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Implant gift and miscommunication.

First post
Author
Vachir Khan
Rugged Ruff and Ready
#21 - 2011-12-10 15:26:38 UTC
Stop whining like 5 yearolds, just accept the fact that you couldn't be bothered enough to actually read or pay attention which resulted in you missing out on some freebee.
Chribba
Otherworld Enterprises
Otherworld Empire
#22 - 2011-12-10 15:29:32 UTC
Redeems should queue up tbh. It's just silly to offer things and then remove it.

/c

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Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar

Borlag Crendraven
The Scope
Gallente Federation
#23 - 2011-12-10 15:33:01 UTC
Chribba wrote:
Redeems should queue up tbh. It's just silly to offer things and then remove it.

/c


Not really. I could offer to buy a beer to a friend at a bar, if he didn't accept it that time, it's not unreasonable for me to opt to not keep offering it until he does. Silly analogy but that's just how it is. If you opt to not accept a gift, it's all on you and not the donator of the said gift.
Chribba
Otherworld Enterprises
Otherworld Empire
#24 - 2011-12-10 15:54:17 UTC
Borlag Crendraven wrote:
Chribba wrote:
Redeems should queue up tbh. It's just silly to offer things and then remove it.

/c


Not really. I could offer to buy a beer to a friend at a bar, if he didn't accept it that time, it's not unreasonable for me to opt to not keep offering it until he does. Silly analogy but that's just how it is. If you opt to not accept a gift, it's all on you and not the donator of the said gift.
I see your point - however the difference (imo) with tihs is that you need an active account to claim it in the first place. I would totally understand it if it was limited to a time where you account could be active or inactive.

While I understand that accounts (some of mine) are very special - eg no character able to dock up - it in a way feels silly that it is limited when the account is active but unable to perform some actions. So I would at the same time understand if the offer was revoked in the event that the account goes inactive.

You do have valid points and your view is a way I didn't think of first, the analogy does make a lot of sense, as I too would offer a friend a beer at day X, he/she can't claim it at day Y.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar

Ford Chicago
Ziz Zag Ziggurat
#25 - 2011-12-10 16:02:42 UTC
CCP Guard wrote:
Ava n'Daara wrote:
All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.

What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.

Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts.


That's a fair suggestion. Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in. This is currently the only way our redeeming system can do that. When you have a large enough group of customers, there will be always be a group of people misinterpreting, making mistakes...or simply being in a situation that makes it hard for them to go to a station and redeem, causing them to feel left out and of course nobody wants that.

Technically I'm pretty sure that what you are suggesting is not possible at the moment, but I'll bring it up internally and see if the system we have allows us to make improvements in this direction.


The reason that they are/were only redeemable for a set period of time was so that the number of logins would spike in concert with the Crucible release and thus CCP could release numbers showing how many people had logged in/come back. /tinfoilhat /i wear this hat.

Jenshae Chiroptera
#26 - 2011-12-10 17:55:52 UTC
Lady Spank wrote:
...
Not too bright are you.


I could have an alt in the home system to scan a new way in for the possibility of being locked out. I might have my third slot used for a second one in case the first is killed during hostile actions or it might be scanning a way into an enemy's system.

So, no, if all three character slots are tied up, which is all too possible, I couldn't redeem the item.

As for analogies, the way I saw and read it was, "If you have gas in your truck, feel free to come around any time and pick up this shed I built."

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.

CynoNet Two
GSF Logistics and Posting Reserves
Goonswarm Federation
#27 - 2011-12-10 18:02:49 UTC
Really, the biggest issue is that you can't redeem to your cargohold. I can't think of any decent reason for this restriction to be in place.
Pavel Bidermann
Aliastra
Gallente Federation
#28 - 2011-12-10 18:07:21 UTC
OP does have a point. there were people asking for clarification on the policy to redeem this item. There was some confusion. I claimed mine when I did just because I wasn't sure how this policy was going to work since it was such a small window given to claim it. It was unusual.
Mrs Sooperdudespaceman
Doomheim
#29 - 2011-12-10 18:19:06 UTC
failure to read = miscommunication by CCP
Dai DIEDIEDIE
Doomheim
#30 - 2011-12-10 18:23:33 UTC
Jenshae Chiroptera wrote:
Taint wrote:
People can just get their but ingame, and get their lazy ass to a station, if people cant handle that litle simple thing, then they dont realy deserve getting any free gifts.


Strangely enough, you might not want to risk leading your war declaration enemies using their neutral toons back to your worm hole just for an implant. Roll

Follow Navigators advice and petition. If you say you couldn't pick it up because you were at war I'm sure they will understand. Sad
Lors Dornick
Kallisti Industries
#31 - 2011-12-10 18:27:02 UTC
Borlag Crendraven wrote:
Chribba wrote:
Redeems should queue up tbh. It's just silly to offer things and then remove it.

/c


Not really. I could offer to buy a beer to a friend at a bar, if he didn't accept it that time, it's not unreasonable for me to opt to not keep offering it until he does. Silly analogy but that's just how it is. If you opt to not accept a gift, it's all on you and not the donator of the said gift.


The point here is that CCP offered to anyone with an active account during a certain period.

And with RL interfering, possibly more than one account, characters away from k-space and skills that can take over a month to complete it's not unlikely that people do have active (and paid for) accounts but not loggin in or docking during a certain set of days.

