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Issues, Workarounds & Localization

 
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Server Status: Unknown
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Alexis Valentyne
Anacorn Contracts Agency
#1 - 2011-11-30 16:42:27 UTC
Got randomly cut off last night, ever since it says Server Status: Unknown and that it's like my network connection, but my connection is fine - been like this for 14~ hours now. Any ideas on what I should do?

I seem to smell the stench of appeasement in the air.
Ariel Paradise
Dark sun Incorporated
#2 - 2011-11-30 17:46:16 UTC
try running ping and/or traceroute to 87.237.38.200 thats the server ip

start -> run -> type cmd and press ok

in command prompt write

ping 87.237.38.200

tracert 87.237.38.200


if you recive lines that say: request timeout
its most likely you have packet drops, which can cause that
you will have no problems opening pages, even if its slowly, but for games its important that you dont have.

also you can try run ping for a while to make sure your connection to server is stable:

ping -t 87.237.38.200

you can interupt it with ctrl+c
after that it will show statistics for packets sends, pakets recived and packets drops, idealy you should have 0 packet drops and not big deviations between min and max response time.
if you have a lot packet drops and large time difference, then its problem with your connections and you should contact your isp.
Alexis Valentyne
Anacorn Contracts Agency
#3 - 2011-11-30 18:31:22 UTC
Nope, everything looked fine, see results here as I have no idea what they mean:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 87.237.38.200

Pinging 87.237.38.200 with 32 bytes of data:
Reply from 87.237.38.200: bytes=32 time=37ms TTL=112
Reply from 87.237.38.200: bytes=32 time=35ms TTL=116
Reply from 87.237.38.200: bytes=32 time=42ms TTL=112
Reply from 87.237.38.200: bytes=32 time=27ms TTL=112

Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 42ms, Average = 35ms

C:\Windows\system32>tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 13 ms 19 ms 16 ms 81-65-88-1.rev.numericable.fr [81.65.88.1]
2 27 ms 15 ms 18 ms ip-65.net-80-236-9.asnieres.rev.numericable.fr [
80.236.9.65]
3 14 ms 20 ms 15 ms ip-201.net-80-236-0.static.numericable.fr [80.23
6.0.201]
4 26 ms 23 ms 23 ms 172.19.128.218
5 22 ms 20 ms 18 ms adm-b4-link.telia.net [213.248.88.5]
6 27 ms 34 ms 29 ms adm-bb1-link.telia.net [80.91.247.66]
7 36 ms 45 ms 41 ms ldn-bb1-link.telia.net [80.91.250.85]
8 50 ms 39 ms 39 ms ldn-b3-link.telia.net [80.91.250.241]
9 26 ms 28 ms 31 ms eveonline-ic-138015-ldn-b3.c.telia.net [213.248.
83.198]
10 28 ms 35 ms 38 ms srv248-e.ccp.cc [87.237.36.248]
11 31 ms 25 ms 28 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

C:\Windows\system32>

I seem to smell the stench of appeasement in the air.
Ariel Paradise
Dark sun Incorporated
#4 - 2011-11-30 19:15:33 UTC
yes they seem fine, did you try log even if it say unknown ?
Alexis Valentyne
Anacorn Contracts Agency
#5 - 2011-11-30 20:01:38 UTC
Yes, it says I'm not connected to the internet, the server is down or something about ports. I reset my router and am re-installing the game - hope it helps.

I seem to smell the stench of appeasement in the air.
Alexis Valentyne
Anacorn Contracts Agency
#6 - 2011-11-30 20:27:15 UTC
Nope - no luck.

I seem to smell the stench of appeasement in the air.
Alexis Valentyne
Anacorn Contracts Agency
#7 - 2011-11-30 21:03:30 UTC
Fixed it. The problem? McAfee firewall.

I seem to smell the stench of appeasement in the air.