These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

EVE Online freezes (locks up) my computer randomly. Unplayable
Author
Previous Topic Next Topic
Zoltar Torzoid
Department of Defence
Get Off My Lawn
#1 - 2014-07-04 21:13:07 UTC
I've been eve-less for the better part of a month because every time I try to play, eve locks up my computer within a half hour, usually within minutes of turning it on. I've looked through the forums and have found a few other people with similar problems but it does not seem to be too widespread, and no one can tie the problem down to a single cause. Some freeze up when they activate a module, or if some random other software is running. My problem is the same, and I thought that it was for sure eve+something else. It is not.

Eve is the ONLY software I run that causes this problem. I can run it with 10 other third party apps, including other games, or I can run it all by itself with everything I can turn off on my computer turned off. Within minutes, it freezes my machine either way. I have tested it on all group settings of the graphics options, including turning off or adjusting one setting at a time to see if the problem was a client graphics issue. I even went as far as upgrading my graphics card to a newer model. Nothing from this seems to effect the crashing problem.

I have tested eve with sound, without sound, with sound with all of the sound toggles off, and with all but one of them on straight down the list of toggles to see if the problem was sound related. I have even disabled my sound card and I still get freezing. Sound is not the problem.

I have a Steam account with 206 other games, I have tried out about 40 or so of them and not had this issue. I have used graphic design software, office software, and even a couple benchmarks. Eve is the only program that does this.

Since this has only become a problem since the latest expansion (Kronos) I have to assume that some of the new code, or old broken code simply does not like a piece of hardware on my machine. Perhaps the processor or the chip set. I hope that the next expansions fixes the problem. I have been playing Eve for longer than 8 years with very little problem. I would hate to have to close my accounts simply because the game refuses to function on my machine.

As I have said I have only seen a few people post with a problem similar to this. I'd like to ask anyone who reads this, if they are having this problem as well, say so. Problems tend to be fixed when more people have them.


PC Stats:
Microsoft Windows 7 Ultimate v. 6.1.7601 SP 1 Build 7601
AMD FX-8150 Eight-Core Processor 3.6 GHZ
16 GB Ram
AMD Radeon R9 200X 4GB
running DX11
dxdiag on next post.
Zoltar Torzoid
Department of Defence
Get Off My Lawn
#2 - 2014-07-04 21:13:14 UTC
DXDIAG:
Quote:
------------------
System Information
Time of this report: 7/4/2014, 16:07:49
Machine name: GOLIATH
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
Processor: AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 3988MB used, 28668MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6810)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_04A11043&REV_00
Display Memory: 3786 MB
Dedicated Memory: 4070 MB
Shared Memory: 3812 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: iH283H
Monitor Id: HSD24CD
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
Driver Version: 14.100.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/17/2014 21:42:54, 1343272 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B50-11CF-F376-AB24BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6810
SubSys ID: 0x04A11043
Revision ID: 0x0000
Driver Strong Name: oem107.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:14.100.0.0:pci\ven_1002&dev_6810
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB
petertje35
Rabble Inc.
Northern Coalition.
#3 - 2014-07-05 18:23:13 UTC
had the same problem, going back to my old graphic card drivers worked. I had updated them before