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can or will eve put an acct on hold on request?
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Lugia3
Federal Navy Academy
Gallente Federation
#61 - 2014-08-09 10:44:52 UTC
My motherboard burnt out once, took a month to get a new computer. After a petition, ccp refunded the lost time.

"CCP Dolan is full of shit." - CCP Bettik
Alt Two
Caldari Capital Construction Inc.
#62 - 2014-08-09 11:18:53 UTC
Demonfist wrote:
Paranoid Loyd wrote:
Demonfist wrote:
hard drive failure that's never supposed to happen.

Straight Please inform me of this invincible hard drive.

Please inform me how many times the average PC user has a hard drive fail. Thanks.

http://static.googleusercontent.com/media/research.google.com/sv//archive/disk_failures.pdf

If I'm reading the average failure rate graph correctly ~15% of all of google's drives fail within 2 years, and ~35% within 5 years. And I would assume that google takes better care of their server hardware than your average home user (proper cooling, etc).

On the one hand, 15% is worryingly high that it could warrant keeping spare drives in stock. But on the other hand, drive technology is constantly improving and you will get a higher value for your money by buying as late as possible.
Arsine Mayhem
Doomheim
#63 - 2014-08-09 17:13:35 UTC
A week for a HD replacement? That's sad.

Buy drive, install drive, reload os (or if you were smart, image your backup to the new drive), install eve, play.
Arsine Mayhem
Doomheim
#64 - 2014-08-09 17:15:03 UTC
Lothras Andastar wrote:
Demonfist wrote:
My PC had catastrophic had drive failure a few days ago and I'm not going to be able to login for a week or so while it's being repaired (on now with my phone). I've already put in a support ticket requesting my account be temporarily put on hold but I'm not sure that's the best thing to do or if CCP will even do it. I have 13 accounts in total. What is the best way to handle this? Can I put my accounts on hold or am I just screwed on time I've paid for?

The fact you have 13 accounts and don't have a single way of accessing them in the event of a hard drive failure means you deserve everything you get.



Because it's your decision
Drago Shouna
Doomheim
#65 - 2014-08-09 22:05:25 UTC
Demonfist wrote:
Qalix wrote:
Hulu has subscriptions that you can put on hold. Probably because people were unsubbing so often and they needed to stabilize their numbers. Something for CCP to think about.

This discussion doesn't have to be about petitions for help. It can be about possibilities for the future.

Cue the guy who will tell us all how putting subs on hold is like, totally dumbing down the game.

Or a phone/web tool for management of training queues would also work. To be honest I'm surprised they don't already have that.


John Lander was looking into that and working on it before he left CCP, I have no idea what's happening now though.

Solecist Project...." They refuse to play by the rules and laws of the game and use it as excuse ..." " They don't care about how you play as long as they get to play how they want."

Welcome to EVE.
Demonfist
New Eden Capsuleer College
Higher Education
#66 - 2014-08-09 22:52:10 UTC
Alt Two wrote:
Demonfist wrote:
Paranoid Loyd wrote:
Demonfist wrote:
hard drive failure that's never supposed to happen.

Straight Please inform me of this invincible hard drive.

Please inform me how many times the average PC user has a hard drive fail. Thanks.

http://static.googleusercontent.com/media/research.google.com/sv//archive/disk_failures.pdf

If I'm reading the average failure rate graph correctly ~15% of all of google's drives fail within 2 years, and ~35% within 5 years. And I would assume that google takes better care of their server hardware than your average home user (proper cooling, etc).

On the one hand, 15% is worryingly high that it could warrant keeping spare drives in stock. But on the other hand, drive technology is constantly improving and you will get a higher value for your money by buying as late as possible.

I would wager those are also always on server cluster array drives too. Not a less than a year old laptop that is off more often than its on.

eBil Tycoon > we're more like megacapitalistic psychotic space cowboys with raging epeens and 3% real girls.
Demonfist
New Eden Capsuleer College
Higher Education
#67 - 2014-08-09 22:58:01 UTC
Lugia3 wrote:
My motherboard burnt out once, took a month to get a new computer. After a petition, ccp refunded the lost time.

Hopefully they'll do this for me as well once I'm back up and running. It would give me enough reassurance of their dedication to customer service that I would have no reservations about sticking around. I'm a player searching for a new "home" game.

eBil Tycoon > we're more like megacapitalistic psychotic space cowboys with raging epeens and 3% real girls.
Arcelian
0nus
#68 - 2014-08-10 07:44:18 UTC
Demonfist wrote:
Lugia3 wrote:
My motherboard burnt out once, took a month to get a new computer. After a petition, ccp refunded the lost time.

Hopefully they'll do this for me as well once I'm back up and running. It would give me enough reassurance of their dedication to customer service that I would have no reservations about sticking around. I'm a player searching for a new "home" game.


Wait, so, you spent all of your "disposable income", on 12 plexes, so now you can't buy a new drive, plus you pay for 13 accounts, and you are looking for a new "home game?"

Yeah, sure bud, something tells me you aren't going anywhere, whether CCP does anything for you or not.
witchking42
Doomheim
#69 - 2014-08-10 07:56:45 UTC  |  Edited by: witchking42
Anyone who tells you it will take a week to replace a hard drive is ripping you off, it's a few hours work, tops.

Buy new HD, boot up with your OS DVD in drive and install OS in around 30-40 mins.

Install EvE, symlink your install if needed for multiple clients, or install your multibox software.

Start playing.

Restore My Documents etc from your backup during first downtime....you did back up didn't you?

The only lengthy time will be all the OS updates you will need to install, but this can be done when not playing.

If you're smart enough to play Eve you're clued up enough to put a hard drive in.

Total time 3 hours max!
Alt Two
Caldari Capital Construction Inc.
#70 - 2014-08-10 10:01:35 UTC
Demonfist wrote:
Alt Two wrote:
Demonfist wrote:
Paranoid Loyd wrote:
Demonfist wrote:
hard drive failure that's never supposed to happen.

Straight Please inform me of this invincible hard drive.

Please inform me how many times the average PC user has a hard drive fail. Thanks.

http://static.googleusercontent.com/media/research.google.com/sv//archive/disk_failures.pdf

If I'm reading the average failure rate graph correctly ~15% of all of google's drives fail within 2 years, and ~35% within 5 years. And I would assume that google takes better care of their server hardware than your average home user (proper cooling, etc).

On the one hand, 15% is worryingly high that it could warrant keeping spare drives in stock. But on the other hand, drive technology is constantly improving and you will get a higher value for your money by buying as late as possible.

I would wager those are also always on server cluster array drives too. Not a less than a year old laptop that is off more often than its on.

Frequent spin down / spin up cycles increase the failure rate. And laptops often have pretty aggressive power saving settings making the problem even worse.
Serene Repose
#71 - 2014-08-10 23:08:08 UTC
May I join the cacophony of people in shouting YOUR ACCOUNT WILL BE HERE WHEN YOU GET BACK!!! Unless, of course, you're gone an inordinate amount of time, and the descendents of the present CCP confederation decide to use all that hard-won hardware for something a bit more humanitarian, like a Center for the Prevention of Fur Seal Clubbing. Then, I'd say you're screwed, unless you're a fur seal.

We must accommodate the idiocracy.