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The fate of the "Answer everything" thread

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Gripen
#41 - 2011-09-12 15:41:03 UTC
Just my two cents: among the thousand of submitted questions there were a lot of joke\stupid\spam questions, duplicate questions, angry stuff like "when are you going to boost my ship" and questions which were already answered in recent blogs/interviews/dev forum posts.

If you could have somebody to filter out that junk you would probably be able to cut 90% of the noise. As you do not really listen for CSM ideas (god bless you don't Big smile) and there are not much need for them now this could be a task they can handle.
Xercodo
Cruor Angelicus
#42 - 2011-09-12 15:45:19 UTC
Myxx wrote:
At least you admit you screwed up.


This

and from what was answered I'm still pretty happy Big smile

The Drake is a Lie
Gogela
Epic Ganking Time
CODE.
#43 - 2011-09-12 15:53:08 UTC
Gripen wrote:
Just my two cents: among the thousand of submitted questions there were a lot of joke\stupid\spam questions, duplicate questions, angry stuff like "when are you going to boost my ship" and questions which were already answered in recent blogs/interviews/dev forum posts.

If you could have somebody to filter out that junk you would probably be able to cut 90% of the noise. As you do not really listen for CSM ideas (god bless you don't Big smile) and there are not much need for them now this could be a task they can handle.


Do this CCP ^

There weren't that many UNIQUE questions.

...or are you quitters, CCP?

Signatures should be used responsibly...
Vyktor Abyss
Abyss Research
#44 - 2011-09-12 16:33:22 UTC
To CCP Guard,

While I appreciate your honest explanation for what happened, I don't appreciate it took 3 months or so to arrive.

I am very disappointed with the general malaise regarding communicating with the players these days. You're all so afraid of making a mistake communicating that you don't talk to us players.

You'll probably be taking a hit personally now for what is in essence a wider problem at CCP. The fact developers need to pencil in "time", require almost everything outgoing to be vetted and don't have enough general knowledge of the game is symptomatic of the big-time corporate cancer spreading at CCP.

Back in the day Devs would have chimed in from all over in their lunch hours etc and oh my god! maybe even got some things wrong!

Now it is so bureaucratic at CCP everything comes across as an un-enthused, stale PR schpiel. I enjoy much of the game still, but I am finding it harder and harder as time goes by (after 6 years playing) to forgive your management for trying to subdue (or professionalise) one of its best selling/retention points - which was that you felt the Devs were just enthusiastic players building a game they themselves dreamed of playing - free flowing communication and a bit of banter with Devs taken with a pinch of salt was key to that.

It saddens me an opportunity for CCP to show your continued enthusiasm for the game and unique communication style has been missed. Very disappointed with most of the wishy-washy answers we did get, and those we will never get.

Cheers,
Vyk.
Othran
Route One
#45 - 2011-09-12 16:48:20 UTC
CCP Guard wrote:
Statistically speaking the project was two thirds of a failure.


Not trolling (honest) but that sounds like most of Eve these days matey Sad
Richard Aiel
The Merchants of War
#46 - 2011-09-12 16:52:45 UTC  |  Edited by: Richard Aiel
Stitcher wrote:
Richard Aiel wrote:
At least this is pretty much the admission that they're working more on WoD an Dust than EVE related things


How the dancing frak did you arrive at THAT conclusion from this thread?


Yeah cause Im the ONLY one that came to that decision amirite?

J Kunjeh wrote:
Such a shame, that was an awesome thread and idea. I hope time can be found to resurrect it when WoD and Dust aren't being time-hogs.

This statement/philosophy should be grilled into ALL CCP employees (especially those at the top) at EVERY CCP meeting from here to eternity:

"Long story short, I grossly understimated the time it would take to finish answering all these questions, and overestimated the man hours I would be able to secure. And I learned a few valuable lessons along the way. One of them being never to use the word „promise“ unless you KNOW the result."

http://i144.photobucket.com/albums/r188/buddahcjcc/SOA-3-2.jpg
Cipher Jones
The Thomas Edwards Taco Tuesday All Stars
#47 - 2011-09-12 16:54:07 UTC
CCP Guard wrote:
Friends,

You all remember the „Devs answer everything thread“ (I know for a fact that some of you do at least) that we started this spring, with the intention of – as the title subtly hints at - answering every question therein.

As a brand new Community Developer, I started this project with the full intention of pushing it through no matter what. Then summer came with the final Incarna sprints, the Incarna launch, and all that followed. The summer period was extremely hard in terms of securing any „extra“ time from developers to spend on answering questions from the thread, and it‘s not going to get any easier. Answering this amount of questions publicly takes a lot longer than many would expect because often you get second thoughts about details that you then want to research, or you want to polish the wording so it´s clear and understandable for what you intend it to convey.

Long story short, I grossly understimated the time it would take to finish answering all these questions, and overestimated the man hours I would be able to secure. And I learned a few valuable lessons along the way. One of them being never to use the word „promise“ unless you KNOW the result.

