EVE General Discussion

It is indeed sometimes nice to know theirs at least one adult working for the company and is dealing with exactly what you would hope.

CCP MasterCard at work

Oh anything to do with accounts and billing is dealt with almost immediately,
the only reason i know of where this wasn't the case is when they have trouble contacting you.

Please tell me you're not serious about the live chat. I can't tell if you're joking or not, that's how bad EA are.

Give CCP Guard a rubber chicken or comically oversized sunglasses in the next video.

I closed an EA account some time ago and after it had been inactive for 6 months they sent me some e-mail that went straight to my spam folder saying "we're reactivating your account, if you don't want us to do this you must respond to this e-mail and let us know." After getting dinged for one payment I re-cancelled the sub and wrote them an e-mail that said essentially "Under no circumstances is anyone at EA authorized to put ANY charge on ANY credit card belonging to me ever again. Rest assured I will NEVER make the mistake of buying from you again. If I see any more charges from EA I will file a credit card fraud complaint against you. I am also keeping several copies of this e-mail with a date stamp in case I need to follow through. Understood?"

They never answered or charged me again.

With EA only releasing small portions of a game at a time in order to charge you 7 or 8 times for a single game they make it very easy to avoid the temptation to buy something that looks good because I know full well that all the good parts will be held ransom and the old 80s coin-op, impossible difficulty, arcade games asked for a quarter less often than EA asks for $60. Some two years later I still haven't bought anything from EA, I don't miss it and EA's CEO got fired. I danced about the grave of his career and I honestly hope he never works again and if he does it better be in something other than gaming or anything else I care about.

Although we've established here that the pit of horrible customer service goes extremely deep, this is not something to aim for nor is it something you should try to beat by a narrow margin (you could answer your phone at customer service with a massive belch and still beat EA by a wide margin). I've had nothing but good things to say about CCP customer service as well. The two times I've had to contact CCP directly I've gotten enough responses to have the situation resolved within a few hours. The crew at CCP probably don't get recognized as often as they should for the quality of their customer service.

I find it amazing they keep getting voted worst company in the us, you know , the same country that has Academi (Formerly known as Blackwater and Xe.),Northrop Grumman and so on.

Props? Are you crazy?? They make us update this game everyday! Like today, there was a patch for 12 mb! TWELVE FRICKIIN MB!!!


Eve is dying.

I love the fact that they do that. I find it comforting the product I'm hooked on is kept in working condtion. It also has the side-effect that I view every other game as inherently "broken".

Abloobloobloo mean old CCP is actually fixing and developing their games as opposed to other MMO's that go into 12 hour DT once a week and does literally nothing to it but cool it down. The patches I don't mind it shows at least that CCP cares or something as opposed to other games where they won't fix an easily doable glitch for 3 months and ban anyone doing it even if they do it by accident.