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Forum Policy on player Feedback

First post
Author
Claud Tiberius
#1 - 2014-09-29 07:25:17 UTC
Is it ok to post feedback on EVE (the game) and where is it ok to post feedback?

I ask because I recently read this page in F&ID that was discussing the coming nerf to LM in the next expansion. True, it wasn't an idea/feature thread. But maybe the page belongs to Test Server Feedback? In that case I think it would be appropriate, however this wouldn't be the case for all game related feedback because not all feedback on the game is going to be about future expansions. Sometimes feedback is about current issues.

Another reason why I ask is because the page was closed; Apparently the forum members were violating rule #31 of the forum. Fair enough. But why close the thread and shut down the discussion because of 1 or 2 posts? I only saw one persons name mentioned and its the name used in the Forum. Not real life. Makes me wonder if saying: "The people at CCP..." is ok. Why not have the ISD members clean/edit the posts and give out a warning? It is not reasonable to close the thread on such petty reasons.


Once upon a time the Golem had a Raven hull and it looked good. Then it transformed into a plataduck. The end.

Derrick Miles
Death Rabbit Ky Oneida
#2 - 2014-09-29 07:44:26 UTC
You can start up another thread providing feedback on the light missile concern. However, you'd better have some solid suggestions or content other than just complaining or it's only going to get locked for ranting.
Destination SkillQueue
Doomheim
#3 - 2014-09-29 08:35:35 UTC  |  Edited by: Destination SkillQueue
F&I section is for you to propose new ideas and discuss them with other players. It is not there for feedback on announced changes. That feedback belongs to a specific feedback thread. Usually the one announcing the change in the first place. In this case the inteceptor tweaks thread, since there is no thread specific for the missile changes. The simple reason for that is to consolidate the feedback to a location easily accecable for the devs doing the changes and to prevent the numerous copy/spam threads on the same issue clogging up the forums.

The thread in question that was locked had no content, no feature and no ideas being proposed. It was a person venting with no constructive feedback. It's fine, if of low value in the proper feedback thread. It adds volume to the constructive negative feedback put forward by better posters. It however does not warrant its own thread in any way and was destined for a lock just as this thread is for discussing moderation. If you seriously want to discuss moderation, contact the community team don't post on the forum. The reasons given for the lock by the moderator might not contain every wrong thing with the thread, since any of the violations is a reason enough for the lock.
ISD Atomic Dove
ISD Community Communications Liaisons
ISD Alliance
#4 - 2014-09-29 09:02:27 UTC
Player feedback is welcomed and encouraged, but if you want to pointlessly flame over a change the thread will be locked.

If you're using a thread to complain or vent generally it breeds an unhappy or unhelpful atmosphere and it all goes downhill.
We'd like to avoid that Smile

ISD Atomic Dove

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

Vyl Vit
#5 - 2014-09-29 09:29:04 UTC
What if we want to be unhappy? What if what we see and are discussing MAKES us unhappy?
What if the point of the thread IS our unhappiness? That's the point of not having arbitrary judges.

Paradise is like where you are right now, only much, much better.

ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#6 - 2014-09-29 12:54:14 UTC
I have removed some rule breaking posts.

The Rules:
12. Discussion of forum moderation is prohibited.

The discussion of EVE Online forum moderation actions generally leads to flaming, trolling and baiting of our ISD CCL moderators. As such, this type of discussion is strictly prohibited under the forum rules. If you have questions regarding the actions of a moderator, please file a support ticket under the Community & Forums Category.

ISD Ezwal Community Communication Liaisons (CCLs)

Pro TIps
Doomheim
#7 - 2014-09-29 15:39:16 UTC
As a new player, I often see threads closed for being duplicates etc. and I imagine these are topics that frequent the forum. However, I often don't know about those topics, haven't seen that discussion, and would benefit from reading it.

It is understandable that ISD locks some of these repetitive threads, but it also hurts me, as a new player, because there are topics I can't bring up, and the search mechanism on this forum software is ... limited.

