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screwed by ccp?

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Ray Zyrus
Raytec Industries
#1 - 2014-10-08 07:15:14 UTC
So first of all im not claiming that ccp screwed me over maybe its a mistake or bug or whatever.

But yesterday I took advantage of a special offer that was advertised in the eve launcher. This special offer let me create a new account and buy 6 months of game time (180days) for 50€ instead of the usual price.

so i created the accound, payed the price via pay safe card and tried to log in to my new account in order to create a new char and get started.

However a window poped up which told me my game time had expired and i should add gametime to my account.

Naturaly i wrote a petition but in my experience those tend to take a very long time to get answered if they ever get answered.

I hope you guys can understand now how this topic came to life because it really feels like ive been ripped of.

Maybe you can help me with this issue or have any tips what steps can be taken from here. Every help is greatly appreciated.

have a great day

Ray Zyrus
Antihrist Pripravnik
Cultural Enrichment and Synergy of Diversity
Stain Neurodiverse Democracy
#2 - 2014-10-08 07:28:50 UTC
Ray Zyrus wrote:

I hope you guys can understand now how this topic came to life because it really feels like ive been ripped of.

Maybe you can help me with this issue or have any tips what steps can be taken from here. Every help is greatly appreciated.



From technical standpoint, there is nothing to suggest other than the good old "clear cache and try to log in again" (both launcher and game cache).

You can also check the account status if you log in to the account management page. If there are "0 days left" listed there, then no one except CCP can help.

Regarding anything else, players simply do not have tools to help you regarding billing issues other than suggesting to open a support ticket. Smile
Ray Zyrus
Raytec Industries
#3 - 2014-10-08 07:32:44 UTC
Antihrist Pripravnik wrote:
Ray Zyrus wrote:

I hope you guys can understand now how this topic came to life because it really feels like ive been ripped of.

Maybe you can help me with this issue or have any tips what steps can be taken from here. Every help is greatly appreciated.



From technical standpoint, there is nothing to suggest other than the good old "clear cache and try to log in again" (both launcher and game cache).

You can also check the account status if you log in to the account management page. If there are "0 days left" listed there, then no one except CCP can help.

Regarding anything else, players simply do not have tools to help you regarding billing issues other than suggesting to open a support ticket. Smile



in the account managment pasge under accounttype there isn anything written down. not how much days i have left or that its a paid account. this sucks because they sure were quick to take my money but when it comes to getting the product that i bought time seems to be of no concern.
Cherry Sulphate
ojingo
#4 - 2014-10-08 07:34:11 UTC
you sound like an idiot, ray.
Ray Zyrus
Raytec Industries
#5 - 2014-10-08 07:35:40 UTC
Cherry Sulphate wrote:
you sound like an idiot, ray.


well pardon me do you have any solution to safe me from my apearent idiocy?
Abrazzar
Vardaugas Family
#6 - 2014-10-08 08:01:43 UTC
Retrace your steps and compare them to the instructions given for the special offer and find out where you made a mistake. Just assume it was your fault because there isn't anything you could do anyway if it wasn't.

Sovereignty and Population

New Mining Mechanics
Nevyn Auscent
Broke Sauce
#7 - 2014-10-08 08:16:08 UTC
If it was a CCP error they will most likely credit you any lost time you weren't able to access the account, so don't scream too much.
If it was your error, CCP may even still credit you the lost time out of their good will.

Either way CCP answer thousands of petitions daily.
Ray Zyrus
Raytec Industries
#8 - 2014-10-08 08:19:26 UTC
Nevyn Auscent wrote:
If it was a CCP error they will most likely credit you any lost time you weren't able to access the account, so don't scream too much.
If it was your error, CCP may even still credit you the lost time out of their good will.

Either way CCP answer thousands of petitions daily.


im aware of that which is why i asking the forums calmly. i just hope that the support will answer rather sooner than later
Bradorski Federov
Sturdy Investments and Loans
#9 - 2014-10-08 08:26:17 UTC
If ccp did screw you, you would've been wined and dined first. They're classy like that.
Dilligafmofo
3WAYFOUNDATIONS
New Miner's Union
#10 - 2014-10-08 08:29:09 UTC
I bet it was that pesky CCP Falcon
La Rynx
School of Applied Knowledge
Caldari State
#11 - 2014-10-08 08:32:14 UTC  |  Edited by: La Rynx
Ray Zyrus wrote:
Maybe you can help me with this issue or have any tips what steps can be taken from here. Every help is greatly appreciated.


No, i can not help, however i had a very similar case, when i bought 6Plex.
No use to write in the forums, petition it to CCP.

After petitioning it took a while, until i finaly got an answer, my case was resolved and the PLEX could be redeemed by me.

Ray Zyrus wrote:
Nevyn Auscent wrote:
If it was a CCP error they will most likely credit you any lost time you weren't able to access the account, so don't scream too much.
If it was your error, CCP may even still credit you the lost time out of their good will.

Either way CCP answer thousands of petitions daily.


im aware of that which is why i asking the forums calmly. i just hope that the support will answer rather sooner than later



Well you need patience since there are lots of petions a day.

Atomic Virulent : "You can't spell DOUCHE. without CODE."
Ruskarn Andedare
Lion Investments
#12 - 2014-10-08 08:42:46 UTC
La Rynx wrote:
Ray Zyrus wrote:
Maybe you can help me with this issue or have any tips what steps can be taken from here. Every help is greatly appreciated.


No, i can not help, however i had a very similar case, when i bought 6Plex.
No use to write in the forums, petition it to CCP.

After petitioning it took a while, until i finaly got an answer, my case was resolved and the PLEX could be redeemed by me.

Ray Zyrus wrote:
Nevyn Auscent wrote:
If it was a CCP error they will most likely credit you any lost time you weren't able to access the account, so don't scream too much.
If it was your error, CCP may even still credit you the lost time out of their good will.

Either way CCP answer thousands of petitions daily.


im aware of that which is why i asking the forums calmly. i just hope that the support will answer rather sooner than later



Well you need patience since there are lots of petions a day.


But money ones tend to go quicker than most
CCP Falcon
#13 - 2014-10-08 08:46:45 UTC
Dilligafmofo wrote:
I bet it was that pesky CCP Falcon


[img]http://sinistremag.com/wp-content/uploads/2009/07/jigsaw-puppet.png[/img]

In all seriousness though, there's nothing we can do to assist you via the forums, and posting here won't speed up a ticket response.

Customer Support will investigate when your ticket reaches the front of the queue.

Locked.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

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