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Loss of days when renewing subscription

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Sil le
Caldari Provisions
Caldari State
#1 - 2014-07-18 13:59:51 UTC
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops
Aziesta
Binal Extensions
Xagenic Freymvork
#2 - 2014-07-18 14:07:32 UTC
By that, do you mean that the "next payment date" is 4 days earlier next year? If so, I believe that they consider a month to be 30 days, so you're buying 12 months, which is 30 x 12 = 360 days. So it's not technically a year.
Sara Tosa
School of Applied Knowledge
Caldari State
#3 - 2014-07-18 14:08:52 UTC
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops

remember that eve "months" are 30 day packages, not real months.
Victor Andall
#4 - 2014-07-18 14:20:07 UTC
Rabble rabble skillpoint reimbursements!

I just undocked for the first time and someone challenged me to a duel. Wat do?

19.08.2014 - Dinsdale gets slammed by CCP Falcon. Never forget.
Xavier Liche
ACME Mineral and Gas
#5 - 2014-07-18 17:17:39 UTC
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops


Just one more way to milk us.

It is even more fun if you pay monthly, the billing date keeps changing until eventually it lands the day BEFORE payday.
J'Poll
School of Applied Knowledge
Caldari State
#6 - 2014-07-18 17:22:30 UTC
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
J'Poll
School of Applied Knowledge
Caldari State
#7 - 2014-07-18 17:24:03 UTC
Xavier Liche wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops


Just one more way to milk us.

It is even more fun if you pay monthly, the billing date keeps changing until eventually it lands the day BEFORE payday.



Too bad that you dont complain about it during February where there are 2 extra days for that month compared to an EVE-month

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
Xavier Liche
ACME Mineral and Gas
#8 - 2014-07-18 17:25:48 UTC
J'Poll wrote:
Xavier Liche wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops


Just one more way to milk us.

It is even more fun if you pay monthly, the billing date keeps changing until eventually it lands the day BEFORE payday.



Too bad that you dont complain about it during February where there are 2 extra days for that month compared to an EVE-month


/facepalm

And that makes it ok.
Xavier Liche
ACME Mineral and Gas
#9 - 2014-07-18 17:29:09 UTC
J'Poll wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.


Yes, yes, the lawyers got the wording perfect.

That doesn't change the expectations of a consumer market that is accustomed to monthly billing cycles. This will always be seen as a cheap trick.
Adam Junior
Aliastra
Gallente Federation
#10 - 2014-07-18 21:39:59 UTC
Xavier Liche wrote:
J'Poll wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.


Yes, yes, the lawyers got the wording perfect.

That doesn't change the expectations of a consumer market that is accustomed to monthly billing cycles. This will always be seen as a cheap trick.



it's not my "expectation" that the length of game time i'm paying for should depend on the time of year

just imagine complaining about a less than 2% difference in subscription time
Rowells
Blackwater USA Inc.
Pandemic Horde
#11 - 2014-07-18 21:41:51 UTC
Xavier Liche wrote:
J'Poll wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.


Yes, yes, the lawyers got the wording perfect.

That doesn't change the expectations of a consumer market that is accustomed to monthly billing cycles. This will always be seen as a cheap trick.


It's only a trick if you don't read the details
Gully Alex Foyle
The Scope
Gallente Federation
#12 - 2014-07-18 21:46:05 UTC
Xavier Liche wrote:
J'Poll wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.


Yes, yes, the lawyers got the wording perfect.

That doesn't change the expectations of a consumer market that is accustomed to monthly billing cycles. This will always be seen as a cheap trick.

Anyone that is ok with being defined as a consumer should just shut up and consume some more.

Make space glamorous! Is EVE dying or not? Ask the EVE-O Death-o-meter!
Yokai Mitsuhide
Doomheim
#13 - 2014-07-18 21:47:37 UTC
Rowells wrote:
Xavier Liche wrote:
J'Poll wrote:
Sil le wrote:
Anyone else noticed a loss of days when renewing a subscription?

I have just lost 4 days game time after renewing my 12 month subscription (I also suspect this has happened the last two years as well) Oops



Hmz.

Maybe next time before you start to complain do some research on subs.

EVE uses fixed 30 day 'months'.

12 x 30 = 360.

So, no you did not lose 4 days, yes you did receive exactly what you paid for.


Yes, yes, the lawyers got the wording perfect.

That doesn't change the expectations of a consumer market that is accustomed to monthly billing cycles. This will always be seen as a cheap trick.


It's only a trick if you don't read the details


It should be on the same day every month...like most any other service that does recurring billing. It's just better that way, and you don't need to worry about getting charged on a day you weren't expecting.
Radelix Cisko
JUMP DRIVE ACTIVE
#14 - 2014-07-18 22:14:54 UTC
Use EVEmon. it bugs me every hour starting a week before the sub expires.

Despite my posting prowess I really am terrible at this game
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#15 - 2014-07-18 22:50:46 UTC
Ok people, the OP had a genuine question. The question has been answered.
There is no need to start a debate over the validity of EvE's payment scheme. It's rather pointless to do so on the forum.

Therefore, thread locked to prevent further unnecessary derailment.

ISD Ezwal Community Communication Liaisons (CCLs)