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Connection Issues - 21/09/2014

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CCP Falcon
#1 - 2014-09-21 17:01:29 UTC  |  Edited by: CCP Falcon
Hey guys,

We're currently experiencing network issues which has caused a number of disconnects from Tranquility.

Our operations team are working on resolving these issues, and we hope to have normal service restored soon.

Apologies for any inconvenience this may cause.



UPDATES:

17:20 UTC - TRANQUILITY IS NOW ONLINE AGAIN AND ACCEPTING CONNECTIONS.


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Ki Huren
The Dark Squires
#2 - 2014-09-21 17:02:56 UTC
Thanks for the update
Solecist Project
#3 - 2014-09-21 17:03:41 UTC
Thank you and sorry for hurting the feelings of the game,
I will not do it again. :(

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Dreistein
T.R.I.A.D
Ushra'Khan
#4 - 2014-09-21 17:05:15 UTC
Quote:
OFFLINE MODE
You are seeing this because no connection could be made to the content server or something went wrong while loading the online content.


Whoaaaaa we got some online content ?
Caviar Liberta
The Scope
Gallente Federation
#5 - 2014-09-21 17:05:53 UTC
CCP Falcon wrote:
Hey guys,

We're currently experiencing network issues which has caused a number of disconnects from Tranquility.

Our operations team are working on resolving these issues, and we hope to have normal service restored soon.

Apologies for any inconvenience this may cause.



UPDATES:




Thanks for the Update.

I always go here first when I get dropped from the server.

Thanks Chribba
Kedar Lwmys
Aliastra
Gallente Federation
#6 - 2014-09-21 17:07:08 UTC
Ah good, I was afraid something was wrong at my end. Client acting very strange, and/or not connecting/responding.
Chribba
Otherworld Enterprises
Otherworld Empire
#7 - 2014-09-21 17:11:34 UTC
Caviar Liberta wrote:
CCP Falcon wrote:
Hey guys,

We're currently experiencing network issues which has caused a number of disconnects from Tranquility.

Our operations team are working on resolving these issues, and we hope to have normal service restored soon.

Apologies for any inconvenience this may cause.



UPDATES:




Thanks for the Update.

I always go here first when I get dropped from the server.

Thanks Chribba

/bows/ Big smile And I thank you (and others for going there to check since I can usually also confirm something is wrong when the visitor numbers go from 10-20 to hundreds, you can use that too in the bottom left corner)

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
Sine Wave
Republic University
Minmatar Republic
#8 - 2014-09-21 17:12:16 UTC
ccp falcon its all good thanks for the updates
Mia Chick
Perkone
Caldari State
#9 - 2014-09-21 17:12:36 UTC
g00fball
Ministry of War
Amarr Empire
#10 - 2014-09-21 17:14:30 UTC
CCP Falcon wrote:
Hey guys,

We're currently experiencing network issues which has caused a number of disconnects from Tranquility.

Our operations team are working on resolving these issues, and we hope to have normal service restored soon.

Apologies for any inconvenience this may cause.



UPDATES:





yes we all know by now that your network is garbage. it's nothing particular new as it happens daily Roll
Stubnitz
Republic Military School
Minmatar Republic
#11 - 2014-09-21 17:14:58 UTC  |  Edited by: Stubnitz
Thanks for info:)

Still sucks... reconnected ...in medical clone...ship and plants lostPirate
Woods Ultama
Caldari Provisions
Caldari State
#12 - 2014-09-21 17:17:27 UTC
As we pay for game time here what is CCP going to do to reimburse their customers for the inability to play the game? What is the current policy?
MIRMIDON
V0y4g3rs
#13 - 2014-09-21 17:20:43 UTC
I lost ship and clone also.Asked for reimburse.

Are there going to be reimbursements?
Solecist Project
#14 - 2014-09-21 17:22:28 UTC
MIRMIDON wrote:
I lost ship and clone also.Asked for reimburse.

Are there going to be reimbursements?
Most likely,
as there was a looooot of people affected.

Might take a while though.

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
CCP Falcon
#15 - 2014-09-21 17:22:50 UTC
MIRMIDON wrote:
I lost ship and clone also.Asked for reimburse.

Are there going to be reimbursements?


This is a customer support decision, so I'll have to defer to them for this one.

You'll get a response to your ticket either way which will answer your question.

Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Anslo
Scope Works
#16 - 2014-09-21 17:23:35 UTC
Woods Ultama wrote:
As we pay for game time here what is CCP going to do to reimburse their customers for the inability to play the game? What is the current policy?

To ban whiney **** stirring scrubs like you.

[center]-_For the Proveldtariat_/-[/center]
Dreistein
T.R.I.A.D
Ushra'Khan
#17 - 2014-09-21 17:23:45 UTC
Thanx for speedy restart Falcon
I'll buy you a beer @ next fanfest
Random Nardieu
The Scope
Gallente Federation
#18 - 2014-09-21 17:24:53 UTC
Woods Ultama wrote:
As we pay for game time here what is CCP going to do to reimburse their customers for the inability to play the game? What is the current policy?


I hope this is a joke, right? Otherwise you are pathetic...
God Arthie
Lowlife.
Snuffed Out
#19 - 2014-09-21 17:25:36 UTC
Woods Ultama wrote:
As we pay for game time here what is CCP going to do to reimburse their customers for the inability to play the game? What is the current policy?


CCP Falcon wrote:

...
Apologies for any inconvenience this may cause.
...


Unless you are in some CCP loving corp (where they have their alts) you will only get "sorry for the inconvenience".
MIRMIDON
V0y4g3rs
#20 - 2014-09-21 17:26:07 UTC
CCP Falcon wrote:
MIRMIDON wrote:
I lost ship and clone also.Asked for reimburse.

Are there going to be reimbursements?


This is a customer support decision, so I'll have to defer to them for this one.

You'll get a response to your ticket either way which will answer your question.

Smile



Thank you.
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