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Update will not install
Author
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DrugsDen
Asylum Misfits
Brave Collective
#1 - 2014-01-28 11:50:57 UTC
Anyone else having probs with the new update mine will not install it downloads and just sits there i have tryed 5 times and its the same everytime?
Mario Putzo
#2 - 2014-01-28 11:55:16 UTC  |  Edited by: Mario Putzo
DrugsDen wrote:
Anyone else having probs with the new update mine will not install it downloads and just sits there i have tryed 5 times and its the same everytime?


Try closing and opening the Launcher Window, sometimes for whatever reason it decides to quit. (also make sure you don't have a client window open.)
DrugsDen
Asylum Misfits
Brave Collective
#3 - 2014-01-28 12:05:30 UTC
Mario Putzo wrote:
DrugsDen wrote:
Anyone else having probs with the new update mine will not install it downloads and just sits there i have tryed 5 times and its the same everytime?


Try closing and opening the Launcher Window, sometimes for whatever reason it decides to quit. (also make sure you don't have a client window open.)


That sorted it nice one :)
Mehashi 'Kho
New Eden Motion Pictures
#4 - 2014-01-28 12:05:31 UTC
DrugsDen wrote:
Anyone else having probs with the new update mine will not install it downloads and just sits there i have tryed 5 times and its the same everytime?

Yes it is the same for me. I have tried several times, also with rebooting between trying. The launcher does...

nothing

That progress bar at the bottom just stays grey, trying to interact with the launcher gives me grey screen warning that it has stopped working. Task manager shows an initial network spike for around 1 second, then sweet feck all activity.

Get used to using .exe, almost forget how much I hate this launcher!
DrugsDen
Asylum Misfits
Brave Collective
#5 - 2014-01-28 12:06:17 UTC  |  Edited by: DrugsDen
Close the launcher as theres an update to that to after i did this it works

Now the patch download if stuck on 5% lol
Mehashi 'Kho
New Eden Motion Pictures
#6 - 2014-01-28 12:09:00 UTC
Yeah I had to close the launcher to reboot my pc... did nothing!

:le sigh:
Mario Putzo
#7 - 2014-01-28 12:12:31 UTC
DrugsDen wrote:
Close the launcher as theres an update to that to after i did this it works

Now the patch download if stuck on 5% lol


lol you and all the Russians are downloading it at the same time. I did my update during DT was one of the first 1000 dudes back....all your Trit is now mine!
Mehashi 'Kho
New Eden Motion Pictures
#8 - 2014-01-28 12:21:27 UTC  |  Edited by: Mehashi 'Kho
I seem to have a working download finally.

Nothing worked via the launcher.

Running .exe shortcut instead fixed the problem and seems to be making progress.

So don't try to patch using the launcher (I thought that is all that it was good for?!) but instead use the exe and allow it to update itself and launcher the long way.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#9 - 2014-01-28 12:24:43 UTC
Run the Repaair Tool. If that fails, file a Petition.

We cannot help you.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Mehashi 'Kho
New Eden Motion Pictures
#10 - 2014-01-28 12:39:02 UTC
That's cute, but I've had more success discussing issues with players than ccp with things like this. Players can indeed help other players, especially with regards to nuanced issues. If you noticed, in that state I could not run a repair as the launcher would throw a grey screen when an attempt to interact with it was made. If running .exe might save a thousand pointless petitions from people trying to use the unresponsive launcher then thats a good thing.

Using exe and updating the long way around has worked flawlessly btw. I am now logged in.

I'm fairly sure that launcher breaks the Geneva convention for psychological torture :p
KIller Wabbit
MEME Thoughts
#11 - 2014-01-28 13:25:00 UTC
This why avoiding the launcher as much as possible is a good thing. As I'm sure you've already found out - find the install folder and run repair.exe directly.
Jacksol Darnson
Loki's Vanguard
#12 - 2014-01-28 23:31:26 UTC
can anyone explain the .exe instead of the launcher thing to me I want to see if it works for me
FarQue Baboli
The Pioneers
#13 - 2014-03-12 23:15:38 UTC
Shocked CCP we love you but.....
3 times the launcher stalled after it downloaded the patch
went to sleep with it trying again
woke up (i think)
ran repair.exe from the eve folder and it downloaded 250mb fixed it and now am online only 11hrs later
thanks CCP awesome
Erotica 1
Krypteia Operations
#14 - 2014-03-12 23:36:15 UTC
Perhaps a launcher news item that says avoid using the launcher would be helpful.

See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did.
Doctor Caprician
The Denisovan Initiative
#15 - 2014-03-13 00:42:29 UTC
As those before me have stated, use the Repair Tool (Repair.exe) found inside your EVE folder.

I had the same problem with the launcher. It attempted to download and install the patch and it broke the client. I couldn't launch it, or log into the game. It told me to launch the Repair Tool and sure enough it detected the issues and took care of it for me.

Curious though, the launcher was telling me everything is good to go yet the repair tool detected 1.23GB of data the client needed. I don't know if it was to replace missing/damaged files or if that was actually the patch data that the launcher just didn't bother trying to download at all.

Either way, lesson learned. The launcher is made of lies so from now one I'll be bypassing it.