These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

Support tickets

First post First post
Author
Previous Topic Next Topic
Big Dallocort
University of Caille
Gallente Federation
#1 - 2014-07-30 04:16:49 UTC
Just a quick question guys, how do ccp get back to you after you lodge a support ticket?
Shederov Blood
Deadly Viper Kitten Mitten Sewing Company
#2 - 2014-07-30 04:21:58 UTC  |  Edited by: Shederov Blood
In game, press f12 (or the help button on your neocom), view your support tickets, any replies will be added to your ticket there.

Out of game, log into support and go here.

Their responses will also be sent to the account owner's email address, but not to your eve-mail.

Who put the goat in there?
Big Dallocort
University of Caille
Gallente Federation
#3 - 2014-07-30 04:26:17 UTC
Cheers for that
J'Poll
School of Applied Knowledge
Caldari State
#4 - 2014-07-30 07:32:58 UTC
Logs still show nothing P

---


* Through in game F12 menu
* Through the out of game support page
* Through an email sent to the email linked to the account.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
Big Dallocort
University of Caille
Gallente Federation
#5 - 2014-07-30 08:06:18 UTC
Just a follow up, how long does it normally take for them to get back to you
Kaarous Aldurald
Black Hydra Consortium.
#6 - 2014-07-30 08:13:28 UTC
Big Dallocort wrote:
Just a follow up, how long does it normally take for them to get back to you


That entirely depends on the severity of what your ticket is about.

Something minor like email harassment can be resolved in a matter of hours, but if you're putting in a ticket for any kind of RMT, reimbursement, or stuff like that, it can take a while.

The longest ticket time I have personally ever seen is just shy of a week.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.
Big Dallocort
University of Caille
Gallente Federation
#7 - 2014-07-30 08:15:49 UTC
Cool thanks, not something I'm in a rush for, but would still like it sorted ASAP Big smile
Shederov Blood
Deadly Viper Kitten Mitten Sewing Company
#8 - 2014-07-30 08:23:48 UTC
"Stuck" tickets tend to get answered quickly, within a few minutes.

Anything else, a couple of hours to a couple of days.

Who put the goat in there?
Serene Repose
#9 - 2014-07-30 09:37:35 UTC  |  Edited by: Serene Repose
How DOES CCP (singular, one corporation) get back to you? I know you don't mean "how DO the members of CCP..." because it's probably obvious some people have nothing to do with support at all. Funny. People think if they're referring to a "THING" with more than one person it's PLURAL, when it's NOT.

Whatever school, newspaper, TV star, ROCK star you folks first heard this from and picked it up from HE or SHE (if it was only one person) or IT - if it was a school, or a TV Station...newspaper...IS WRONG. You don't walk around with mustard smeared on your forehead. That looks stupid, right? Guess what this idiotic habitual mistake with your own language looks like....

And, if you find something similar in your email from CCP, that's how the support people respond to you. I suggest you deal with those people cordially and in a friendly fashion - not to get your help ticket worked out the way YOU want, but because (it just so happens) THEY are friendly and cordial PEOPLE <----- plural, so it gets "they" not "he, or she" or "him, or her". I know this is all very tiresome.

Try working for EVE's support if you think THIS is tiresome.

We must accommodate the idiocracy.
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#10 - 2014-07-30 09:45:12 UTC
Serene Repose wrote:
How DOES CCP (singular, one corporation) get back to you? I know you don't mean "how DO the members of CCP...".

You sure they are members and not employees?

Or were you really using members in the context of referring to the employees of the company?

Perhaps the OP was using the company in context too, to refer to the people, as it's kind of obvious.
GM Arcade
Game Masters
C C P Alliance
#11 - 2014-07-30 11:21:07 UTC
Shederov Blood wrote:
In game, press f12 (or the help button on your neocom), view your support tickets, any replies will be added to your ticket there.

Out of game, log into support and go here.

Their responses will also be sent to the account owner's email address, but not to your eve-mail.


Quite frequently we find that the replies being sent to players email addresses are rejected as the email address is not available. If you get a reply in-game but not through your corresponding email account then please take the time to check your email address information is accurate.

You can do this by logging into the Account Management site.

Lead GM Arcade | Customer Support Manager
CCP Falcon
#12 - 2014-07-30 11:25:15 UTC
GM Arcade wrote:
Shederov Blood wrote:
In game, press f12 (or the help button on your neocom), view your support tickets, any replies will be added to your ticket there.

Out of game, log into support and go here.

Their responses will also be sent to the account owner's email address, but not to your eve-mail.


Quite frequently we find that the replies being sent to players email addresses are rejected as the email address is not available. If you get a reply in-game but not through your corresponding email account then please take the time to check your email address information is accurate.

You can do this by logging into the Account Management site.


Also remember to give GM Arcade hugs. He loves hugs.

Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Big Dallocort
University of Caille
Gallente Federation
#13 - 2014-07-30 12:18:20 UTC
GM Arcade wrote:
Shederov Blood wrote:
In game, press f12 (or the help button on your neocom), view your support tickets, any replies will be added to your ticket there.

Out of game, log into support and go here.

Their responses will also be sent to the account owner's email address, but not to your eve-mail.


Quite frequently we find that the replies being sent to players email addresses are rejected as the email address is not available. If you get a reply in-game but not through your corresponding email account then please take the time to check your email address information is accurate.

You can do this by logging into the Account Management site.



Everything checks out at my end email addy correct,
Big Dallocort
University of Caille
Gallente Federation
#14 - 2014-07-30 12:19:52 UTC
CCP Falcon wrote:
GM Arcade wrote:
Shederov Blood wrote:
In game, press f12 (or the help button on your neocom), view your support tickets, any replies will be added to your ticket there.

Out of game, log into support and go here.

Their responses will also be sent to the account owner's email address, but not to your eve-mail.


Quite frequently we find that the replies being sent to players email addresses are rejected as the email address is not available. If you get a reply in-game but not through your corresponding email account then please take the time to check your email address information is accurate.

You can do this by logging into the Account Management site.


Also remember to give GM Arcade hugs. He loves hugs.

Big smile




Lots in common I love hugs tooBig smile
Josef Djugashvilis
#15 - 2014-07-30 12:26:10 UTC
Big Dallocort wrote:
Just a follow up, how long does it normally take for them to get back to you


Between this long, and that long.

Depends on the nature of the ticket.

This is not a signature.
Big Dallocort
University of Caille
Gallente Federation
#16 - 2014-07-31 15:37:50 UTC
Well the issue seems to have sorted itself out in a rather round about way, thanks for the advice guys