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over 2 weeks for a Petiton and sill no answer

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Author
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mine4ever
School of Applied Knowledge
Caldari State
#1 - 2014-08-20 17:09:05 UTC
Why is it when there is a problem and I have had items lost from the last patch and I send in a petition, even though I have sent 2 more reminders im still being ignored.

How long does it take for CCP to actually reply ?

Has anyone else had BPO go missing from the patch
Tom Gerard
Glorious Nation of Kazakhstan
#2 - 2014-08-20 17:13:55 UTC  |  Edited by: Tom Gerard

  • Discussing petitions will get your thread locked, EDIT: Nothing really ironic about it.

  • The proper method of expressing complaints with the petition system would be to create a new petition.

  • This is not the proper place for petition discussion.

  • This is GENERAL discussion, which defies the dictionary definition of GENERAL:
    • not limited to one class, field, product, service, etc.; miscellaneous:

  • This GENERAL discussion forum is limited to only certain class of posts, limited to fields not covered by other topic headers, and limited to the EVE Online service exclusively.

  • A proper title for this forum header would be the "Catch All" forum wherein any post not meeting a earlier criteria should fall this category.



Back to your topic, this topic will likely be locked and you will be asked to create a petition to express your concerns about the petition system.

Now with 100% less Troll.
S'Way
State War Academy
Caldari State
#3 - 2014-08-20 17:17:36 UTC  |  Edited by: S'Way
mine4ever wrote:

How long does it take for CCP to actually reply ?

Depends on what category the petition is under. Stuck ones usually get dealt with in hours, others can take far longer.
Have known someone to wait a month for a reply when it was to do with bpo's and pos's in the past.

Also in before the thread lock for discussing petitions. (you'll be told to use the support system - a petition).
Abrazzar
Vardaugas Family
#4 - 2014-08-20 17:21:14 UTC
A petition can take somewhere between 4 minutes and 4 weeks, depending on the category and the queues. If you filed it in the wrong category, you have to wait in the queue twice.

As it's a reimbursement petition, let me answer it for you: The logs show nothing.

Sovereignty and Population

New Mining Mechanics
Tom Gerard
Glorious Nation of Kazakhstan
#5 - 2014-08-20 17:24:12 UTC  |  Edited by: Tom Gerard
Abrazzar wrote:
As it's a reimbursement petition, let me answer it for you: The logs show nothing.



At FanFest they clarified, the logs show LOTS AND LOTS OF THINGS, but nothing relevant to your issue.

One of CCP's initiatives from FanFest was to improve the logging system.

Now with 100% less Troll.
Miomeifeng Alduin
Lithonauts Inc.
#6 - 2014-08-20 17:24:43 UTC
Most petitioning systems, move you back to the end of the queue if you update/change your question. So your 2 "reminders" have just cost you a lot of time.
Abrazzar
Vardaugas Family
#7 - 2014-08-20 17:26:43 UTC
Tom Gerard wrote:
improve the logging system.

And indeed they did.

Sovereignty and Population

New Mining Mechanics
Yarda Black
The Black Redemption
#8 - 2014-08-20 17:40:51 UTC
Did you try stomping your foot on the floor real hard a few times?
mine4ever
School of Applied Knowledge
Caldari State
#9 - 2014-08-20 17:41:42 UTC
Tom Gerard wrote:

  • Discussing petitions will get your thread locked, EDIT: Nothing really ironic about it.

  • The proper method of expressing complaints with the petition system would be to create a new petition.

  • This is not the proper place for petition discussion.

  • This is GENERAL discussion, which defies the dictionary definition of GENERAL:
    • not limited to one class, field, product, service, etc.; miscellaneous:

  • This GENERAL discussion forum is limited to only certain class of posts, limited to fields not covered by other topic headers, and limited to the EVE Online service exclusively.

  • A proper title for this forum header would be the "Catch All" forum wherein any post not meeting a earlier criteria should fall this category.



Back to your topic, this topic will likely be locked and you will be asked to create a petition to express your concerns about the petition system.



