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New Blog Suggestions on how to fix the CSM as a process

First post
Author
Malcanis
Vanishing Point.
The Initiative.
#41 - 2014-05-18 07:40:27 UTC
With respect to people banging on about blocs and grr goons and such... Also with respect to the diversity of the CSM9 slate: what diversity do you think is missing from the CSM?

We have, to my knowledge:

2 lo-sec people (Sugar Kyle, Major Silva)
3 hi sec people (Mike Azariah, Steve Ronuken, Mangala Solaris)
3 science/industry people (Mynnna, Sugar Kyle, Steve Ronuken)
3 new player people (Ali Aras, Sugar Kyle, Matias Otero)
2 community people (Xander, DJ Funkybacon)
1 PvE person (Mike Azariah)
5 0.0 sov people, including 1 non bloc (Mynnna, Progodlegend, Sion, Corebloodbrothers, Xander Poena)
1 W-space person (corbexx)
1 3rd party app/API person (Steve Ronuken)

And the CSM9 members could probably add several more secondary specialised areas of expertise in addition to what I have hastily compiled there. Mynnna is knowledgeable in medium ship PvP, for instance. Mike flies with Bombers Bar and knows a fair bit about stealth bombers. And so on.

The "0.0 sov people" could actually be broken down further; mynnna is a trade/industry specialist, Progod is a fleet commander, Sion is a diplomat, Corebloodbrothers is from CVA (non bloc) and Xander operates in game as a low level grunt member: "an ordinary guy" - so each brings a widely different and useful perspective.

Likewise the "industry slate" has 1 0.0 person, 1 lo-sec person and 1 hi-sec person. Ideal!

Likewise the "hi-sec slate" has 1 science & industry person, one PvE person and 1 PvP person.

I won't claim that the spread of expertise is perfect, but you know, I think it's pretty damb good If CSM9 puts in the hours that CSM8 did, I don't see any reason why we the players can't consider ourselves as well represented to CCP as we could reasonably expect to be.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

James Amril-Kesh
Viziam
Amarr Empire
#42 - 2014-05-18 07:46:45 UTC
11 high-sec miners sounds like good diversity. The rest can be token players who did solo a handful of times in the other three areas.

Enjoying the rain today? ;)

Mike Azariah
The Scope
Gallente Federation
#43 - 2014-05-18 09:03:30 UTC
At least one former CSM, Malcanis, and one current, me, have read you post and likely your blog as well.

Turnout was poor. Agreed. I'd love to know how to change that. As people have pointed out . . . only a small percentage of the player base give a damn or even know about the elections. They see it as someone elses gameplay, not directly impacting their own play. If they know about it at all.

If you took everything that was written here as gospel then you have another reason not to vote . . . the 'CSM is useless/PR stunt' crew.

If you went to the CSM panel at Fanfest you would have seen the a bit more than half of the people who went to that panel claimed to not have voted. And they were voluntarily attending a panel on a political body that they could not be bothered to vote for.

I'd say a bigger ad in the launcher but some players even bypass that, if they can. As for most of the rest of the players? It is just background noise and ignored.

Organizations organize and get their members to vote. It is not in their best interests to 'get out the vote' outside of their own boundaries as that would dilute their effectiveness. So it is up to more independent sourcing to motivate the electorate. This most recent election saw a mass emailing targetting the new players.

In the end it comes down to what CCP Leeloo had to say . . .

Quote:
Eligible voters had cast 31,294 votes, meaning that the number of votes cast this year is significantly lower than for CSM 8. We feel that this is due to a lack of awareness about the CSM’s form and function within the community, and we will be working actively with CSM9 to reach a broader audience over the coming term


I agree with her and look forward to seeing what success we have.

m

Mike Azariah  ┬──┬ ¯|(ツ)

Prince Kobol
#44 - 2014-05-18 09:15:07 UTC
I do not believe the reason why more people do not vote in the CSM elections is down to not knowing who or what the CSM is.

Lack of awareness is a easy excuse to use and implies there is no real blame, its a cop out.

