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EVE General Discussion

 
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Contacting CCP

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Author
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Prometheus Tumultus
Totally Legitimate Business Incorporated
#1 - 2014-05-14 14:45:00 UTC
Hey everyone, this is my first forum post and I've had some trouble with glitches in EVE, so I've made a support ticket and a bug report, but haven't gotten anything back abou either of them. I was wondering if there's a better way to get ahold of anyone from CCP.
Goatman NotMyFault
Lubrication Industries
#2 - 2014-05-14 14:48:12 UTC
Prometheus Tumultus wrote:
Hey everyone, this is my first forum post and I've had some trouble with glitches in EVE, so I've made a support ticket and a bug report, but haven't gotten anything back abou either of them. I was wondering if there's a better way to get ahold of anyone from CCP.



it can take 1hr or 1 week to get an answer... just wait
Doc Fury
Furious Enterprises
#3 - 2014-05-14 14:48:14 UTC  |  Edited by: Doc Fury
You could try smoke signals or perhaps offer a sacrifice to some obscure Viking deity.

☼

There's a million angry citizens looking down their tubes..at me.
Noel Wolfisheim
Project Blackwolf
#4 - 2014-05-14 14:48:18 UTC
By submitting a ticket through in-game you already got ahold of somebody at CCP. However, they cannot possibly reply to every submission quickly, nor they have to reply to all the bug reports. Other ways include posting in the appropriate forum, and that might be slightly better as you would get feedback from other players, also.
Solecist Project
#5 - 2014-05-14 14:58:07 UTC
Noel Wolfisheim wrote:
By submitting a ticket through in-game you already got ahold of somebody at CCP. However, they cannot possibly reply to every submission quickly, nor they have to reply to all the bug reports. Other ways include posting in the appropriate forum, and that might be slightly better as you would get feedback from other players, also.

That's on seriously impressive looking CCP Dev alt. :)

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Lisa Gentilette
The Scope
Gallente Federation
#6 - 2014-05-14 15:07:47 UTC
I had some big trouble the other day and went the support ticket route and got this after filling in a lengthy, non-emotional very descriptive bug report,

http://s28.postimg.org/nolpb9o71/Screen_Shot_2014_05_13_at_8_22.jpg

Since everything I typed was gone and I had more to do I was like forget it.

/o\
Unsuccessful At Everything
The Troll Bridge
#7 - 2014-05-14 16:20:22 UTC
Confirming that posting in General Discussion about support ticket response times indeed speeds up those support times.





Since the cessation of their usefulness is imminent, may I appropriate your belongings?
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#8 - 2014-05-14 16:43:59 UTC
Stuff is mostly answered here, but I should add: the most recent iteration of the bug reporting system does not provide any feedback on your report. There is no indication of how it was filed, if/when it was/is/will be fixed, or anything. I cannot provide any info on why it is that way (because I don't know, not because I'm not allowed to), but I just wanted to post a heads-up to those expecting responses to bug reports.

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.
Malcolm Shinhwa
The Scope
Gallente Federation
#9 - 2014-05-14 16:58:28 UTC
There is also the possibility that the glitches you have experienced are also expected game play. Make a post on the forums detailing them (in New Players, not in General Discussion, oh god no, not ever General Discussion), and you'll get some helpful responses.

[i]"The purpose of fighting is to win. There is no possible victory in defense. The sword is more important than the shield and skill is more important than either. The final weapon is the brain. All else is supplemental[/i]."
Derath Ellecon
University of Caille
Gallente Federation
#10 - 2014-05-14 17:04:01 UTC
From the US 011-354-555-HTFU I think.
voetius
Grundrisse
#11 - 2014-05-14 17:15:33 UTC

As Malcolm said, if you aren't sure if it is an intended feature, post in New Users Q & A.

Otherwise if you are sure it's a bug make a post in Issues & Workarounds forum, but read the first page or two to see if other people have this problem and if they have a workaround.

Posting in GD is just going to get you trolled.
Knights Armament
Deep Core Mining Inc.
Caldari State
#12 - 2014-05-14 17:59:53 UTC
Ramona McCandless
Silent Vale
LinkNet
#13 - 2014-05-14 18:06:07 UTC
You can try sending sweets to Falcon

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann
KuroVolt
Federal Navy Academy
Gallente Federation
#14 - 2014-05-14 18:08:29 UTC
Agression is the only sure way to get someone to respond.

Start randomly beating people up, that'll get their attention!

BoBwins Law: As a discussion/war between two large nullsec entities grows longer, the probability of one comparing the other to BoB aproaches near certainty.
No Means No
meh fackit
#15 - 2014-05-14 18:12:56 UTC
If you had glitches in EvE and you dont see anyone else with the same glitches, most likely is your computer that sucks.
MailDeadDrop
Archon Industries
#16 - 2014-05-14 18:26:26 UTC
Doc Fury wrote:
You could try smoke signals or perhaps offer a sacrifice to some obscure Viking deity.

That doesn't narrow the field much...

OP: GM response times (to petitions) are notoriously unpredictable. I hope you can be patient.

MDD
MailDeadDrop
Archon Industries
#17 - 2014-05-14 18:30:11 UTC
Lisa Gentilette wrote:
I had some big trouble the other day and went the support ticket route and got this after filling in a lengthy, non-emotional very descriptive bug report,

http://s28.postimg.org/nolpb9o71/Screen_Shot_2014_05_13_at_8_22.jpg

Since everything I typed was gone and I had more to do I was like forget it.

/o\

I recommend Textarea Cache for Firefox:
https://addons.mozilla.org/en-US/firefox/addon/textarea-cache/

There may be similar add-ons for your preferred browser.

MDD
Mara Pahrdi
The Order of Anoyia
#18 - 2014-05-14 19:41:32 UTC
Ramona McCandless wrote:
You can try sending sweets to Falcon

Beer probably has a higher chance of getting a positive reaction Blink.

Remove standings and insurance.
Winterblink
#19 - 2014-05-14 20:47:37 UTC
Prometheus Tumultus wrote:
Hey everyone, this is my first forum post and I've had some trouble with glitches in EVE, so I've made a support ticket and a bug report, but haven't gotten anything back abou either of them. I was wondering if there's a better way to get ahold of anyone from CCP.

Well then in honor of this being your first post, I bequeath upon thee your first like.

warp drive active
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#20 - 2014-05-14 23:18:35 UTC
Welcome to the forum OP! Also welcome to your very first thread lock...Blink

Most bug reports you file you will never hear from again. But they are still very much appreciated and all are looked at and handled. Posting about it on the forum is not getting you a response from CCP.
Posting about a support ticket you filed however, in any way shape or form, is downright prohibited on the forum. Hence the thread lock.
As aid by others, response on support tickets can vary drastically, depending on the amount of tickets the GM's have to work through and the category your ticket fits in. Be patient!


The Rules:
9. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.

ISD Ezwal Community Communication Liaisons (CCLs)