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CCP! Eve Extended downtimes . Why do they can take longer than planed

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Garrus Ongrard
State Protectorate
Caldari State
#1 - 2014-09-30 13:50:39 UTC
Hey CCP

Garrus here with what may seem like a pointless question and well one that most likely have an obvious answer that when stated will have me kicking myself in the pants for not working it out myself but a quick question.

The latest update (Oceanus 1.0) was meant to take 120minutes but ended up taking at least (at the time of writing this post) an extra 38 minutes but i am curious as to why a major update like this can take longer to complete than expected.
If someone could talk me through the process that would be great. I am quite computer savvy but more in the hardware department than software and networking, and well being the Insomniac that I am and being that Tranquility was down i thought i would ask the question that had intrigued me for sometime if for no other reason than entertainment. - Please note this is not a criticism at all, in real life i work in theatre as a tech and at least in that industry time tables can often go out the window before we even start the day. This is just someone who had nothing better to do at the time asking a question when he should have been asleep.


On a side note, I just wanted to say well done and thank you for your handling of the recent attacks that have annoyed us all. I understand enough about DDoS attacks to know how hard they can be to deal with and you have done a good job behind the scenes. To the players who i have seen crying over split milk these sort of attacks are going to become more common in the feature not just with eve but all over the net. One of my countries ISPs was attacked a few weeks back and as a result a large percentage of the country had no internet access for days. If these sort off attacks bother you to the point you have to get angry with the people trying to fix the problem (may i suggest that you stick to computers that are A closed system



-- Regards

Samuel
Mixu Paatelainen
Eve Refinery
#2 - 2014-09-30 13:51:18 UTC
A plan is just a list of things that don't happen.
Mixu Paatelainen
Eve Refinery
#3 - 2014-09-30 13:52:46 UTC
Also Icelanders are well known for their big sausage fingers and "mañana mañana" attitude.
Garrus Ongrard
State Protectorate
Caldari State
#4 - 2014-09-30 13:53:39 UTC  |  Edited by: Garrus Ongrard
Mixu Paatelainen wrote:
A plan is just a list of things that don't happen.


Well isn't that the truth, I am working in a show this week that i am among other things the Technical Manager for. My personal day is timed down to the minute (and on an 18hour work day that can become very painful) given past experience i don't know why I really bothered :)
Bisness Pirates
Brave Newbies Inc.
Brave Collective
#5 - 2014-09-30 14:11:43 UTC
Wouldn't a better question be why this didn't happen to crius and hyperion?
Kousaka Otsu Shigure
#6 - 2014-09-30 14:13:55 UTC
Server is already up, logged in right now.

Archiver, Software Developer and Data Slave

Current Project Status: What can I make with these minerals?
CCP Explorer
C C P
C C P Alliance
#7 - 2014-09-30 14:13:58 UTC
Garrus Ongrard wrote:
Hey CCP

Garrus here with what may seem like a pointless question and well one that most likely have an obvious answer that when stated will have me kicking myself in the pants for not working it out myself but a quick question.

The latest update (Oceanus 1.0) was meant to take 120minutes but ended up taking at least (at the time of writing this post) an extra 38 minutes but i am curious as to why a major update like this can take longer to complete than expected.

If someone could talk me through the process that would be great. I am quite computer savvy but more in the hardware department than software and networking, and well being the Insomniac that I am and being that Tranquility was down i thought i would ask the question that had intrigued me for sometime if for no other reason than entertainment. - Please note this is not a criticism at all, in real life i work in theatre as a tech and at least in that industry time tables can often go out the window before we even start the day. This is just someone who had nothing better to do at the time asking a question when he should have been asleep.

On a side note, I just wanted to say well done and thank you for your handling of the recent attacks that have annoyed us all. I understand enough about DDoS attacks to know how hard they can be to deal with and you have done a good job behind the scenes. To the players who i have seen crying over split milk these sort of attacks are going to become more common in the feature not just with eve but all over the net. One of my countries ISPs was attacked a few weeks back and as a result a large percentage of the country had no internet access for days. If these sort off attacks bother you to the point you have to get angry with the people trying to fix the problem (may i suggest that you stick to computers that are A closed system

-- Regards

Samuel
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Garrus Ongrard
State Protectorate
Caldari State
#8 - 2014-09-30 14:18:35 UTC
CCP Explorer wrote:
Garrus Ongrard wrote:
Hey CCP

Garrus here with what may seem like a pointless question and well one that most likely have an obvious answer that when stated will have me kicking myself in the pants for not working it out myself but a quick question.

The latest update (Oceanus 1.0) was meant to take 120minutes but ended up taking at least (at the time of writing this post) an extra 38 minutes but i am curious as to why a major update like this can take longer to complete than expected.

If someone could talk me through the process that would be great. I am quite computer savvy but more in the hardware department than software and networking, and well being the Insomniac that I am and being that Tranquility was down i thought i would ask the question that had intrigued me for sometime if for no other reason than entertainment. - Please note this is not a criticism at all, in real life i work in theatre as a tech and at least in that industry time tables can often go out the window before we even start the day. This is just someone who had nothing better to do at the time asking a question when he should have been asleep.

On a side note, I just wanted to say well done and thank you for your handling of the recent attacks that have annoyed us all. I understand enough about DDoS attacks to know how hard they can be to deal with and you have done a good job behind the scenes. To the players who i have seen crying over split milk these sort of attacks are going to become more common in the feature not just with eve but all over the net. One of my countries ISPs was attacked a few weeks back and as a result a large percentage of the country had no internet access for days. If these sort off attacks bother you to the point you have to get angry with the people trying to fix the problem (may i suggest that you stick to computers that are A closed system

-- Regards

Samuel
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.