I am a frequent visitor on many other gaming sites and players who have never played Eve know about the CSM because they want something similar for their own game.

For me part of the problem is that CCP keeps doing things which undermine the CSM, the whole Somergate thing, minutes being so late that they were utterly pointless when released etc

The NDA to some extend doesn't help either. I am sure there are some aspects where CCP can loosen the strings a little to give us more visibility on the workings on the CSM so we can actually see what input they are giving and whether CCP are acting on that input.

I actually believe that will make more difference then anything else.

If people can actually see what difference the CSM can and do make then it will give more belief that it is something not only worth having, but worth voting for.







Malcanis
Vanishing Point.
The Initiative.
#45 - 2014-05-18 09:35:55 UTC
Prince Kobol wrote:
the whole Somergate thing


I've said it a bunch of times, but it bears repeating: it is a mistake to think of "CCP" as a homegenous, totally unified entity. CCP is composed of numerous sections and within those, dev teams. Some co-ordinate with the CSM more, others less so. Some not at all. That's their choice. (And sometimes it's even appropriate. What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.)

Post Somergate, marketing have been a little more communicative. I'll shout out David Reid in particular for leading that. I suspect he was perhaps a little surprised by the outlook of the CSM when he met us in January, but I think pleasantly so.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

Prince Kobol
#46 - 2014-05-18 10:04:50 UTC
Malcanis wrote:
Prince Kobol wrote:
the whole Somergate thing


I've said it a bunch of times, but it bears repeating: it is a mistake to think of "CCP" as a homegenous, totally unified entity. CCP is composed of numerous sections and within those, dev teams. Some co-ordinate with the CSM more, others less so. Some not at all. That's their choice. (And sometimes it's even appropriate. What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.)

Post Somergate, marketing have been a little more communicative. I'll shout out David Reid in particular for leading that. I suspect he was perhaps a little surprised by the outlook of the CSM when he met us in January, but I think pleasantly so.



Most people understand that you will have various different departments within CCP and they will all have they own weird and wonderful ways of working and communicating.

All companies are the same.

I am sure some people will view the CSM as a hindrance, other will view it as a great thing, however what matters is how top level management view the CSM and it is their job to ensure that things that effect the community at large, events such as somergate, that the CSM is involved in from the get go.

I actually do not know at what stage CCP officially went to the CSM regarding Somergate however from a players point of view, it was a mess and appeared that they did not consult the CSM which that in turn effects view the CSM as a force to do good for the game.

I do feel that one of the biggest problems that the CSM face today is that people still believe that they have no influence on CCP at all. The NDA is also another issue.

As somebody who was and still I presume under NDA Malc, do you feel that CCP could maybe loosen the strings a little in some aspects to allow more visibility on the workings and discussions that take place between the CSM and CCP?
Solecist Project
#47 - 2014-05-18 11:17:25 UTC
Mike Azariah wrote:
Turnout was poor. Agreed. I'd love to know how to change that. As people have pointed out . . . only a small percentage of the player base give a damn or even know about the elections. They see it as someone elses gameplay, not directly impacting their own play. If they know about it at all.

I'd say a bigger ad in the launcher but some players even bypass that, if they can. As for most of the rest of the players? It is just background noise and ignored.

In the end it comes down to what CCP Leeloo had to say . . .

Quote:
Eligible voters had cast 31,294 votes, meaning that the number of votes cast this year is significantly lower than for CSM 8. We feel that this is due to a lack of awareness about the CSM’s form and function within the community, and we will be working actively with CSM9 to reach a broader audience over the coming term


I agree with her and look forward to seeing what success we have.

m
"We feel that this is due to a lack of awareness about the CSMs form and function"

Wow, empty words.

Hey, look! We realized that the fact why nobody cares is because nobody knows or gives a damn!

D'uuuhhh ....



You are no people-persons.



Absolutely not. In no way or form.
Personally, I only know the CSM from the forums.
I bet that doesn't even ring a bell, right?



CCP sucks at this and they're clueless about it.
They'll address it in their disconnected ways as usual.


