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Ive had enough of this crap! Cant log in, cant patch, cant repair!

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Mannington Skank
Capitalism Amuck
Omega Alliance
#1 - 2014-09-23 11:33:31 UTC  |  Edited by: Mannington Skank
ONCE AGAIN!

For like the millionth time! Literally everytime I bother to sign on to change skills (like carrier 5) I have to resinstall the game.

Who do you people have programming this crap for you? The same people who made the USA healthcare exchanges I think!!

Every single time you patch I cannot connect. I cannot repair. I have to uninstall and reinstall. And now I cannot even do that as your client download isnt working either!

Dealing with this constantly has resulted in me going from 3 accounts to just this one and guess what.... if I cannot connect b y the end of today to update my skill training you are going to loose this one too! I will simply have visa reverse the charges on my card for the year of gametime I paid for, and they will because I cannot even sign into your broken game!

I told you last time this was unacceptable and this time I intend to follow through. I will be closing down the Aggressive Recycling Alliance and giving away all my crap. Good bye ten years of dealing with a slowly declining New Eden and more and more incompetent CCP!!!!!

If you actually bother to give two craps about this issue (which I doubt strongly as it seems REAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAALLLLLLY widespread) then here are scereenshots of what I get whenever i try to connect.



http://s2.postimg.org/tv7u7qbft/image.jpg

http://s22.postimg.org/eomt5bzap/image.jpg
CCP Atropos
C C P
C C P Alliance
#2 - 2014-09-23 11:52:28 UTC
Can you get the logs from the EVE Launcher for me? The image lets me know what you're seeing, but hopefully the logs will say why you're seeing it.
Mannington Skank
Capitalism Amuck
Omega Alliance
#3 - 2014-09-23 21:14:52 UTC
ty for your time.

When I try to copy past the logs into the forum box it says I am not allowed to post html.
Its plain txt. wtffail?

hahaha, im sorry but the frustration in this is incredible.

http://pastebin.com/raw.php?i=6RFnUXeW
Mannington Skank
Capitalism Amuck
Omega Alliance
#4 - 2014-09-24 12:01:24 UTC
Sigh. Same problem today. It has been days since I could log in. My training is done and I cannot change it. :( And being a weak willed p*ssy I havent actually quit, reversed charges, or given away all my stuff yet. I dont know if i am more disappointed in myself or in the game product I am paying a nominal fee to NOT play.



Begging for assistance.

http://pastebin.com/GDsmmBTB

http://s21.postimg.org/r854k65s7/New_Bitmap_Image.jpg


Get same if I try from a totally different computer as well.

Pls advise.
Mobbel Ernaga
School of Applied Knowledge
Caldari State
#5 - 2014-09-24 15:31:49 UTC
OK, basically you have problems patching the game or better retreiving the patch itself? No connection issues or something like that once you have the current client version? At least the full version can be downloaded here if the launcher podkills the whole game and you have to download it from the bugged launcher again this may at least save some time:
http://community.eveonline.com/support/download/offline-installer/

Updates are not officilay distributed anymore as regular downloads, I remember back in the days before the most useless addition to EVE, the lanucher, was made the client offered a manual download if any errors were encountered.

btw have you tried starting the client directly through exefile, heard of people in the past that this got it magically to work and launcher problems were resolved while the update worked...never tried it myself.

Or something totally different, what about Steam? Maybe their updates will work in your case without messing things up totally? Not sure if the launcher is the same but that shouldn't matter since I'm 99% sure you can log in normally through exefile.exe somewhere deep down in your steamapps folder to Tranquility then.

