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13:15 UK time - Crash and burn

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Deck Cadelanne
CAStabouts
#21 - 2014-09-15 15:13:28 UTC
If I was a senior management type at CCP, I imagine I would be on the phone to my hosting provider and we would be discussing SLA's, penalties and a growing probability of me taking my business elsewhere...

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
Adrie Atticus
Caldari Provisions
Caldari State
#22 - 2014-09-15 16:42:37 UTC
Deck Cadelanne wrote:
If I was a senior management type at CCP, I imagine I would be on the phone to my hosting provider and we would be discussing SLA's, penalties and a growing probability of me taking my business elsewhere...


What if, I dunno, the issue is a few layers deeper? Internet isn't a straight tube, simple tracert at different times of the day shows that there can be 30 jumps easily to reach CCP's servers and this route can change in thousands of ways to avoid congested bits of network but there are also choke points which cannot be always avoided, usually between 2 networks at any level of service. If one chokes out operator A <-> B link, they will try to first go around it via provider C, D or E. Divertiong traffic to other routes which are already in use can cause choke points becoming overwhelmed with legit traffic and it wouldn't take long to knock them out as well in a coordinated attack. Usually providers manage to filter out malicious traffic in 10-30 minutes, but those are minutes which can cause disruptions towards a single data center which can hold from dozens to thousands of services affecting all of them.

TL;DR: internet is complicated and it cannot be fixed with a spanner or yelling at customer support.
Aldstealth Senx
Imperial Academy
Amarr Empire
#23 - 2014-09-18 19:52:12 UTC
Adrie Atticus wrote:
1) CCP doesn't have production EvE servers in Iceland
2) It's a network issue in the UK
3) EvE servers are in the UK
4) ???
5) Idiots keep complaining about things they don't understand


6) so many people angry that couldn't understand a joke even when thrown right up in their faces.

Enjoy the post, there are no seismography PHDs here.

The funny thing is that I told everybody about the Volcano and CCP locked my thread. But when CCP Fozzie spoke at ATXII live that he would return for the next match IF the volcano didn't kill everybody there, nobody did nothing.

CCP Fozzie, you're the man.

Love CCP, Love EVE, hate people with no sense of humor
Aldstealth Senx
Imperial Academy
Amarr Empire
#24 - 2014-09-18 19:55:32 UTC
Adrie Atticus wrote:
Deck Cadelanne wrote:
If I was a senior management type at CCP, I imagine I would be on the phone to my hosting provider and we would be discussing SLA's, penalties and a growing probability of me taking my business elsewhere...


What if, I dunno, the issue is a few layers deeper? Internet isn't a straight tube, simple tracert at different times of the day shows that there can be 30 jumps easily to reach CCP's servers and this route can change in thousands of ways to avoid congested bits of network but there are also choke points which cannot be always avoided, usually between 2 networks at any level of service. If one chokes out operator A <-> B link, they will try to first go around it via provider C, D or E. Divertiong traffic to other routes which are already in use can cause choke points becoming overwhelmed with legit traffic and it wouldn't take long to knock them out as well in a coordinated attack. Usually providers manage to filter out malicious traffic in 10-30 minutes, but those are minutes which can cause disruptions towards a single data center which can hold from dozens to thousands of services affecting all of them.

TL;DR: internet is complicated and it cannot be fixed with a spanner or yelling at customer support.



Another joke, another angry post. Somebody needs a rest.Straight

Deck Cadelanne, don't mind her / him / whatever. Let's just imagine we on the phone with the provider while the lava doesn't melt the lines / cables / routers / buildings Lol
Doc Fury
Furious Enterprises
#25 - 2014-09-18 20:07:24 UTC
Adrie Atticus wrote:
Deck Cadelanne wrote:
If I was a senior management type at CCP, I imagine I would be on the phone to my hosting provider and we would be discussing SLA's, penalties and a growing probability of me taking my business elsewhere...


What if, I dunno, the issue is a few layers deeper? Internet isn't a straight tube, simple tracert at different times of the day shows that there can be 30 jumps easily to reach CCP's servers and this route can change in thousands of ways to avoid congested bits of network but there are also choke points which cannot be always avoided, usually between 2 networks at any level of service. If one chokes out operator A <-> B link, they will try to first go around it via provider C, D or E. Divertiong traffic to other routes which are already in use can cause choke points becoming overwhelmed with legit traffic and it wouldn't take long to knock them out as well in a coordinated attack. Usually providers manage to filter out malicious traffic in 10-30 minutes, but those are minutes which can cause disruptions towards a single data center which can hold from dozens to thousands of services affecting all of them.

TL;DR: internet is complicated and it cannot be fixed with a spanner or yelling at customer support.



CCP colos with Level 3 Communications.

Enough said.

☼

There's a million angry citizens looking down their tubes..at me.
JAF Anders
Adenosine Inhibition
#26 - 2014-09-18 20:25:40 UTC
One day, folks will figure out that the internet isn't a big truck you can dump things onto.

The pursuit of excellence and stabbed plexing alts.
Deck Cadelanne
CAStabouts
#27 - 2014-09-18 21:14:14 UTC
JAF Anders wrote:
One day, folks will figure out that the internet isn't a big truck you can dump things onto.


It's just one big SAN with petabytes of kitty pictures.

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
Herzog Wolfhammer
Sigma Special Tactics Group
#28 - 2014-09-18 21:47:26 UTC
Deck Cadelanne wrote:
Looks like it all went down. What news, CCP?



Because of Scotland?

Bring back DEEEEP Space!
MonkeyBusiness Thiesant
Pandemic Unicorns
#29 - 2014-09-18 21:48:27 UTC
Too many connection problems lately (in the UK). The last two weeks I've had dozens of socket-closeds, before that I'd maybe had two or three in a couple of years. Traceroutes are always the same: the problem is in London, the last hop before ccp's servers.
Vyl Vit
#30 - 2014-09-19 01:48:28 UTC
It's those pesky Scots again!

Paradise is like where you are right now, only much, much better.
Deck Cadelanne
CAStabouts
#31 - 2014-09-19 09:29:09 UTC
MonkeyBusiness Thiesant wrote:
Too many connection problems lately (in the UK). The last two weeks I've had dozens of socket-closeds, before that I'd maybe had two or three in a couple of years. Traceroutes are always the same: the problem is in London, the last hop before ccp's servers.


Strongly suggests the hosting partner (L3 Communications) has some 'splaining to do.

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
Janeway84
Insane's Asylum
#32 - 2014-09-19 10:07:50 UTC
Maybe we can start a fundraiser on kickstarter to solve the electricity issues in the Uk ? Big smile
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#33 - 2014-09-22 07:32:04 UTC  |  Edited by: ISD Ezwal
As there is already an explanatory Dev thread on the same topic and an explanation on the current issues by CCP Falcon, this one gets a lock.

ISD Ezwal Community Communication Liaisons (CCLs)
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