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.

Martyr Theos
The NecroMonger Faith
#32 - 2011-12-10 18:47:28 UTC
Neither I or my brother got ours because we never saw the notice that it was expiring and we did not open them.
All other annual or similar extras have been "good until opened" in the past, so I assumed that was too.

Yet one more dissapointment leading to the exit door.

Martyr Theos
The NecroMonger Faith
#33 - 2011-12-10 18:48:43 UTC  |  Edited by: Martyr Theos
Mrs Sooperdudespaceman wrote:
failure to read = miscommunication by CCP


Failure to post "LIMITED TIME OFFER" in NOTICEABLE manner IS CCP FAIL.

I never even saw the notice. It was probably posted like so many of the 'power of two" advertisments that they splash on the screen at logon that I routinely click closed because they are a nuisance. I logged on and saw the package, but didn't open it because I had limited time that day and needed to log in to answer game mail and log out. When I logged on later, the package was gone.
Taedrin
Federal Navy Academy
Gallente Federation
#34 - 2011-12-10 19:08:55 UTC
Ava n'Daara wrote:
All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.

What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.

Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts.


CCP benefits from this because it encourages players to actually log into the game and play. This is because EVE's main selling point is emergent gameplay using sandbox type game mechanics. A player who doesn't log into the game is a player who does not contribute to EVE's sandbox.
Jenshae Chiroptera
#35 - 2011-12-10 20:05:36 UTC
Just to note. I did log in during that time.

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.

CCP Guard
C C P
C C P Alliance
#36 - 2011-12-10 22:24:14 UTC
CynoNet Two wrote:
Really, the biggest issue is that you can't redeem to your cargohold. I can't think of any decent reason for this restriction to be in place.


That's also something that I will ask about.

CCP Guard | EVE Community Developer | @CCP_Guard

Adm Akbar
State War Academy
Caldari State
#37 - 2011-12-10 22:59:24 UTC
This is so stupid...for all those people complaining that CCP wasn't clear about the Limited time offer...I will suggest this point . Do you guys ever check the Reedem offer when it shows up....im assuming you guys clicked on it when it appeared. Now if you did click on it, and you read the message, and assumed that it was not a limited time offer, and decided to get it later...the I can only assume that you did not need the item or you deemed the item not that important to grab right away. If so then it is plainly the fault of those who assumed it was not a limited time offer, that you did not redeem that item. Sorry to say but, when someone offers me a gift, i accept the gift, not wait ..and wait..and wait, and then decide hey ...i wanted that gift ..."Well sorry maybe the gift wasnt good enough for those of you who waited", Sorry.."YOU LOSE !" ...."GOOD DAY TO YOU SIR'S" !!!!
Mr Kidd
Center for Advanced Studies
Gallente Federation
#38 - 2011-12-11 03:37:18 UTC
CCP Guard wrote:
Ava n'Daara wrote:
All "veteran gifts" should trigger for whatever criteria CCP sets and then remain indefinitely redeemable. Blizzard and many other companies do this. Not only can items sit in your mailbox after being redeemed before you have to store it in finite inventory, but some (Aion, I believe, for example) even have an out of game redeem page in account management where you can assign monthly accumulated gifts when you see fit to individual characters.

What does CCP have to gain by stripping gifts from accounts that qualified for them? If I see something appear there, I assume it to be an undelivered asset. Removing it is not unlike coming back from a 2yr inactive break and finding that not only have you removed all Noctis BPs from the game, but all Nocti in-game as well instead of letting them blow up eventually.

Feedback suggests there's plenty of upset from folks who feel they should have been able to redeem it at their leisure. I think CCP should re-evaluate the practice of stripping redeemable gifts.


That's a fair suggestion. Our intention was never to "strip people of gifts" but they had to be claimed during this window for them to serve one of their purposes, which was to give people an extra incentive to subscribe and log in. This is currently the only way our redeeming system can do that. When you have a large enough group of customers, there will be always be a group of people misinterpreting, making mistakes...or simply being in a situation that makes it hard for them to go to a station and redeem, causing them to feel left out and of course nobody wants that.

Technically I'm pretty sure that what you are suggesting is not possible at the moment, but I'll bring it up internally and see if the system we have allows us to make improvements in this direction.


Actually, I like the idea of expiration. It gives the items an element of exclusivity within the community, much like NeX items but at much more attractive price points.

Don't ban me, bro!

Widemouth Deepthroat
Pink Sockers
#39 - 2011-12-11 08:48:24 UTC
Seems kind of silly to offer it with such a small time window to redeem although I did see they extended the offer.

Should just sit there like refunded sp imo.

Emma Royd
Maddled Gommerils
#40 - 2011-12-11 09:09:08 UTC
Basically, it's all down to interpretation of the original message.

I'm pretty sure (but I can't be bothered to find the original ccp text about it) that it said that you had to log in on patch day to get your free gift, so I interpreted that as get myself logged in on my accounts and claim the free gift on patch day, although I thought it was a little unfair on those in different timezones.

They then changed that so they gave a grace period of however long it was, but I claimed mine on patch day.

It's not like it's a vast amount of isk, there's loads on contracts for ~50mil so you're not missing out on that much.

GM's might take pity on the petitions this time, and make the wording clearer, but hey this is CCP, and they've not trained Communication Skills to 1 yet P
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