I would like the ISD to link one or more of those old threads where they feel a topic has been hashed out in detail, if they are going to lock new ones. That way, at least I (and the original poster, and others) know where to look if we were interested in that topic.


These forums are not newbie-friendly. Doing the above would make it a bit better.
Solecist Project
#8 - 2014-09-29 15:40:10 UTC
You're not a new player.

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia

Paranoid Loyd
#9 - 2014-09-29 15:47:55 UTC  |  Edited by: Paranoid Loyd
Two posts by two ISDs in a thread discussing moderation and it is not locked. Roll

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!

ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#10 - 2014-09-29 16:58:20 UTC
Here's how feedback works:

  1. The purpose of feedback is to... well... provide feedback. In other words, it needs to be read by people who can act upon the feedback. If it is in the wrong section, it gets moved. If there's already a dedicated "announcement and feedback" thread, it will get locked and you will get directed to post there instead. The devs read that thread, and really shouldn't have to sift through pages and pages of threads on other topics to get comments on the work they're doing.
  2. If the feedback is not constructive, it may get deleted or otherwise ignored. There's an ocean of difference between "OMG are u serios halving my damage FIX IT u bums or i quit" and "This change is terrible; halving the damage is an overnerf and means that modules X and Y will be better in almost all circumstances, effectively obsoleting the one you're nerfing. Please reconsider." They're both negative feedback, but one is definitely getting deleted since it contains a personal attack and ranting.
  3. The thread will only be locked if the OP is so rule-breaking that it get deleted if it were later in the thread, or if the thread has reached a point where even if it were cleaned, the only foreseeable content will be non-constructive. Other than that, threads are simply cleaned of rule-breaking stuff. As always, if you believe a thread has been misjudged, fire off a support ticket to get the higher-ups to look into it.
  4. When we lock a thread for being a duplicate, we will usually specify what the thread that should be referenced instead is. If we don't, it's probably because it's a very easy to find topic, like this one.


Hope that clears up some stuff.

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.

ShahFluffers
Ice Fire Warriors
#11 - 2014-09-29 17:06:47 UTC  |  Edited by: ShahFluffers
Pro TIps wrote:
As a new player, I often see threads closed for being duplicates etc. and I imagine these are topics that frequent the forum. However, I often don't know about those topics, haven't seen that discussion, and would benefit from reading it.

It is understandable that ISD locks some of these repetitive threads, but it also hurts me, as a new player, because there are topics I can't bring up, and the search mechanism on this forum software is ... limited.

I would like the ISD to link one or more of those old threads where they feel a topic has been hashed out in detail, if they are going to lock new ones. That way, at least I (and the original poster, and others) know where to look if we were interested in that topic.


These forums are not newbie-friendly. Doing the above would make it a bit better.

http://www.eve-search.com/

It's a 3rd party website run by a rather famous EVE player. Much better at getting the forum results you desire. Just take the time to try out multiple keywords so you get the best array of results.

Also... Google is your friend.
DaReaper
Net 7
Cannon.Fodder
#12 - 2014-09-29 21:01:42 UTC
ISD already said, but as a 10 year vet i'll toss in my two cents:

You can start a topic and give feedback on anything, the issue is, 9 times out of 10 there is already a topic about said feed back. Especially if its a release or dev blog specific change. That feedback needs to go in the correct feedback thread. Making a second topic for feedback will result in it being locked.

2) use the little search option on the top to make sure no one else has the same thread you do. Most posters get tired of seeing threads about certain topics over and over, and they tend to get locked.

3) provide feed back, do not rant. Good feedback:

CCP, I disagree with your recent idea to remove fuel blocks and go back to the old system In the old system it would take me an exceptional long period of time to fuel a pos, and the system for checking fuel leves is not very easy to navigate. Other reasons this idea is not a good one for game play is.... Also when I tried it on the test server I ran into these issues, I think you may want to change these to this.