You suck at this, because you're simply no people-persons.
You may be good at other things, sure! And yes, you have your voters ... absolutely!


Does that make you people-persons? Hell no!
Voter turnout is ridiculously low.

Does any of you understand why?

No!


It's hilarious for me to think about how the CSM and CCP sit around
with smoking heads thinking about how to "solve" this issue.




Why not try me instead? (:

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia

Ramona McCandless
Silent Vale
LinkNet
#48 - 2014-05-18 11:23:15 UTC  |  Edited by: Ramona McCandless
After having taken a straw-poll in Alliance chat, I have compiled the following "useful" "facts";

80% of players dont like talking to each other or are alts

18% of players don't know what the CSM is

1.5% of players don't see the impact of the CSM in their EvE lives

0.5% of players are Ramona McCandless

We all know which of these demographics the CSM needs to appeal to for greater reach.

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann

Malcanis
Vanishing Point.
The Initiative.
#49 - 2014-05-18 13:12:08 UTC
Solecist Project wrote:
Mike Azariah wrote:
Turnout was poor. Agreed. I'd love to know how to change that. As people have pointed out . . . only a small percentage of the player base give a damn or even know about the elections. They see it as someone elses gameplay, not directly impacting their own play. If they know about it at all.

I'd say a bigger ad in the launcher but some players even bypass that, if they can. As for most of the rest of the players? It is just background noise and ignored.

In the end it comes down to what CCP Leeloo had to say . . .

Quote:
Eligible voters had cast 31,294 votes, meaning that the number of votes cast this year is significantly lower than for CSM 8. We feel that this is due to a lack of awareness about the CSM’s form and function within the community, and we will be working actively with CSM9 to reach a broader audience over the coming term


I agree with her and look forward to seeing what success we have.

m
"We feel that this is due to a lack of awareness about the CSMs form and function"

Wow, empty words.

Hey, look! We realized that the fact why nobody cares is because nobody knows or gives a damn!

D'uuuhhh ....



You are no people-persons.



Absolutely not. In no way or form.
Personally, I only know the CSM from the forums.
I bet that doesn't even ring a bell, right?



CCP sucks at this and they're clueless about it.
They'll address it in their disconnected ways as usual.


You suck at this, because you're simply no people-persons.
You may be good at other things, sure! And yes, you have your voters ... absolutely!


Does that make you people-persons? Hell no!
Voter turnout is ridiculously low.

Does any of you understand why?

No!


It's hilarious for me to think about how the CSM and CCP sit around
with smoking heads thinking about how to "solve" this issue.




Why not try me instead? (:


So the point of your prose verse is what? That the CSM is unpopular because you're not on it? Or what?

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

Tikitina
Doomheim
#50 - 2014-05-18 13:16:01 UTC
Maybe the lack of interest in the CSM is a side affect that most people are ok with how CCP is furthering this game.

Sure there are things that need to be worked on, but things are getting worked on and recently the results have been pretty good.

As soon as things get messed up again, you'll probably see an uptick in those interested in the CSM, among other things. Blink

Ramona McCandless
Silent Vale
LinkNet
#51 - 2014-05-18 13:19:55 UTC
Tikitina wrote:
Maybe the lack of interest in the CSM is a side affect that most people are ok with how CCP is furthering this game.
Sure there are things that need to be worked on, but things are getting worked on and recently the results have been pretty good.
As soon as things get messed up again, you'll probably see an uptick in those interested in the CSM, among other things. Blink


In my experience, in this community, you don't have to be interested in the CSM to complain that the sky isn't blue/yellow/red/black enough or to have an opinion on a wide variety of things that don't effect you.

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann

Malcanis
Vanishing Point.
The Initiative.
#52 - 2014-05-18 13:41:31 UTC
Tikitina wrote:
Maybe the lack of interest in the CSM is a side affect that most people are ok with how CCP is furthering this game.

Sure there are things that need to be worked on, but things are getting worked on and recently the results have been pretty good.

