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Community Concerns Regarding SOMERblink

First post First post
Author
CCP Falcon
#1 - 2014-08-18 23:35:37 UTC  |  Edited by: CCP Falcon
Hey guys,

Apologies for the delay in putting out a notification, I’ve just arrived home from the office after a bit of a busy day talking to various departments to get a handle on how and what’s been going on with this situation.

This issue was first brought to the attention of the Community Team by the CSM around 24 hours ago after concern was raised by members of the community regarding the promotion that’s currently going on over at SOMERblink.

Myself and CCP Leeloo has been sat with various groups within CCP today and have been in constant contact with the CSM throughout the day to discuss the concerns of the community and make sure that some form of resolution is reached. They’ve been very clear, direct and unified with their opinion on the situation, and this is a sentiment that I share with them.

This thread will serve as a place where we’ll be updating you guys on what’s going on with this to make sure that there’s a central place for information, because it’s quite clear that this is an issue that the community is taking seriously. It’s also something I feel incredibly strongly about.

At this point in time, we’re investigating exactly what’s going on with the whole situation, and I’ve been in contact with our Legal department, Sales and our Information Security team with a view to having this looked into and resolved.

Given the sheer size of the investigation that we’ll be undertaking, this is going to take some time, as a lot of ISK and assets have changed hands. While some temporary action has been taken in order to keep a handle on the situation, any outcome of an investigation is still to be determined, and I can’t give any further information regarding the process while it’s ongoing.

There’s not a great deal more that I’ll be able to give you guys tonight, but please be aware, and rest assured, that you will not be stonewalled over this, and within reason the Community Team will be letting you guys know exactly what’s going on as and when we can release more information.

I’m hoping to have more on this for you guys tomorrow as we look into this further, but for now, this is just to let you all know that your voices have been heard, we’re actively looking at the situation, and will feed back as soon as we have more information that we can share.

We'll be locking all the other threads that are discussing this, and diverting them here to keep feedback concise and centralized in one place, so please feel free to use this thread to talk about the issue openly.

Just remember to keep it civil and within the forum rules, which also means no discussion of warnings and bans.

Thanks for your patience,

- F

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Sion Kumitomo
GoonWaffe
Goonswarm Federation
#2 - 2014-08-18 23:40:39 UTC
The community team rocks, thanks for all your hard work on this thus far and for the communication you've had with us on all this.

One question I have to ask though, was the community team consulted about this at all ahead of time?

On twitter @siggonK

Ali Aras
Aliastra
Gallente Federation
#3 - 2014-08-18 23:41:17 UTC
Thanks for the updates-- given the investigation, I assume we can conclude that the reports of this being 100% okay with CCP are greatly exaggerated?

And yeah. For me, at least, I just want the RMT lines to be clear-- I was there for this last year, it was ******, and it seems like it's something nobody wants to see happening again.

http://warp-to-sun.tumblr.com -- my blog

Xander Phoena
Brutor Tribe
Minmatar Republic
#4 - 2014-08-18 23:43:41 UTC
Great post Falcon - just want to echo what Sion said about being open in speaking on the subject with us.

Again though, as Sion suggests, your post hints that this may have not been an equilateral decision within the company. Is it worth making this more clear in your post or did Community have any wind of this situation before 48 hours ago?

www.crossingzebras.com

DJ FunkyBacon
Rabid Ninja Space Monkey Inc.
Monkeys with Guns.
#5 - 2014-08-18 23:45:11 UTC  |  Edited by: DJ FunkyBacon
Thank you for the public update. I think it's important to stress to the community that this is a little too big to be resolved in a day or two, and I know we're all looking forward to the updates as they come.

I'd especially like to thank you, Leeloo, Manifest, and the others for the time and focus you're putting into this, as I know this is going to be a lot of work for those involved.

Radio Host, Blogger, Lowsec Resident, PvP Afficionado.

funkybacon.com - Blog

FunkyBacon on Twitter

Sugar Kyle
Middle Ground
#6 - 2014-08-18 23:46:16 UTC
CCP Falcon and CCP Leeloo have been very open to our questions and the questions that we have brought forward from the community starting from last night.

I've recently been asked about accounts used for businesses and what account usage qualifies as a business reference this part of the EULA:

Quote:
"Accounts may not be used for business purposes. Access to the System and playing EVE is intended for your personal entertainment, enjoyment and recreation, and not for corporate, business, commercial or income-seeking activities. Business entities and anyone who is acting for or on behalf of a business or for business purposes may not establish an Account, access the System or play EVE. Accessing the System or using the Game for commercial, business or income-seeking purposes is strictly prohibited."

Member of CSM9 and CSM10.

DJWiggles
Eve Radio Corporation
#7 - 2014-08-18 23:46:52 UTC  |  Edited by: DJWiggles
TY

also to quote the post just after this by Nadine Jones

Quote:
Any involvement in RMT is a permanent ban on first offense


http://community.eveonline.com/news/dev-blogs/74632

Do we even need to say any more? well I did a show about it tonight Download it here

Live on Eve Radio Sundays 15:00 GMT with me & friends talking about Eve and stuff. Twitter, Facebook TotalEve

Nadine Jones
Holes with Worms
#8 - 2014-08-18 23:48:52 UTC
http://community.eveonline.com/news/dev-blogs/74632
Quote:
Any involvement in RMT is a permanent ban on first offense


With this already being the second I'd think there is little to discuss in terms of consequences? Roll
Sabriz Adoudel
Move along there is nothing here
#9 - 2014-08-18 23:49:38 UTC  |  Edited by: Sabriz Adoudel
Good to see some action.

The less RMT, the better. Can't stamp it out completely, but you can try.