Bad feed back:

WTF CCP! Why are you messing up my game! are you now fully controlled by goons?!?1 Do you have any ******* idea what you idiots are doing anymore?!?1 **** you ccp!


Most people think ranting is feed back, its not. And above all, make sure you have a point, and its constructive to a debate, otherwise it will get locked for not being constructive.

OMG Comet Mining idea!!! Comet Mining!

Eve For life.

Tau Cabalander
Retirement Retreat
Working Stiffs
#13 - 2014-09-30 07:03:16 UTC  |  Edited by: Tau Cabalander
Constructive Feedback:
1. State your opinion.
2. Support your claims with reproducible evidence, screenshots, formulas, logical arguments, etc.
3. Suggest alternatives.
4. Support your alternatives with logical explanations, as well as point out any drawbacks you can think of.
5. Be polite.
6. A well written post is more likely to be read, discussed, responded to, and acted upon, than a rant.

Posts for feedback often have "feedback" in the title, or begin with a dev post soliciting feedback.

Example:

* Dev blog comments, often lead to threads in the Features & Ideas Discussion forum.

* Major releases usually have two threads in EVE Information Portal forum. Example: Hyperion Issues and Hyperion Feedback.

* The CSM Assembly Hall forum can be another place to bring-up major proposals that may need to be supported to be accepted.

I think to date I've had two features I championed implemented (one cosmetic suggestion was later reversed), not including many dev blog improvement suggestions (I like to consider CCP Punkturis and CCP Masterplan my finest dev blog pupils, though they have both far exceeded anything I could have thought of, and have been spreading the gospel to others at CCP).

Example of good feedback:
[Hyperion Feedback Thread] Mass-Based Spawn Distance After WH Jumps
Sollis Vynneve
Destructive Silence
#14 - 2014-09-30 09:44:39 UTC  |  Edited by: Sollis Vynneve
ISD Atomic Dove wrote:
Player feedback is welcomed and encouraged, but if you want to pointlessly flame over a change the thread will be locked.

If you're using a thread to complain or vent generally it breeds an unhappy or unhelpful atmosphere and it all goes downhill.
We'd like to avoid that Smile



But what if my idea was for ccp not to make the changes in the first place, it is called features and ideas after all
Sollis Vynneve
Destructive Silence
#15 - 2014-09-30 11:40:39 UTC
Tau Cabalander wrote:
Constructive Feedback:
1. State your opinion.
2. Support your claims with reproducible evidence, screenshots, formulas, logical arguments, etc.
3. Suggest alternatives.
4. Support your alternatives with logical explanations, as well as point out any drawbacks you can think of.
5. Be polite.
6. A well written post is more likely to be read, discussed, responded to, and acted upon, than a rant.

Posts for feedback often have "feedback" in the title, or begin with a dev post soliciting feedback.

Example:

* Dev blog comments, often lead to threads in the Features & Ideas Discussion forum.

* Major releases usually have two threads in EVE Information Portal forum. Example: Hyperion Issues and Hyperion Feedback.

* The CSM Assembly Hall forum can be another place to bring-up major proposals that may need to be supported to be accepted.

I think to date I've had two features I championed implemented (one cosmetic suggestion was later reversed), not including many dev blog improvement suggestions (I like to consider CCP Punkturis and CCP Masterplan my finest dev blog pupils, though they have both far exceeded anything I could have thought of, and have been spreading the gospel to others at CCP).

Example of good feedback:
[Hyperion Feedback Thread] Mass-Based Spawn Distance After WH Jumps



Ok so ccp are nerfing light missiles because they believe back in retribution they buffed them 2 much.

Here's the buff, ...