It is time to step up and admit defeat and apologize - we will not be moving this thread over from the old forums. Statistically speaking the project was two thirds of a failure. We answered 347 questions out of the roughly 1100 we received, despite repeated attempts at securing manpower. I can only hope that the questions we did answer made all of this at least somewhat worth it for some of you.

We‘ll go back to the drawing board and figure out different ways to do similar things in the future. To those that took part, waited, and never got what they came for, I humbly offer my most sincere apologies.

-CCP Guard


Quote:
Wish this kind of communication was the text-book example from CCP.


I wish it wasn't.

You must mean a different CCP?

internet spaceships

are serious business sir.

and don't forget it
Sexy Moped
Polaris Nebulae
#48 - 2011-09-12 16:59:38 UTC
Well at least you answered a portion of the questions, thanks.

www.shoppingdealsdirectory.co.uk
cyllan anassan
Royal Amarr Institute
Amarr Empire
#49 - 2011-09-12 17:00:27 UTC




fine but where can i read those 300 plus aswers?



please dont tell me i have to search whole website......
CCP Guard
C C P
C C P Alliance
#50 - 2011-09-12 17:04:12 UTC
cyllan anassan wrote:




fine but where can i read those 300 plus aswers?



please dont tell me i have to search whole website......


Here is the thread with the answers we managed to get out.

CCP Guard | EVE Community Developer | @CCP_Guard
Richard Aiel
The Merchants of War
#51 - 2011-09-12 17:04:30 UTC
Vyktor Abyss wrote:
To CCP Guard,

While I appreciate your honest explanation for what happened, I don't appreciate it took 3 months or so to arrive.

I am very disappointed with the general malaise regarding communicating with the players these days. You're all so afraid of making a mistake communicating that you don't talk to us players.

You'll probably be taking a hit personally now for what is in essence a wider problem at CCP. The fact developers need to pencil in "time", require almost everything outgoing to be vetted and don't have enough general knowledge of the game is symptomatic of the big-time corporate cancer spreading at CCP.

Back in the day Devs would have chimed in from all over in their lunch hours etc and oh my god! maybe even got some things wrong!

Now it is so bureaucratic at CCP everything comes across as an un-enthused, stale PR schpiel. I enjoy much of the game still, but I am finding it harder and harder as time goes by (after 6 years playing) to forgive your management for trying to subdue (or professionalise) one of its best selling/retention points - which was that you felt the Devs were just enthusiastic players building a game they themselves dreamed of playing - free flowing communication and a bit of banter with Devs taken with a pinch of salt was key to that.

It saddens me an opportunity for CCP to show your continued enthusiasm for the game and unique communication style has been missed. Very disappointed with most of the wishy-washy answers we did get, and those we will never get.

Cheers,
Vyk.


Funny thing about this post perfectly shows why the players truely dont want transparency. They give us transparency, we give them flames lol

http://i144.photobucket.com/albums/r188/buddahcjcc/SOA-3-2.jpg
EvilBunny DeathSpore
Republic University
Minmatar Republic
#52 - 2011-09-12 17:07:44 UTC
you know i was upset that my question was not answered but after reading the apology i am not soo much anymore... looks like indirectly my questions are being addressed so that is good enough for me for now...

all i want now are results which i have been told some wont be seen for 9 months...

well ccp you have time to either give birth to a beautiful fixed baby or some sort of grotesque monster...
Richard Aiel
The Merchants of War
#53 - 2011-09-12 17:14:33 UTC
cyllan anassan wrote:




fine but where can i read those 300 plus aswers?



please dont tell me i have to search whole website......


Ill help tho

"Cyno Graphics
A new cyno graphic is in the pipeline along with most of the other effects in game. It’s very high up the priority list and will be one of the first effects we change once the new effects artist is up to speed. That’s right, we have a new effects artist who is going to do amazing things."

Soon


"Engine Contrails
These were being worked on this release but most likely won’t make it in for the Summer expansion because there is more work to be done. If I had to guess I’d say they will go live during a month ending in “ber”. "

Soon

"WiS running around
There will be “action objects” in Incarna that can spawn UI windows but all your usual windows like Market, Fitting, Undock etc. will still be available from the Neocom of Station Services buttons."

Im I think this says Soon but it doesnt even seem to say that

"Ship Painting
Yes we were spying on you when you were playing Wing Commander and we have the VHS tapes to prove it. As far as ship skins we’re working on it. Each ship needs to be upgraded to the new shader version as mentioned in this blog: http://www.eveonline.com/devblog.asp?a=blog&bid=732"
Looks neat but the dev blog pointed to is from last year

"I'll take some ones I can speak with authority to.

Originally by: Nirnias StirrumWill i ever find true love?



Only when you are ready for it... and when you stop dating those people your momma warned you about.

Originally by: Pookie McPookDoes my bum look big in this?



The EVE Online forums adds 15 pounds, it's an optical illusion--you are exactly the same mass as before.

