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CSM meets CCP Senior Producer Zulu about your concerns

First post First post
Author
Eladaris
Indefinite.
#221 - 2011-09-10 20:27:14 UTC  |  Edited by: Eladaris
Sigras wrote:
I keep reading things like "patch notes or GTFO" and I ask myself what do you want them to do? materialize thousands of hours of play testing and code out of nowhere? Im also of the opinion that we'll wait and see what CCP comes up with but the operative word in that position is WAIT.


Non Eve Player found!

A) A major headline feature of the last expansion (new ship skins) was done by CCP employees in their free time.

B) A wonderful feature of the next expansion (Logi warp speeds) is probably nothing more than adding a .75 to a table, changing the number from 3.0 to 3.75.

C) The EHP SCap nerf for October shouldn't be much more involved. If you're tuning down health totals, it's probably just playing with numbers on another table.

D) If you had seen any of the often hilarious unintended bugs that rolled outta CCP in any of the last patches you'd know they don't do unit testing. I get the feeling most of their testing is run by the player's during mass tests or on SiSI. Although, from hearing the people QQ about previously submitted bugs that go live with the various releases I'm not even sure CCP can be bothered to read those forums / bug reports.

E) And whenever CCP decides to deliver the Incarna Catwalk from the fashion show... well... eww.
Lens Thirring
#222 - 2011-09-10 21:18:30 UTC
The Mittani wrote:
It's also funny that there are idiots who think that the CSM has any choice as to what is NDA'd and what isn't; if it was up to us, we'd tell you what the meeting was about. But in this case it's Zulu's decision. vOv

You might have attempted to approach this particular discussion outside of the NDA, if you felt NDA-privvy material is not relevant, and if it would allow you to better represent the players. You know what you need to know: you've guessed that population is down from PCU numbers, and you have your own proposal to fix that. No NDA information is needed on your side. CCP might have to be selective on their side of the conversation, but at the end of the day it's their job to satisfy you (you're the guy with all that power, right?) that they're putting more work into Eve.

NDA or not, the notion that the CSM couldn't inform players of its own concrete bargaining position, as suggested earlier in the thread, is nonsense. In that case, you've colluded with CCP in effectively shutting players out of the conversation without even letting them know what you're specifically bargaining for in their name. We have no way to gauge your effectiveness, because anything better than zero can be represented as a hard-fought victory.

In any case, this NDA is being treated in an unconventional way by the CSM. It must be a very strange and unique document, or CCP a very lenient partner. I believe the CSM comprises some professionals and an unemployed lawyer. Would you regard this as normal operating procedure, flaunting NDA-embargoed discussions and the NDA itself on a public forum? Often there are clauses about stuff like that, and even politicians have to observe those clauses when they'd rather be using them to drum up support.

Players are objecting to the way you are making lots of "look at me!" noise, but hiding behind the NDA whenever someone tries to pin you down on specifics. That just makes you look slippery.
BuckStrider
Nano-Tech Experiments
#223 - 2011-09-10 21:29:07 UTC
It's all a bunch of crap and I'm not putting up with it anymore.

Mittens spews so much waste, you can't tell the difference between his arse and his mouth. It just flows so naturally.

Yes, yes Mitani...We know...You were for CCP before you were against CCP. Your going to 'drain the swamp' of corruption. Blah, blah.blah.....

I call 'bull' on the released minutes of the 'Emergency Meeting' because your sock puppet White Tree came out and said they had to be summited to CCP for approval...3 months and at least 5 re-writes later, how do I know what is true, what is false, and what has been omited?

CCP just lies and thier quality of a product has REALLY gone downhill. It's really just that simple. No witty anology is needed. If I ever pulled what these guys do, I'd have been out of business a long time ago. Since I'm in the contractor business, I probably would have went to jail as well.

So CCP -insert employee name- can come on here, or in game, or on some news site and say what they want and all you have to do, as a reader, is just say 'bullshirt' after your done reading....90% of the time, it most likely is.