Light missile changes: ◦ Explosion velocity reduced from 50 to 40 ◦
Damage has been increased by 10% (rounded to the closest digit) ◦
Light missile launcher fitting requirements have been reduced by 2 powergrid and 4 CPU

A 10% increase in damage in retribution, so with the pending 6.66% reduction in ROF in Oceanus for light
missile launchers wouldn't this put light missile launchers in a worse position then pre-retribution.

suggestion don't nerf ROF.
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#16 - 2014-09-30 13:43:11 UTC
Sollis Vynneve wrote:

Ok so ccp are nerfing light missiles because they believe back in retribution they buffed them 2 much.

Here's the buff, ...

Light missile changes: ◦ Explosion velocity reduced from 50 to 40 ◦
Damage has been increased by 10% (rounded to the closest digit) ◦
Light missile launcher fitting requirements have been reduced by 2 powergrid and 4 CPU

A 10% increase in damage in retribution, so with the pending 6.66% reduction in ROF in Oceanus for light
missile launchers wouldn't this put light missile launchers in a worse position then pre-retribution.

suggestion don't nerf ROF.

Post it in the right thread and you've nailed the way to provide good feedback.

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.

Ewron Black
#17 - 2014-09-30 14:36:15 UTC  |  Edited by: Ewron Black
I wish to make a statement since CCP decided to make a unilateral judgement against me and more than a few have also decided to share that judgement. I have a point maybe I cannot cite every possible number and figure but the fact remains they continue to nerf missiles over almost all other weapon systems. But my issue for that topic was they chose to close it citing abuse I don't see it that way I feel strongly that they do infact need to work on other aspect of the game instead of continuing to beat the dead horse that is the missiles. I feel this way because when I aquired this pilot (through legit means via the character bazaar following all rules related to character sells) he was a t3 heavy missile tengu pilot. Since then I trained him further into missiles because I like how they work. Then all of a sudden they nerfed heavy missiles. Ok so that means I had to go back to the drawing board and train Heavy assault missiles. And since I wanted to pvp light missiles and rockets. Well now light missiles are being nerfed and thank god I trained into gunnery because otherwise I would be a pvp pilot with no viable weapon systems to fall back on. I do also feel the point needed to be made within the particular section of the forum because its not just an idea that needs addressing going forward into the future it is also an idea that has been abused in the past in my opinion by ccp. Today I hope all the pilots who enjoy their missiles will come forward and support the idea that they should work to balance the game and not just one weapon system into oblivion. Also since I think I wandered off topic if they wanted to cite a rule against a rant to close it fine but they didn't. They specifically cited abuse.

***I also wish to point out that the topic in question generated not hate but an actually honest to goodness conversation related to the missiles. And that even if its starting point could be claimed as less than optimal its growth and life became something constructive until that is its untimely end.
Vyl Vit
#18 - 2014-09-30 20:09:08 UTC  |  Edited by: Vyl Vit
"You" can make any rule you want. Just because it's a rule "you" made up, doesn't justify it in terms of logic, proportion, justice or fairness. It's just a rule you made up. You may think you are fair, and just, logical and proportionate in your thinking, but you may be deluding yourself. That's why we dropped rule by committee, party and monarch. The broader input of the population may be slow, but it tends to be more balanced.

If you're in a rush, then you really don't belong in an environment like the internet.
You should obtain a little fiefdom and rule it.

I see a lot of "right" and "wrong" being said. But, in this context, it's neither. It's what "you" accept, and what "you" do not accept. Your acceptance or rejection doesn't make it right or wrong. Furthermore, by accepting or rejecting you don't magically become right or wrong, or even able to determine the difference between the two.

It's not "right." It's what you allow. It's not "wrong." It's what you won't allow.

These are not minor points. This goes to the heart of the matter.
In other words, it seems we're dealing with some folks that don't know the difference between the two.

Paradise is like where you are right now, only much, much better.

Serene Repose
#19 - 2014-10-03 00:23:16 UTC
bovine scatology

We must accommodate the idiocracy.

Gargep Farrow
Center for Advanced Studies
Gallente Federation
#20 - 2014-10-03 02:09:53 UTC
+1 to the ISD's for taking the time to explain a bit about what they are looking for.
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