Not sure if this suggestions help but it you didn't state about those.
CCP Atropos
C C P
C C P Alliance
#6 - 2014-09-25 10:20:31 UTC
The issue is this: HTTPError: HTTP Error 403: Forbidden
You're getting that error when attempting to access the data on the content delivery network. Can you access http://cdn1.eveonline.com/826156/RepairData_826156.dat from a web browser? (Note the file is 7GB in size and you can't use it by downloading it, so don't waste time downloading it all Blink)

Something is stopping you from accessing that file; do you have any particularly aggressive firewalls or antivirus that might be interfering with the connection attempt?
Mannington Skank
Capitalism Amuck
Omega Alliance
#7 - 2014-09-25 20:49:17 UTC
Ty. I do not think our proxy server (squid) or firewall (pfsense) is blocking but i will check logs right now
CCP Atropos
C C P
C C P Alliance
#8 - 2014-09-26 11:15:14 UTC
Mannington Skank wrote:
Ty. I do not think our proxy server (squid) or firewall (pfsense) is blocking but i will check logs right now

Any luck?
Mannington Skank
Capitalism Amuck
Omega Alliance
#9 - 2014-09-29 03:37:17 UTC
Make sure your firewall IPS/IDS is not blocking it. I got a false signature detection alert for: 87.237.39.166 with my Snort Running on PFSense which starting blocking CCPs servers. Re-running the launcher from the folder after I cleared the Snort block allowed the launcher to run normally.

TYVM Atropos. You should be given a raise. Your persistance has kept another customer paying and soon (after patch finishes) playing.

Im not sure what the launcher is doing to **** off snort, I literally play a dozen mmo and have never seen this happen before.
CCP Atropos
C C P
C C P Alliance
#10 - 2014-09-29 10:14:53 UTC
I'll look into Snort, and see if there's anything specific it might be doing. I'm glad we managed to resolve the issue.
Mannington Skank
Capitalism Amuck
Omega Alliance
#11 - 2014-09-30 08:34:58 UTC  |  Edited by: Mannington Skank
So now it downloads the patch. Stops installing it at 15% however.

:(

This game is NOT worth all this effort. Hey did everyone see Asherons Call is now just a one time 10 dollar fee? And get this, it actually installs, patches, and works correctly! Take note, CCP engineers.

Ima give this about 15 more mins of my time then I am uninstalling this train wreck.


So, in summary:

I have been trying to patch, Currently it keeps getting stuck on 15% or failing, Ive ran the repair tool for a hour now, It keeps patching in the repair tool but still failing to patch.

How is it possible to constantly have these kind of issues? What can I do to fix this pls?

http://puu.sh/bNWwb/a6bf463d93.png

http://pastebin.com/raw.php?i=GPqp7isN
CCP Atropos
C C P
C C P Alliance
#12 - 2014-09-30 10:30:16 UTC
The log shows you're getting a timeout. I don't know why though. I think it's happening when you're connecting to http://cdn1.eveonline.com/828310/RepairData_828310.dat.
Mannington Skank
Capitalism Amuck
Omega Alliance
#13 - 2014-10-01 07:53:03 UTC
I am now downloading the offline installer. Once again I will be uninstalling and reinstalling.

I absolutely thank you for your time effor and patience Atropos. You are probably the most helpful person I have delt with in my relationship with CCP since about 2005-2006. I wish there were more like you.

That said when my yearly chunk of paid time expire in Feburary I will not be renewing again. Im tired of dealing with issues like these repeatedly. But hey, at least this time it didnt nuke my OS like that time, amiright? lol

Hopefully in a few hours i can log in and set my idle for about a week now skill que.


Have a good day. If I cant reinstall Ill be back to whine some more.

another frustrated customer.
Demonfist
New Eden Capsuleer College
Higher Education
#14 - 2014-10-01 11:05:36 UTC
I feel your pain, bro. I've been getting intermittent but constant and frustrating black/blank screens after character selection that make the game unplayable. I'm down to two accounts with 5 characters training out of 13 with 15. And if it keeps up I'm soon going to be at 0 and 0. EVE isn't worth all the headaches. Stop adding new crap and fix the bloody game.

eBil Tycoon > we're more like megacapitalistic psychotic space cowboys with raging epeens and 3% real girls.
Mannington Skank
Capitalism Amuck
Omega Alliance
#15 - 2014-10-01 19:53:02 UTC
Uninstalled.
Had to download the offline installer because the regular one just never finishes. It just times out.

