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Issues, Workarounds & Localization

 
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EVE Launcher not working - endless "downloading EVE Launcher update"

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Solanus Omaristos
The Antonine Kings
#1 - 2014-09-25 17:09:01 UTC
I tried to login to EVE online about 10 minutes ago, but I received a "Downloading EVE Launcher update" on top of the update bar, which is greyed out and not moving at all. The play button is also greyed out.

How do i fix this?
Ellen Hestia
Ellen Hestia Corp
#2 - 2014-09-25 17:25:47 UTC
Also having this issue. Ugh Stuck on Downloading EVE Launcher update
On Intel Imac Mavericks.

PS: Why patch on a thursday?
Solanus Omaristos
The Antonine Kings
#3 - 2014-09-25 17:28:30 UTC
I dunno :/ the exefile.exe in the bin is good as a workaround, but I would still appreciate the launcher working
Hicksimus
Torgue
#4 - 2014-09-25 21:09:02 UTC
So it's not just me then. Off I go to Archeage!

Recruitment Officer: What type of a pilot are you? Me: I've been described as a Ray Charles with Parkinsons and a drinking problem.
Ellen Hestia
Ellen Hestia Corp
#5 - 2014-09-26 07:52:21 UTC
Doesnt work this morning. Going to trying deleting eve app and downloading it again.
CCP Atropos
C C P
C C P Alliance
#6 - 2014-09-26 10:16:28 UTC
Solanus Omaristos wrote:
I tried to login to EVE online about 10 minutes ago, but I received a "Downloading EVE Launcher update" on top of the update bar, which is greyed out and not moving at all. The play button is also greyed out.

How do i fix this?

Can you get me the logs?
Ellen Hestia
Ellen Hestia Corp
#7 - 2014-09-27 07:49:55 UTC
Ellen Hestia wrote:
Doesnt work this morning. Going to trying deleting eve app and downloading it again.

It worked.
Retrax
The Forge Association of Science and Industry
#8 - 2014-09-27 10:29:38 UTC  |  Edited by: Retrax
Had this same problem. Tried deleting eve.exe, and it worked since It's been renamed and moved to another folder (?!?)

EVE/debug.log
Hunter Ace
Fuctifino
#9 - 2014-09-27 14:08:45 UTC
I am also having this issue. Tried to log in and the launcher began to download an update. This goes as normal and then the launcher installs the update but as soon as the progress bar completes, it begins to download again and when that progress bar ends I get the message:

"FAILED TO DOWNLOAD UPDATE FOR EVE ONLINE LAUNCHER"

I logged in successfully via the EVE Online application file in the resources folder of my EVE app.

I'm on a Mac running 10.9.4
Solanus Omaristos
The Antonine Kings
#10 - 2014-09-27 20:24:53 UTC
It works now. Waited half an hour, yesterday and afterwards it worked!
Hunter Ace
Fuctifino
#11 - 2014-09-27 20:35:45 UTC
still not working here
Moneta Curran
Federal Defense Union
Gallente Federation
#12 - 2014-09-28 18:06:48 UTC
Same issue here (I suppose).

Here's a trace I got when trying to run eve.exe

http://pastebin.com/ZMUSEDVn
CCP Atropos
C C P
C C P Alliance
#13 - 2014-09-29 11:10:52 UTC
Hunter Ace wrote:
I am also having this issue. Tried to log in and the launcher began to download an update. This goes as normal and then the launcher installs the update but as soon as the progress bar completes, it begins to download again and when that progress bar ends I get the message:

"FAILED TO DOWNLOAD UPDATE FOR EVE ONLINE LAUNCHER"

I logged in successfully via the EVE Online application file in the resources folder of my EVE app.

I'm on a Mac running 10.9.4

Could you get me the logfiles? They're in the EVE Online.app, under Contents/Resources/cache
CCP Atropos
C C P
C C P Alliance
#14 - 2014-09-29 13:36:19 UTC
Moneta Curran wrote:
Same issue here (I suppose).

Here's a trace I got when trying to run eve.exe

http://pastebin.com/ZMUSEDVn


Your problem is different. Can you attempt to reinstall the EVE Launcher from this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
Hunter Ace
Fuctifino
#15 - 2014-09-29 20:53:16 UTC
CCP Atropos wrote:
Hunter Ace wrote:
I am also having this issue. Tried to log in and the launcher began to download an update. This goes as normal and then the launcher installs the update but as soon as the progress bar completes, it begins to download again and when that progress bar ends I get the message:

"FAILED TO DOWNLOAD UPDATE FOR EVE ONLINE LAUNCHER"

I logged in successfully via the EVE Online application file in the resources folder of my EVE app.

I'm on a Mac running 10.9.4

Could you get me the logfiles? They're in the EVE Online.app, under Contents/Resources/cache



Yeah, well….I'm having significantly worse issues now. Over the weekend I figured I'd just uninstall and reinstall the EvE client and now I can't even open EvE at all. Currently working on my 5th reinstall attempt with the previous 4 attempts ending with the error message "the application, EvE Online appears to be broken please move to trash" (or something like that.) On the 5th attempt, the EvE icon would just bounce on the dock for a minute and then fail to open with no error messages at all…kinda frustrated right now….
Hunter Ace
Fuctifino
#16 - 2014-09-29 21:23:15 UTC
Well, 5th time was apparently the charm as I was able to successfully log in buuuuuuuut……I had to go into and open the app directly as the launcher is still not working.
CCP Atropos
C C P
C C P Alliance
#17 - 2014-09-30 10:34:53 UTC
If you get the message "EVE Online appears to be damaged and can't be opened. You should move it to the Trash" it's because of OSX Gatekeeper. See Apple's knowledge base article lists this as one of the errors it throws. If you lower Gatekeepers settings as per this forum post, you should be able to install it.