EVE New Citizens Q&A

Having players scam others in Rookie Help channel is definitely not good at all, especially if ISD members are letting it happen. Doubt you'll get banned but you should report it to Customer Support asap.

There are 3 ways to contact Customer Support:

1 - File a support ticket in-game by pressing F12 (or pressing the "Help" button in the NeoCom) and select "Create New Support Ticket"

2 - Write a support ticket in the web-browser by selecting "Create New Support Ticket" in the EVE-SUPPORT section of www.eveonline.com.

3 - Send an E-mail directly to support@eveonline.com

Include all pertinent information related to the issue, such as username / character name, location, date / time, etc. Also include a brief but detailed description of the issue and if you know how it occurred along with if you've encountered the issue before.


DMC

Several of us have reported him, hours ago, but there's been no response.

There isn't usually an ISD presence in the channel. Once or twice a day an ISD will come in. Occasionally one will stay for 40 minutes and answer questions, but most of the time it's only ten minutes or they just sit quietly and respond only to people asking where other language channels are by telling them to speak English.

File it under Harassment, that generally gets replies pretty quickly. It's kinda fitting anyway.

I might be wrong here so someone from ISD would have to confirm.

ISD members do not have the right or ability to ban a player. They can give warnings along the lines off "this behavior is not allowed in this channel" and point CCP towards the player in question, but thats all they can do.

As others have mentioned, file a petition about it, but i would advice that you do it in the proper sections. I cant remember if something like this should go under harassment (i doubt it tho), and while it can be tempting to file something under high priority sections to get a quicker response it wont do much beyond clogging up the petition system and annoy the people who have to sort trough the petitions.
In worst case your petition will just get closed and you have to re-file it under the correct section, thus prolonging the wait.

If you petition the player, and it keeps happening after you have received a response to your petition, file a new petition. Remember to include logs and similar. Chances are that the player got a warning, and decides to just keep pushing their luck. If the player in question keeps doing it CCP will (im guessing) eventually punish him more strictly.

Hover mouse pointer over their name in chat.
Right click + block

Even if ISD could ban them, they would just be back 5min later with a new account and different IP.

if only for the mean time they could have perma kill rights against them

Blocking the character won't help the issue.

Reporting the character will help the issue.

Scamming new players in Rookie Help Chat is unacceptable. That's something CCP definitely needs to look at, especially since it could easily cause new players to quit before they even actually get into the game.


DMC

I've spent a good deal of time in Rookie Help, with a new capital alt I've started, helping out newbros.

I've seen extremely few scam attempts in-channel.

Each time they were immediately spotted and called out (in the chat channel) by several people (including me obviously). Often this would lead to a brief description and discussion of scamming in EVE, which was helpful to all the rookies.


So yeah, whoever is in charge should take action against these silly RH scammers as soon as possible. BUT I disagree this is an issue at all.


If you spend some time in Rookie Help, you'll find that the newbros that hang out there are quite smart. They are already following Rule Zero of EVE: 'Talk to people, ask questions, make friends'. They're actually the least likely to fall for scams.

Stop being dumb.

It's not about the OP falling for his scams, it's the newbies. And if the OP (or whoever else is helping in that channel at that moment) blocks the guy they can't see his nonsense and then explain to newbies that they are about to be scammed.

Trolling help channel is sad and show the exact same low self esteem as baiting newbies in starter systems. One has to be hilariously terrible (most are actually, when you check them) and very angry at the world, themselves and/or their lives to do that.

No, just as how the low self esteem emo wrist cutters enjoy baiting newbies in starter systems it's the same here. EVE has 5+K normal systems and only a few of those are exempt from the normal sandbox in that they are "safe havens" from most of the stuff EVE has to offer. They are policed by rules and acted upon by GM if someone felt the need to try and pump up his frail ego by toying with newbies.

Help channel is also policed by similar rules; it's one of two official channels which are save havens from most of the stuff EVE has to offer. Only terrible autists who spend their years crying about how they're just not understood would think it's "funny" to clown around in those. Morons who think they're funny and intelligent (but really aren't) should be acted upon swiftly and decisively. itrollu.jpg generally applies here.