aka PvP, which starts at fecking lvl30!

And PvE is even easier than in EvE too! I can kill lvl43 NPCs at lvl30 easily!


Yeah you see me pissed so much.

Aaanyhow ... thanks for making me log in.


Big smile

Tell me about it, I gave it a shot, and although I found some things hilarious (jacking a guys ship while he was chasing a friend around nearby and making his guildies chase me across the ocean to get it back), and gliding, how I loved gliding, I quickly realised that it was all meaningless (although, how some folks wail over meaningless losses!). I think EvE has broken me for pretty much any game without chance to lose big.

Gliding is awesome!
And yeah, the carebears STILL rage even though they occur no loss whatsoever!
It's just because someone dared touching their stupid, inflated egos!

That game won't last very long. I hope for something decent eventually,
that just shows the finger to all the carebears out there!

And you know what else pisses me off? The botters! And you know what happens when you start killing them?
You get sent to JAIL because the jury seems to be run by botters now!

lol yeah I'm raging!

Ladies of New Eden YC 117 by Indahmawar Fazmarai

Warning: NSFW! Barely legal girls in underwear!

Diana Kim > AND THIS IS WHY THE FEDERATION MUST BE DESTROYED!!
Unsuccessful At Everything
The Troll Bridge
#10 - 2014-11-19 17:55:54 UTC
I have dealt with many many game customer support departments, and CCP's is by far one of the fastest and most polite.


Contact EA. Youll see what the true meaning of slow REALLY is...


Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Eternus8lux8lucis
Guardians of the Gate
RAZOR Alliance
#11 - 2014-11-19 18:19:29 UTC
So far in 11 years of CCP support Ive had timely answers to timely issues, even some idiot facepalm ones they answered quickly. Tbh I wouldnt complain much theyre pretty good. And my GF has worked as a GM in other games and tells me enough horror stories to satisfy me with CCPs speediness.

Have you heard anything I've said?

You said it's all circling the drain, the whole universe. Right?

That's right.

Had to end sometime.
Mara Pahrdi
The Order of Anoyia
#12 - 2014-11-19 18:40:07 UTC
Personally I cannot say anything negative about support times in EVE.

Everything was handled in a very timely manner and to my utter satisfaction. Only the launcher issues in late 2013 took longer until they were resolved.

Remove standings and insurance.
UnknownEnemyCombatant
#13 - 2014-11-19 19:36:31 UTC
dude dont you know your not allowed to talk about how ccp does their business.

INB4L
Josef Djugashvilis
#14 - 2014-11-19 19:50:03 UTC
On the rare occasions that I have made use of CCP support, they have been quick, helpful, and unfailingly polite.

This is not a signature.
Ralph King-Griffin
New Eden Tech Support
#15 - 2014-11-19 19:56:52 UTC
Likewise, they are one of the fastest responses from a customer support service I have ever had.

Murderers of Negotiable Motivations

=]|[=
Remiel Pollard
Aliastra
Gallente Federation
#16 - 2014-11-19 19:57:28 UTC
CCP's customer support system is the best I've yet to experience. The best, that is, compared to a wide variety of bad customer support systems. Not saying it's perfect, just that it's better than everything else. Kinda like how having no poop on your bedroom floor is better than having some poop.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104
DaReaper
Net 7
Cannon.Fodder
#17 - 2014-11-19 20:31:29 UTC
I made a few tickets over the years, I think the longest I waited was two weeks and that was for a reimbursement, so that really did not bother me, was a nice surprise to get my ship back though lol.

OMG Comet Mining idea!!! Comet Mining!

Eve For life.
Yang Aurilen
State War Academy
Caldari State
#18 - 2014-11-19 21:20:30 UTC
Just be glad CCP didn;t outsource their CS to some other country or something that have their monkeys give you canned responses like "restart your PC if your patch is broken" or "please type command prompt and type ipconfig blah to fix your socket close and turn on and off your modem" and other silly **** that is so basic it makes EVE players cry.

Post with your NPC alt main and not your main main alt!
Trey Kutoi
SergalJerk
Test Alliance Please Ignore
#19 - 2014-11-19 22:08:18 UTC
CCP's support tickets seem to get processed faster if they contain some humor, while making the purpose of the message clear.
Naomika Iwafumi
Perkone
Caldari State
#20 - 2014-11-20 06:07:48 UTC
In my years of on off eve, I had the chance to file a total 3 tickets. all of them got back to me within a day and the longest regarding reimbursement took 3 days to resolve. CCP has one of the better turnaround times to me, compared to many other games.

Of course if you stay civil and try to provide as much information as possible it helps clear the cases much more quickly.
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