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Issues, Workarounds & Localization

 
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Memory leaks when dualboxing

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Vera Denjuros
Black Void Forges
#1 - 2014-03-01 15:36:54 UTC
Ever since I returned to the game in april last year, I have been getting some pretty severe memory leaks. I didnt realize until recently what was actually happening, because I am running the client on the system which is pretty dated. When I observed what was happening and looked it up here on the forums it seems that this problem happens even on brand new system. So I wanted to see what could be done.

What happens is that the game just freezes for minutes at a time, when you look at the memory consumption of the client it is rapidly counting up until at some point it dumps it all again and the client unfreezes. This happens to me specifically when I am running 2 clients, If I'm running just 1 there is no issue. I do a lot of PI production and have observed that after a while factory icons starts flashing and show corrupted graphics. I also have observed that sometimes when I jump into a system the camera will be zoomed out to a very wide distance, way further than the client can normally do and the items on the overwiew will be invisible but still clickable.

If this is related then my guess is that its an issue with my graphics card, I have a rather old Nvidia Geforce GTX 260 and some blues posted that there are issues with Geforce cards and also posted a possible workaround, he said to set prerendered frames in the nvidia controlpanel to 1, which I did but either that is not working or its not working for more than 1 client.

I have also tried setting all graphic settings in the game to low but it doesnt seem to have any effect on the leaks.

My alternatives at the moment seems to be, either spend money to get my **** upgraded and MAYBE get it fixed or just dont dualbox my 2 accounts. Neither of which have very much appeal.

DXdiag:

http://pastebin.com/jHqW8GF4

Yes I know I should get my winXP upgraded. Same reason why I am running such an old system, being poor sucks.

Any advice?
Vera Denjuros
Black Void Forges
#2 - 2014-03-10 14:49:48 UTC
Does noone have any clues to what I can do about this? :(
CCP Snorlax
C C P
C C P Alliance
#3 - 2014-03-10 23:19:09 UTC
Do you have the latest Nvidia drivers?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
BeanBagKing
The Order of Atlas
#4 - 2014-03-11 11:05:04 UTC
CCP Snorlax wrote:
Do you have the latest Nvidia drivers?


Just out of curiosity, is there a known problem with these? I've been having some video driver crashes the last few days and I'm on the latest version (actually last version now, update popped up this morning that I'm hoping will fix it). No problems with Eve so far though.
Vera Denjuros
Black Void Forges
#5 - 2014-03-12 15:22:09 UTC  |  Edited by: Vera Denjuros
CCP Snorlax wrote:
Do you have the latest Nvidia drivers?


Embarrassingly no, it seems it was pretty outdated, I thought it was updated.

Its updated now with the most recent drivers from nvidia but alas the problem still persist. :(
Rivr Luzade
Coreli Corporation
Pandemic Legion
#6 - 2014-03-12 22:45:17 UTC  |  Edited by: Rivr Luzade
I use an ATI gfx card (HD5770) and I have the same; however, this is problem is new since 1.3 and has not happened with previous versions of Rubicon. Over the day, RAM usage built up to 2.7GB/2.8GB per client and is still increasing. Normal RAM usage is around 800MB.

DXDiag

UI Improvement Collective

My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
CCP Snorlax
C C P
C C P Alliance
#7 - 2014-03-12 23:08:25 UTC
Please run with LogServer and file a bug report. That might give me useful details to track this down. Mention my name (CCP Snorlax) in the bug report title so it gets routed to me right away.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Alexander Trent
Phoenix Flight Inc.
#8 - 2014-03-14 13:14:34 UTC
Rivr Luzade wrote:
I use an ATI gfx card (HD5770) and I have the same; however, this is problem is new since 1.3 and has not happened with previous versions of Rubicon. Over the day, RAM usage built up to 2.7GB/2.8GB per client and is still increasing. Normal RAM usage is around 800MB.

DXDiag


i can confirm this normal ram usage 800MB slowly creeping up to 1.6GB after two hours. I guess it would continue creeping.... Need to restart every hour for dual box.

It appeared after Rubicon 1.3!

System Information
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: German (Regional Setting: German)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, MMX, 3DNow (2 CPUs), ~1.8GHz
Memory: 3422MB RAM
Page File: 2969MB used, 291MB available

Display Devices
Card name: NVIDIA GeForce GTX 650
Manufacturer: NVIDIA
Chip type: GeForce GTX 650
CCP Snorlax
C C P
C C P Alliance
#9 - 2014-03-14 15:11:15 UTC
This is being investigated. Bug reports with logs are appreciated!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Builder AlphaOne
Deep Core Mining Inc.
Caldari State
#10 - 2014-03-14 15:22:21 UTC
I bug reported the memory leak issue after Mar 13 patch [1.3] -- it's still happening as of 14 March after d/t.

memory leaks even with single account running.


bug report with DxDiag submitted yesterday.