I was asking as I don't know the response time as im thinking 2 weeks is a very long, some people can afford to take a loss with missing items but I cant
mine4ever
School of Applied Knowledge
Caldari State
#10 - 2014-08-20 17:43:08 UTC
Yarda Black wrote:
Did you try stomping your foot on the floor real hard a few times?



did that, also thought I was going mad but I told myself I was not :)

Its annoying losing items more so when it looks like because of a glitch.
Jake Warbird
Republic Military School
Minmatar Republic
#11 - 2014-08-20 17:46:15 UTC
Abrazzar wrote:
Tom Gerard wrote:
improve the logging system.

And indeed they did.

As usual they don't tank their logging ships.

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Tom Gerard
Glorious Nation of Kazakhstan
#12 - 2014-08-20 17:54:50 UTC
mine4ever wrote:

I was asking as I don't know the response time as im thinking 2 weeks is a very long, some people can afford to take a loss with missing items but I cant


If you are missing items there is a high probability they are gone for good. The reason for his is CCP has to troubleshoot from an omnisicent perspective.

Lets say you lost your Medium Shield Extender I, but it was scooped by another pilot, CCP can't reimburse that item.

However lets say you had just scooped a ballistic control system I from a wreck during a fleet fight. The logs will clearly show that the item survived the destruction of the ship, but will not be able to determine if you looted that item, or if instead the wreck was shot. CCP can't reimburse that item.

However, lets say you fitted a Target Painter I to your ship, and UNDOCKED, this passes through a check to validate your PG/CPU requirements in this case the item will be logged.

If you are in a system without access to a fleet hangar, and you are destroyed by a bug, CCP can reliably reimburse your item.

However if you are living out of a POS it is impossible for CCP to verify that the Target Painter I in the Fleet Hangar actually belongs to you.

In the world of Payroll, we call this auditing, and it exponentially increases the processing requirements, CCP would need to vastly increase their processing power to track every item, not a great utilization of time or resources.

At the end of the day: LOGS SHOW NOTHING, is the better of two evils.

Now with 100% less Troll.
mine4ever
School of Applied Knowledge
Caldari State
#13 - 2014-08-20 17:58:54 UTC
Tom Gerard wrote:
mine4ever wrote:

I was asking as I don't know the response time as im thinking 2 weeks is a very long, some people can afford to take a loss with missing items but I cant


If you are missing items there is a high probability they are gone for good. The reason for his is CCP has to troubleshoot from an omnisicent perspective.

Lets say you lost your Medium Shield Extender I, but it was scooped by another pilot, CCP can't reimburse that item.

However lets say you had just scooped a ballistic control system I from a wreck during a fleet fight. The logs will clearly show that the item survived the destruction of the ship, but will not be able to determine if you looted that item, or if instead the wreck was shot. CCP can't reimburse that item.

However, lets say you fitted a Target Painter I to your ship, and UNDOCKED, this passes through a check to validate your PG/CPU requirements in this case the item will be logged.

If you are in a system without access to a fleet hangar, and you are destroyed by a bug, CCP can reliably reimburse your item.

However if you are living out of a POS it is impossible for CCP to verify that the Target Painter I in the Fleet Hangar actually belongs to you.

In the world of Payroll, we call this auditing, and it exponentially increases the processing requirements, CCP would need to vastly increase their processing power to track every item, not a great utilization of time or resources.

At the end of the day: LOGS SHOW NOTHING, is the better of two evils.


I had a BPO doing coping from a station when the patch came in to force, when it was delivered it was no where to be found, its not so much the BPO but the amount of isk and the time it would take to max research another one, im talking 130 days just for ME
Unsuccessful At Everything
The Troll Bridge
#14 - 2014-08-20 19:44:25 UTC
Thank you for bringing this to the attention of General Discussion.

Here at General Discussion, your concerns are very important to us. Please stay on the line, and we will connect you to the next available General Discussion Care and Concern Technician.

Your approximate wait time is 2 minutes. Please continue to hold.

Did you know that you can check the status of your General Discussion Care and Concern ticket online at our website? Please continue to hold.

Your approximate wait time is 1 minute.Please stay on the line and you will be assisted by our next available Genera Discussion Care and Concern Technician.

Hello, my name is Randy and I will be assisting you today. May I have the Ticket number you are calling about as well as the last 4 digits of your telephone number and name of family pet, as well as the average airspeed velocity of an unlaiden European Swallow?

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
CCP Falcon
#15 - 2014-08-20 19:59:53 UTC
Please wait for a response from customer support.

Locked.

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