As soon as things get messed up again, you'll probably see an uptick in those interested in the CSM, among other things. Blink



This is p much my suspicion. The CSM will continue to be elected by a small fraction of the players, those who are involved enough in the game to take an interest in its future.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

Lors Dornick
Kallisti Industries
#53 - 2014-05-18 15:25:25 UTC  |  Edited by: Lors Dornick
Prince Kobol wrote:
I do not believe the reason why more people do not vote in the CSM elections is down to not knowing who or what the CSM is.

snip

If people can actually see what difference the CSM can and do make then it will give more belief that it is something not only worth having, but worth voting for.

This I think is the key issue.

People tend to either complain that the CSM is useless, has no power and can't change anything, or complain that the CSM is has almost ultimate powers and is controlled by groups that only push their own agendas.

The fact is that the CSM is a (possibly a bit glorified) customer focus group.

Just like the ones used by basicly every single mass market developer of any form of software.

Used by developers to test ideas on, to bounce concepts with and to ask for new ideas.

The big difference with the CSM is that CCP allows the users to select the group, tags the individual members and encourage users to interact with the members of the group.

And lately, letting the focus group to be more tightly integrated in the development process than most normal focus groups.

But yet they can yell at the devs until their voices give in or file carefully formed documents and spreadsheets until they run out of bandwidth.

All decisions are taken by the devs, or more correctly by the executive producer(s).

The importance of voting and help selecting the group you want is that they can help CCP make the correct decisions.

But they have the 'political' power of a citizens council in an absolute dictatorship ;)

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.

commander aze
#54 - 2014-05-19 03:50:46 UTC  |  Edited by: commander aze
see next post formatting error

Commander Aze For CSM XII

https://forums.eveonline.com/default.aspx?g=posts&t=506400

Support the Community #Broadcast4Reps

commander aze
#55 - 2014-05-19 03:51:34 UTC  |  Edited by: commander aze
Mike Azariah wrote:
At least one former CSM, Malcanis, and one current, me, have read you post and likely your blog as well.

Turnout was poor. Agreed. I'd love to know how to change that. As people have pointed out . . . only a small percentage of the player base give a damn or even know about the elections. They see it as someone elses gameplay, not directly impacting their own play. If they know about it at all.

If you took everything that was written here as gospel then you have another reason not to vote . . . the 'CSM is useless/PR stunt' crew.

If you went to the CSM panel at Fanfest you would have seen the a bit more than half of the people who went to that panel claimed to not have voted. And they were voluntarily attending a panel on a political body that they could not be bothered to vote for.

I'd say a bigger ad in the launcher but some players even bypass that, if they can. As for most of the rest of the players? It is just background noise and ignored.

Organizations organize and get their members to vote. It is not in their best interests to 'get out the vote' outside of their own boundaries as that would dilute their effectiveness. So it is up to more independent sourcing to motivate the electorate. This most recent election saw a mass emailing targetting the new players.

In the end it comes down to what CCP Leeloo had to say . . .

Quote:
Eligible voters had cast 31,294 votes, meaning that the number of votes cast this year is significantly lower than for CSM 8. We feel that this is due to a lack of awareness about the CSM’s form and function within the community, and we will be working actively with CSM9 to reach a broader audience over the coming term


I agree with her and look forward to seeing what success we have.

m


people keep assuming this is about me. my interest is purely scholarly and to start a blog to help kill some of my freetime...

Thank you for replying

Sadly I couldn't attend fan fest due to a wedding date conflict but I have watched all the posted videos after the fact and the keynotes live.

I'm looking forward to seeing what this CSM does because it is an interesting group of people. I went about this start to try and shove the CSM to get the CCP to consider what political atrophy the csm has endured and try and fix that in the eyes of the player base.

As Far as fixing voter turn out potentially adding a gift for voting mentioned earlier in comments might drive the voting up and seed common non player made items.

I added in research regarding the voter turnout in 2008 for the US presidential elections and it was interesting to see when people associate "change" with both candidates the voter base is more likely to get out to vote when needed.

Potentially there are other more subtext ways of promoting CSM from CCP. for instance stating in releace info "from CSM requests and discussions we felt x was a good way to go" making it seem like the 2 are coordinated and gives lots of exposure to CSM in a positive way.