Either this was a GM error (someone gave SOMER permission to do this and should not have) in which case a firm announcement of an 'Oops, this isn't happening again' is sufficient, or it was blatant RMT.

I support the New Order and CODE. alliance. www.minerbumping.com

Dirk MacGirk
Deep Core Mining Inc.
Caldari State
#10 - 2014-08-18 23:50:03 UTC
Thank you for the update and the time and effort I'm sure you're all putting into this.
Boom Boom Longtime
EVE Corporation 6908469858
Heroes and Villains.
#11 - 2014-08-18 23:50:31 UTC  |  Edited by: Boom Boom Longtime
CCP Falcon is hopefully the good egg that targets the bad ones in the basket

Concord Approved Trader

Rainbow Dash
The Scope
Gallente Federation
#12 - 2014-08-18 23:52:56 UTC
Hopefully somer gets more than a slap on the wrist and some ship skins this time.
Guillane Itaril
The Scope
Gallente Federation
#13 - 2014-08-18 23:53:54 UTC  |  Edited by: Guillane Itaril
Edit:
I'm the one who started this investigation, with this post on reddit.com/r/eve 2 days ago.

Somerset Mahms continuous attempts to RMT was not the problem – His business has earned over a hundred thousand dollars from EVE thus far, of course he wants to continue.

The problem was CCP’s inability to fairly deal with this attitude, being extremely lenient with Somerset Mahm's RMT business, with no repercussions whatsoever thus far.

CCP treating important, rich players differently than 'the little guy' is what made me rage and post on reddit. They did not resolve Somer's last RMT scheme (the one shut down in October 2013) and just hoped for it to quietly go away. I didn't want that to happen this time. Let's see what will result in this time's investigation, I'm confident CCP has changed during the last year, evident by CCP Falcons posting.

Somer's ragequit and shutdown of Blink shows, that he was only in it for the money and not for the 'community' - CCP most likely told him that RMT will never be allowed again, so he shut it down.

I'm pretty happy on how this turned out. The butterfly effect is real
One post by a small player made the CSM become active. Devs got involved and alarmclocked for meetings. The executive producer herself got involved. In the end Somer ragequit and I can honestly say, that my actions had an impact on all of EVE.

In what other game would that be possible?
Psianh Auvyander
ISK Talva
#14 - 2014-08-18 23:54:57 UTC
I want to give a big thanks for the CSM for being so on the ball for this. There were something like four blogs from various CSM members on this subject and they all tackled it with professionalism and concern, which I'm sure helped drive the point home to CCP.

CCP, I hope that if you find people in violation of RMT schemes that you'll punish them to the full extent of your limits. This is a very serious infraction and I hope that no one will be shown to be even partially exempt from the rules.

My Blog

@wsethbrown

GeeShizzle MacCloud
#15 - 2014-08-18 23:55:44 UTC  |  Edited by: GeeShizzle MacCloud
Great to see this thread at last!

+rep and awaiting more info when you can guys

<3

Edit: also great quote there Sugar Kyle! Very relevant indeed!

Sugar Kyle wrote:

I've recently been asked about accounts used for businesses and what account usage qualifies as a business: reference this part of the EULA:

Quote:
"Accounts may not be used for business purposes. Access to the System and playing EVE is intended for your personal entertainment, enjoyment and recreation, and not for corporate, business, commercial or income-seeking activities. Business entities and anyone who is acting for or on behalf of a business or for business purposes may not establish an Account, access the System or play EVE. Accessing the System or using the Game for commercial, business or income-seeking purposes is strictly prohibited."
CCP Falcon
#16 - 2014-08-18 23:57:58 UTC
GeeShizzle MacCloud wrote:
Great to see this thread at last!

+rep and awaiting more info when you can guys

<3


I'd like to sleep first, then I'll be back on this first thing in the morning.

<3

[img]http://37.media.tumblr.com/2f735ec3025eb1cc8bb4fe5f6c192098/tumblr_n9wcu3Eciu1t98kwro1_500.gif[/img]

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Sugar Kyle
Middle Ground
#17 - 2014-08-19 00:02:47 UTC
CCP Falcon wrote:
GeeShizzle MacCloud wrote:
Great to see this thread at last!

+rep and awaiting more info when you can guys

<3


I'd like to sleep first, then I'll be back on this first thing in the morning.

<3


When we contacted CCP it was about 2am their time and we got immediate responses from CCP Falcon and CCP Leeloo. CCP Falcon is now going to bed 22 hours later. I toss that out there for the people who will wonder why questions will not be answered until tomorrow.

Member of CSM9 and CSM10.

TheMercenaryKing
Ultimatum.
#18 - 2014-08-19 00:02:56 UTC
I think CCP needs to be completely transparent with this investigation. The old ideology of Player-CCP only should be removed when involving RMT, Exploiting, Cheating, and severe cases of harassment.
TheMercenaryKing
Ultimatum.
#19 - 2014-08-19 00:03:44 UTC
CCP Falcon wrote:
GeeShizzle MacCloud wrote:
Great to see this thread at last!

+rep and awaiting more info when you can guys

<3


I'd like to sleep first, then I'll be back on this first thing in the morning.

<3

[img]http://37.media.tumblr.com/2f735ec3025eb1cc8bb4fe5f6c192098/tumblr_n9wcu3Eciu1t98kwro1_500.gif[/img]


YOU CAN LINK IMAGES NOW?
KIller Wabbit
MEME Thoughts
#20 - 2014-08-19 00:06:07 UTC
Psianh Auvyander wrote:
I want to give a big thanks for the CSM for being so on the ball for this.


CSM was supposedly passionate about getting this resolved with CCP when they first started this latest session. Appears more like they were run over by the ball.

Thanks CCP for not taking care of this last fall. Perfect timing for the confidence booster we needed now.

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