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Issues, Workarounds & Localization

 
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Random crashes

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Boy Barnes
Federal Navy Academy
Gallente Federation
#1 - 2011-11-30 02:25:07 UTC

Never usually suffer with post-patch crashing issues, but this one's kicking my ass.

Every hour or so (almost without fail) I'm dumped back to desktop without so much as a dialog box to tell me WTF is going wrong. Had two clients up and running at one point with my alt to see what would happen - both dumped to desktop at the same time.

Have petitioned with deets - just wondering if I'm alone here.

PS. Corp Locations / solar system map contrast / warp tunnels FTW Big smile
Laubaris
O.u.F
#2 - 2011-11-30 12:07:17 UTC
i have a comparable post-patch crashing issues like you, but with me this random crash occurs when i swap the 2 clients with the "alt+tab" key.
And i observe that the game doesn't save the chatlogs on the hard drive.
Morar Santee
#3 - 2011-11-30 18:45:44 UTC  |  Edited by: Morar Santee
Laubaris wrote:
i have a comparable post-patch crashing issues like you, but with me this random crash occurs when i swap the 2 clients with the "alt+tab" key.
And i observe that the game doesn't save the chatlogs on the hard drive.


I can confirm that alt-tabbing also crashes my client(s). I do not have to run more than one client for this to occur. It is enough to alt-tab out of client, try to tab back in, and 80% of the time I come back to a blackscreen, with windows informing me EVE stopped responding 15 seconds down the line.

This renders the game pretty much unplayable for me.

OS: Windows 7, 64-bit

Mainboard: MS-7613 (Iona-GL8E)
CPU: Intel Core i5 650
GPU: GeForce 315
Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06)
RAM: 6 GB DDR3-1333
Cesar Menage
Fuxi Legion
Fraternity.
#4 - 2011-11-30 21:35:49 UTC
My Whole Eve client Shuts down and restarts I had it on Window mode now I have it on Full screen and it still does the same thing
I am only running one Client

Win 7 Pro 32
2GB ram
and the info I got from video driver
Intel® Graphics Media Accelerator Driver for Mobile Report
Report Date: 11/30/2011
Report Time[hr:mm:ss]: 13:20:26
Driver Version: 8.15.10.2302
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.0
Physical Memory: 1944 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 780 MB
Graphics Memory in Use: 67 MB
Processor: x86 Family 6 Model 23 Stepping 10
Processor Speed: 2527 MHz
Vendor ID: 8086
Device ID: 2A42
Device Revision: 07




* Accelerator Information *


Accelerator in Use: Mobile Intel(R) 4 Series Express Chipset Family
Video BIOS: 1989.2
Current Graphics Mode: 1280 by 800




* Devices Connected to the Graphics Accelerator *


Active Notebook Displays: 1
* Built-in Display *


Monitor Name: ThinkPad Display 1280x800
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported


Maximum Image Size:
Horizontal: 12.99 inches
Vertical: 08.27 inches


Monitor Supported Modes:
1280 by 800 (50 Hz)
1280 by 800 (60 Hz)



Display Power Management Support:
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported
Serafina LeDorno
The Scope
Gallente Federation
#5 - 2011-11-30 22:30:17 UTC
Also having this issue, client crashes while alt-tabbing, doesn't seem to matter if one or two clients are open. Often, if two clients are open, only one of them will crash, the other will keep going along just fine.

Running under Win 7 Home Premium SP1, 6 gb memory, NVidia GTX260 graphics card
Yaiomai29
The Tea Party
#6 - 2011-12-01 04:23:07 UTC
Yep same here. Alt+tabbing between 2 clients freezes one up at the black screen with a CCP ExeFile has stopped working message.

Started with Crucible. Does it maybe every 3rd or 4th Alt+tab. Fresh install didn't help.
Michael Snark
Kakadu Collapse
#7 - 2011-12-01 07:20:15 UTC
Same story.

One thing I've noticed tho: using win+D to minimize all windows then clicking on one of client to restore it really help to avoid these crashes. Not 200% solution, but somewhat works.
GM Karidor
Game Masters
C C P Alliance
#8 - 2011-12-01 11:27:43 UTC
If you are running your clients in full screen mode, please check if using the "Fixed Window" mode (set to your desktop resolution) lets you switch between clients more reliably.

GM Karidor | Senior Game Master
SmallBarmaglot
Deep Core Mining Inc.
Caldari State
#9 - 2011-12-01 11:41:54 UTC
Havin just the same issues here - well exept for crachin i got all windows(in game) disaperin or going black after usin alt-tab between 2 accounts. Usual measurs not hepling - no cash cleaning nor fresh download and install of client.
Tho i must admit that 2gb ddr is low this times even that i use Xp.
Yaiomai29
The Tea Party
#10 - 2011-12-01 13:52:10 UTC
GM Karidor wrote:
If you are running your clients in full screen mode, please check if using the "Fixed Window" mode (set to your desktop resolution) lets you switch between clients more reliably.


This seems to have solved the crashing problem for now. Thanks!
Laubaris
O.u.F
#11 - 2011-12-01 14:46:54 UTC
GM Karidor wrote:
If you are running your clients in full screen mode, please check if using the "Fixed Window" mode (set to your desktop resolution) lets you switch between clients more reliably.


After two hours of playing, no one crash with my clients Big smile
thanks for this advice Big smile
Morar Santee
#12 - 2011-12-01 15:04:07 UTC
GM Karidor wrote:
If you are running your clients in full screen mode, please check if using the "Fixed Window" mode (set to your desktop resolution) lets you switch between clients more reliably.


Thank you for providing a workaround, I had considered that as well. Unfortunately if you end up running more than one client at once, running them in windowed mode also means they continue being rendered while minimized, which is considerably more stress on the GPU and slows down performance.

Has the underlying issue already been identified? It would be really good to know whether there's an actual fix in the works, and when it's likely going to be implemented.

Thank you for reading the thread and giving us feedback - it's much appreciated, Karidor.
Michael Snark
Kakadu Collapse
#13 - 2011-12-01 16:23:10 UTC
Works fine so far, thanks for the tip. Win+D was also doing the job, but Fixed Window makes life easier for sure :)