Commander Aze For CSM XII

https://forums.eveonline.com/default.aspx?g=posts&t=506400

Support the Community #Broadcast4Reps

Boatmans Throns
#56 - 2014-05-19 15:32:39 UTC
Malcanis wrote:

What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.



Honestly, what can CSM say to CCP that ordinary players can't on forums/reddit/twitter on any subject? That's why I don't care about CSM. If I have an idea I think is good I'll post it in F&I. If other people have ideas that are better they can do the same thing. If CCP is competent they'll be able to implement the good ideas. If they're not competent, the game has bigger issues than who is on CSM. None of the CSM candidates will be a better representative of my interests than I can be myself.

Goons wrote a song about me.

https://www.youtube.com/watch?v=NS4R86PkWbA

commander aze
#57 - 2014-05-19 19:22:13 UTC
Boatmans Throns wrote:
Malcanis wrote:

What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.



Honestly, what can CSM say to CCP that ordinary players can't on forums/reddit/twitter on any subject? That's why I don't care about CSM. If I have an idea I think is good I'll post it in F&I. If other people have ideas that are better they can do the same thing. If CCP is competent they'll be able to implement the good ideas. If they're not competent, the game has bigger issues than who is on CSM. None of the CSM candidates will be a better representative of my interests than I can be myself.


here is the advantage of the CSM, although any player can start a conversation on the forums, the CSM can start a conversation and have devs actively listening to why without having to sift through the trolls to find the good ideas.

simply put devs can ignore input from the forums its difficult to ignore a board of people that all say there is an issue and can discuss the issue in a two way conversation with the devs.

Commander Aze For CSM XII

https://forums.eveonline.com/default.aspx?g=posts&t=506400

Support the Community #Broadcast4Reps

James Amril-Kesh
Viziam
Amarr Empire
#58 - 2014-05-19 22:22:33 UTC
Boatmans Throns wrote:
Malcanis wrote:

What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.



Honestly, what can CSM say to CCP that ordinary players can't on forums/reddit/twitter on any subject?

Gee I wonder why CSM has to sign NDAs. It can't possibly be that CSM members are privy to information that would otherwise be terrible to release to the general player population.

Enjoying the rain today? ;)

commander aze
#59 - 2014-05-20 00:59:31 UTC
James Amril-Kesh wrote:
Boatmans Throns wrote:
Malcanis wrote:

What can the CSM say to Gridlock for instance, that ordinary players can't? Everyone wants better performance as soon as possible, the end.



Honestly, what can CSM say to CCP that ordinary players can't on forums/reddit/twitter on any subject?

Gee I wonder why CSM has to sign NDAs. It can't possibly be that CSM members are privy to information that would otherwise be terrible to release to the general player population.



I have to respond to a post a few up from here about bashing power blocs if cfc n3 couldn't round up enough votes I would be seriously conserned.

The NDA is more so about restrictions on the flow of information. Ccp uses this a shield to protect them from releasing the really bad ideas. But also from releasing info til it is ready for the public. Otherwise having a csm would be the most profitable business in eve.

I think and this is in no way related to comments before that ccp is too afraid to make mistakes publicly. Now let me step back and present the ideas forum where the player base openly discusses some of the worst. Ideas. Ever. But there is also some buried gold in those posts somewhere. Just a matter of finding it. I don't think the player base would be entirely against hearing a bad idea or two then getting the credit for shooting it down thselves. Or giving the csm credit for downing the bad idea.

The key is activating the player base. Ccp already has the praise of the community for listening to the players wants. Showing a more direct connection to players ideas and release content may aid in gaining back the votes

Commander Aze For CSM XII

https://forums.eveonline.com/default.aspx?g=posts&t=506400

Support the Community #Broadcast4Reps

Felicity Love
Doomheim
#60 - 2014-05-20 04:32:50 UTC
... CCP unveils new MMO... "Democracy"... film at 11... Roll

"EVE is dying." -- The Four Forum Trolls of the Apocalypse.   ( Pick four, any four. They all smell.  )