Thanks for that.

Again it wasn't a complaint, downtimes are always getting shorter I can cope with the occasional one that is a bit longer than expected.


Keep up the good work.


PS. the new improvements namely cloak are awesome, well worth the wait
San Ghasha
#9 - 2014-09-30 14:22:02 UTC
Everyone took a break to ride ponies, of course. Get with the program and off your train track, OP.

لسلام عليكم
Garrus Ongrard
State Protectorate
Caldari State
#10 - 2014-09-30 14:24:03 UTC
San Ghasha wrote:
Everyone took a break to ride ponies, of course. Get with the program and off your train track, OP.



Awwww but autistic nutjob that i am, i like train tracks it means i know where im going :P
S'Way
State War Academy
Caldari State
#11 - 2014-09-30 14:27:11 UTC
CCP Explorer wrote:
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.

Just curious but does legacy code often cause issues with making updates and game changes (if it does at all) ?

Would be nice one day to see a dev blog about the process of updating code from years ago.
CCP Tuxford
C C P
C C P Alliance
#12 - 2014-09-30 14:35:40 UTC
S'Way wrote:
CCP Explorer wrote:
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.

Just curious but does legacy code often cause issues with making updates and game changes (if it does at all) ?

Would be nice one day to see a dev blog about the process of updating code from years ago.


Not actually a bad idea. There are a lot of technical people playing eve so there might be a some interest in a blog like that.

https://gate.eveonline.com/Profile/CCP%20Tuxford/StatusUpdates
Phugoid
Absolute Order XL
Absolute Honor
#13 - 2014-09-30 14:48:55 UTC
Not all hamsters are created equally?

Flugzeugführer
Ralph King-Griffin
New Eden Tech Support
#14 - 2014-09-30 14:53:32 UTC
CCP Tuxford wrote:
S'Way wrote:
CCP Explorer wrote:
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.

Just curious but does legacy code often cause issues with making updates and game changes (if it does at all) ?

Would be nice one day to see a dev blog about the process of updating code from years ago.


Not actually a bad idea. There are a lot of technical people playing eve so there might be a some interest in a blog like that.

Also a lot of enthusiastic idiots (like myself) that would get a kick out of itBig smile

Murderers of Negotiable Motivations

=]|[=
Garrus Ongrard
State Protectorate
Caldari State
#15 - 2014-09-30 15:00:29 UTC
Ralph King-Griffin wrote:
CCP Tuxford wrote:
S'Way wrote:
CCP Explorer wrote:
A part of the deployment were migration scripts, which were a part of the first phase of the module tiercide (see http://community.eveonline.com/news/dev-blogs/rebalancing-eve-one-module-at-a-time/) and our estimates for the runtime on TQ were off. We always aim to improve so we do an internal post-deployment analysis that feeds into future migrations of similar nature.

Just curious but does legacy code often cause issues with making updates and game changes (if it does at all) ?

Would be nice one day to see a dev blog about the process of updating code from years ago.


Not actually a bad idea. There are a lot of technical people playing eve so there might be a some interest in a blog like that.

Also a lot of enthusiastic idiots (like myself) that would get a kick out of itBig smile



Yes same here (both technical and idot all in one :)


I would love a form like that but as i dont check the forms often. Someone mail me if they do it
Ginger Barbarella
#16 - 2014-09-30 15:24:58 UTC
Why? Because everyone knows that CCP has refused to install Service Pack 1 on the XP box running Eve in London. Because, ya know, once that's installed al software MAGICALLY installs perfectly and databases sync and new data gets applied within moments of the installation start.

C'mon... it ain't rocket science, OP.

/posting in a software development/roll-out thread with people who know nothing about software development and/or software roll-out.

"Blow it all on Quafe and strippers." --- Sorlac
Garrus Ongrard
State Protectorate
Caldari State
#17 - 2014-09-30 15:27:18 UTC
Ginger Barbarella wrote:
Why? Because everyone knows that CCP has refused to install Service Pack 1 on the XP box running Eve in London. Because, ya know, once that's installed al software MAGICALLY installs perfectly and databases sync and new data gets applied within moments of the installation start.

C'mon... it ain't rocket science, OP.

/posting in a software development/roll-out thread with people who know nothing about software development and/or software roll-out.



Just to clarify when i started this form it wasn't to moke them or tell them how to do there job, the point of the form was just to ask how is it done at the moment
Bagatur I
Caldari Provisions
Caldari State
#18 - 2014-09-30 16:06:12 UTC
2 words - **** happens!
And you are not computer savvy at all if you dont know that.
Garrus Ongrard
State Protectorate
Caldari State
#19 - 2014-09-30 16:12:59 UTC
Bagatur I wrote:
2 words - **** happens!
And you are not computer savvy at all if you dont know that.



Oh belive me i know Sh*t Happens. Im just curious from a technical point of view as to the process of implementing a major patch. Is that really a bad thing ?
Leoric Firesword
Imperial Shipment
Amarr Empire
#20 - 2014-09-30 16:13:09 UTC
if it's like at most companies, they roll their updates out with the butt holes puckered the whole time...and every once in a while everything goes ok and the can relax for a second or two.

this time things took longer (db update scripts) so their butts got to do extra puckering
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