Originally by: maniduAren't there more urgent things to do (e.g. developing the game, fixing stuff,...) than spending hours and hours on answering the numerous questions that this thread will contain after a few days?



There are things to do yes, but ventures like this are nonetheless extremely important, at least in my opinion.

Originally by: Raquel Smith* Why does my Quafe taste funny?


Probably because you used it as a mixer? Or I used it as a mixer and didn't tell you?
(Someone else will address the others you asked)"

helpful lol

http://i144.photobucket.com/albums/r188/buddahcjcc/SOA-3-2.jpg
Katrina Bekers
A Blessed Bean
Pandemic Horde
#54 - 2011-09-12 17:30:18 UTC
Thank you, CCP Guard, for your straight honesty.

You knew you'd probably be "burned at the stake" (yes, CCP Soundwave, I'm looking at you!), and still had the guts to undock knowing that the station was heavily bubbled and camped with angry hostiles.

It's said that optimists see the glass half full, the pessimists see it half empty, and the engineers know the glass is twice the size it needs to be.

So, rather than 2/3 failure (or 1/3 success), I'd rather think the task completion was beyond your control.

In this day and age, CCP has not (only) a problem of success/failure ratio. We came to expect glorious failures from you guys - from boot.ini's to melting GPUs. The wondering on next patch isn't "it will break something?" anymore, but rather "I will be able to play decently again how many weeks after the next coding disaster?". In a wicked way, it's even amusing.

And yet, CCP has not entirely understood that the technical prowess (rather, its absence!) or promise to Deliver Excellence (buzzword detector is going off-scale!) are not their main concern. Their main concern SHOULD be the loss of trust and the abysmal job on communicating with your playerbase.

CCP Guard faced the forum squarely in the eyes, and came out admitting failure to deliver: the fate of that answers thread is a sad one, and I mourn the answers I won't get to my (many! maybe too many!) questions. Yet, the appreciation of his desire to communicate and not childishly hide behind a finger is what is largely appreciated by most posters.

There is a lesson in this thread. I dearly hope it's learned.

<< THE RABBLE BRIGADE >>
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#55 - 2011-09-12 17:43:58 UTC
CCP Guard wrote:
Xtraneous wrote:
CCP Guard - I appreciate the work you put into this even if it wasn't completely successful.

Would you consider a more manageable version in the future? Possibly a short window of time for asking questions or a finite number of questions you answer each month?


Something like that sounds more doable for sure :). One of the mistakes I made was to not put a limit on questions per person. Another thing I'm thinking is something where we limit the range of questions, i.e. have a fairly limited topic to focus on each time.

We'll see.



How about a submit your questions Forum that plucks out the most "liked" questions every month and forwards them on to you, then you answer the ones you can.

Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
Viqer Fell
Republic Military School
Minmatar Republic
#56 - 2011-09-12 18:18:43 UTC
Thank you for the apology.

It is a sad reflection on how far CCP's reputation has fallen that I never expected to see answers to my question and that I never expected to see the task completed.

My thoughts pretty much mirror what Vyk posted.
Obsidian Hawk
RONA Midgard Academy
#57 - 2011-09-12 18:19:05 UTC
Well sure you admited defeat but the war is not over CCP Guard.

You need to light up the brofist and call for back up. CCP has 200 devs right? Call for back up, ask for help from any dev that can answer a question to try to answer one or two.


There is a great saying in eve, always outnumbered but never outgunned.


So bust out some major dev hacks from the entire staff from iceland to the uk, to atlanta to shanghai! Blob them and win!

Why Can't I have a picture signature.

Also please support graphical immersion, bring back the art that brought people to EvE online originaly.
MeBiatch
GRR GOONS
#58 - 2011-09-12 18:23:16 UTC
Obsidian Hawk wrote:
Well sure you admited defeat but the war is not over CCP Guard.

You need to light up the brofist and call for back up. CCP has 200 devs right? Call for back up, ask for help from any dev that can answer a question to try to answer one or two.


There is a great saying in eve, always outnumbered but never outgunned.


So bust out some major dev hacks from the entire staff from iceland to the uk, to atlanta to shanghai! Blob them and win!



i think he tried that but there is a questionaire going around ccp HQ asking if those $1000 jeans make ccp zulu butt look big...
Pretty much this has taken up all thier time and they dont have any to do something usefull like PR...

There are no stupid Questions... just stupid people... CCP Goliath wrote:

Ugh ti-di pooping makes me sad.
Phelan Votronski
Deep Core Mining Inc.
Caldari State
#59 - 2011-09-12 18:35:08 UTC
Thanks for an honest answer. If only Hilmar had the balls that you have.
LOL56
STK Scientific
The Initiative.
#60 - 2011-09-12 18:38:09 UTC
Thank you for this, Guard. Although its sad to see the thread fall through its good to hear an honest admission of failure. hopefully the thread can be revived in some more manageable format in the future.