It installs. It verifies files. It extracts files. And it downloads a freaking patch and sits there on 15% for the last 6 hours or so.

really?
I mean omg, really? Why you hate me CCP? Havent I paid around a thousand US dollars to you guys at this point? Dont I at least get to sign on for having done that?
If you guys want me to quit you can just tell me. You dont have to go about this long way. I wish i hadnt paid for the full year. Id just let the month expire. But somehow, knowing im still paid on this, the last of my 3 accounts, until Feb, I just cant let it sit there trainign que empty. Even though at this point I feel that it would be completely warranted.

Atropos do you play privately? Want like 20 bill in assests, cap ships, office mods and whatnot? Because at this point I do not see me putting anymore effort into this. If you can sign onto my account just take the stuff because at this point I can not even friggin sign on to give it away.



Is there somewhere I can download the patch instead of having to use this broken god awful launcher? It is the last thing I am willing to try.
Mannington Skank
Capitalism Amuck
Omega Alliance
#16 - 2014-10-01 20:09:00 UTC
Id like to note that I downloaded the patch from a link posted here
https://www.dropbox.com/s/hqzuhv4im86i3xv/EVE_Online_830205-831179_win.patch


imported it using the broken ass cracker launcher and it works fine.

All this just so i can sign in and choose whatever the longest lvl 5 skill I still habe left and hope and pray I am able to sign in again when its over without it taking me an estimate 10-12 hours to engineer a solution.


Hats off to CCp atropos. Mean it.

For shame CCP project leads and who ever is in charge of testing and implementing the launcher. Have you guys ever though of maybe handling timeouts with something other than just sitting there? If I turned out this level of software Id loose my job.

Good day.
Espen Onzo
Mirage.
#17 - 2014-10-01 20:31:24 UTC
SOooo

having a exeption problem with the launcher when downloading the oceanus patch here is the paste bin
hope you can help out ccp

http://pastebin.com/4YYJK4hC
Mannington Skank
Capitalism Amuck
Omega Alliance
#18 - 2014-10-08 11:43:21 UTC
Ha, once again I try to log in to change skills and patch is stuck at 15%.

I give up. I quit.

What is CCP's current take on give away an account? Who wants this crap?
Mannington Skank
Capitalism Amuck
Omega Alliance
#19 - 2014-10-08 12:03:22 UTC
Between my constant login issue and the latest patch all I can honestly say is goodbye.

Here is my login info. Have it all.

https://forums.eveonline.com/default.aspx?g=posts&m=5098368#post5098368
Ledo Hashur
Imperial Shipment
Amarr Empire
#20 - 2014-10-28 17:35:22 UTC
FWIW, I have had this exact same issue on Windows 7 client.

My firewall is pfSense, with Squid3 transparent proxy.

What I have found is the only way I can download patches is if I tell Squid to exclude the IP address of the source PC on the network. Once I do that, the patches work like they should. FYI for anyone else using pfSense and Squid3, I've tried placing the Eve domains in the "do not cache this domain" boxes for the Proxy Server (Squid), but it doesn't work.

I haven't seen this behavior on any other game, and I play plenty.

I also did not run into this problem until Oceanus. Tho I'm not certain if the problem lies therein or not. I had some other changes to the firewall around that time, but don't recall the sequence of events/changes on my end.

CCP, if you are listening... you may wish to investigate. Was the patch system for Windows clients changed for Oceanus, or thereabouts? If not then maybe it is just a Squid issue. However, the Squid platform has not changed on pfSense (FreeBSD based) in awhile.

I have to say that from my perspective this has to be a temporary work-around for me. I can't just bypass the proxy filtering for any machine on the firewall that wants to play Eve.
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