Win 7 Pro; 64 bit. ATI HD 6870 with current drivers.


I note that MicroSoft pushed seven updates the night before our patch and that I can not tell if any of these had any effect on the problem.


I sent all of our alliance an evemail explaining the problem and giving them the reboot workaround. You all might want to do the same, even if you're our current opponents.


[note: frequency of reboot -- divide your memory size in gigabytes by the number of clients you're running. Reboot each client every that many hours. example: 4 Gb memory and two clients -- reboot each client every two hours.]


Older than dirt. Older than EVE, too.
Neto Padecain
Center for Advanced Studies
Gallente Federation
#11 - 2014-03-14 18:03:44 UTC
ATI HD5870 , updated drivers.

Same here, in my client its most noticeably on docking, undocking and gate jumping.

Filed a bug with LogServer files.
Icarius
The Wings of Maak
#12 - 2014-03-14 20:04:21 UTC
Same here with a windows xp, dual account

memory leaks up to 3.9 giga then warning pop up about low virtual memory available

Same as Neto Padecain , my client its most noticeably on docking, undocking and gate jumping, many lags, many drive swaps

Before path memory never reach 2.4 giga

Something has changed
Alexander Trent
Phoenix Flight Inc.
#13 - 2014-03-16 11:58:05 UTC
Hello everyone,


Unchecking "Audio enable" is slowing down the creep for me. I can now dualbox for 6 hours (6 times longer than before).

But without all the alarms it is way unsafer Evil
I think it would somhow explain why its even ocurring when sitting on station (when no new textures are cached. hopefully.)

---> Maybe you guys give it a try and report back if it works for you.

Cheers
Erotica 1
Krypteia Operations
#14 - 2014-03-17 16:23:50 UTC
Years ago I had this problem with some software and a memory manager tool worked wonders for me. Has anyone tested to see if this would work in this case without crashing the EVE client, eliminating the need for reboots, until the leaks are fixed?

See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did.
Pew Terror
All of it
#15 - 2014-03-18 03:09:16 UTC
I always shy away from memory manipulation in the games i play, but maybe a dev can answer this:

Would it be legal for me to hook up EvE to IBM Purify or equivalant to troubleshoot things like this?
Neto Padecain
Center for Advanced Studies
Gallente Federation
#16 - 2014-03-22 05:18:39 UTC
This happens with only one client too.

- Reinstalled Windows7 SP1 , all updates applied.

- Reinstalled EVE from scratch.

- Tried with catalyst drivers 12.10 , 13.4 , 13.9, 13.12 (working fine before 1.3), and even 14.3beta (Radeon 5870)

- Using dx9 or dx11 the problem is the same.

The problem started with Rubicon 1.3

The memory goes up in session change only ie: after jumps and dock/undock. Being AFK docked or undocked in system for hours doesn't cause a leak.

Workaround at the moment:? reset the client every 10 jumps or so.
Rivr Luzade
Coreli Corporation
Pandemic Legion
#17 - 2014-03-22 06:52:07 UTC
I observed the same behavior. The client that did the most jumps yesterday (around 120 I think) reached the memory cap of 2.9GB in the evening and crashed, while my other account, which mostly sat in station and had done only around 30 jumps had only reached 1.2GB memory usage.

UI Improvement Collective

My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
Grophlet
Sebiestor Tribe
Minmatar Republic
#18 - 2014-03-23 05:45:10 UTC
As far as I can tell, (using the Resource Monitor) the client leaks memory continuously, in all situations. Dual boxing just makes it run out of memory faster... and indeed jumping seems to eat the most mem in one go. It feels like ~ 7Mb for a normal jump and 2x that for a region jump.

e.g. from a clean start, I arrived at a mission with 740Mb commit. By the time I was finished with the mission, it was 818Mb ... I then aligned to the station and touched nothing ... 15 mins later it was at 820Mb

I'm on Windows 7 (32 bit) with a HD5700 card.

I first knew something was up when upon docking, most the the station was missing (black) and I could see white silhouettes of the NPC ships outside flying around... followed soonafter by a crash.

At the moment I've just keeping Resource Monitor up and rebooting the client when I have only 100Mb mem available.

Cheers
CCP Snorlax
C C P
C C P Alliance
#19 - 2014-03-25 14:47:25 UTC
I believe we've tracked this down, hoping to have a fix in tomorrow's patch.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Rivr Luzade
Coreli Corporation
Pandemic Legion
#20 - 2014-03-26 14:05:43 UTC
\o/

Wonderful! Big smile Done a couple of dozens of jumps already and the memory usage of the clients is steady at ~800-900MB. Good fix.

UI Improvement Collective

My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.