Then there is the definition of the NDA. The most common definition is 'Non Disclosure Agreement'. But that's not the case here.
The real meaning,here in EVE, is 'Not Doing Anything' ....So, whenever you read something that can't be said because of NDA...Just rember it means 'Not Doing Anything'

Come the 3rd week here this month when CCP comes to get thier subscription, going to find out that they will be under my 'NDA"

Not Depositing Assets

Was a good run for 6 3/4 years.

Mine smart. Mine safe. Purchase your mining permit today...... www.minerbumping.com

Two step
Aperture Harmonics
#224 - 2011-09-10 21:31:19 UTC
Lens Thirring wrote:
The Mittani wrote:
It's also funny that there are idiots who think that the CSM has any choice as to what is NDA'd and what isn't; if it was up to us, we'd tell you what the meeting was about. But in this case it's Zulu's decision. vOv

You might have attempted to approach this particular discussion outside of the NDA, if you felt NDA-privvy material is not relevant, and if it would allow you to better represent the players. You know what you need to know: you've guessed that population is down from PCU numbers, and you have your own proposal to fix that. No NDA information is needed on your side. CCP might have to be selective on their side of the conversation, but at the end of the day it's their job to satisfy you (you're the guy with all that power, right?) that they're putting more work into Eve.

NDA or not, the notion that the CSM couldn't inform players of its own concrete bargaining position, as suggested earlier in the thread, is nonsense. In that case, you've colluded with CCP in effectively shutting players out of the conversation without even letting them know what you're specifically bargaining for in their name. We have no way to gauge your effectiveness, because anything better than zero can be represented as a hard-fought victory.

In any case, this NDA is being treated in an unconventional way by the CSM. It must be a very strange and unique document, or CCP a very lenient partner. I believe the CSM comprises some professionals and an unemployed lawyer. Would you regard this as normal operating procedure, flaunting NDA-embargoed discussions and the NDA itself on a public forum? Often there are clauses about stuff like that, and even politicians have to observe those clauses when they'd rather be using them to drum up support.

Players are objecting to the way you are making lots of "look at me!" noise, but hiding behind the NDA whenever someone tries to pin you down on specifics. That just makes you look slippery.


Our bargaining position is that CCP needs to devote more resources to FiS. We obviously want as much as we can get. The NDA we signed doesn't require we keep the existence of the NDA secret or anything like that. I don't see how it is strange, we asked Zulu what we would be allowed to say, and that is basically exactly what we have said. Otherwise, the entire conversation would have been covered and we wouldn't have been able to say that we talked to him at all.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

Nin Kimrov
Kenzi Arms and Munitions
#225 - 2011-09-10 21:38:35 UTC
Florestan Bronstein wrote:
Nin Kimrov wrote:
Then when does people play the game? Only in spring?

you are looking at this issue from a wrong (dare I say outright timid) angle...

Do you know what players do for CCP?

- they increase bandwidth cost and stress the servers
- they demand costly new features and bug fixes
- they write petitions that have to be read and answered
- they try everything to destroy CCP's reputation in the gaming media
- they abuse the EVE IP without paying a single cent in royalties
- they make CCP's employees suffer nervous breakdowns

players are BAD.


subscribers are GOOD.

You know what an exemplary subscriber does for CCP?

- he signs a permanent collection authorization and forgets about CCP & EVE.


Traditional wisdom says that most subscribers are also players and vice versa.

But that's literally the kind of thinking that made the dinosaurs go extinct.


CCP's strategy is to reduce the intersection of subscribers and players with the long-term goal of bringing the number of players down to zero (PROJECT ZERO). Every drop in PCU numbers is a step in the right direction.


This fearless innovation in business plans sets CCP apart from the competition and will guarantee its exponential growth for years to come.


I never through it like that. On one side, to attire more people, you want a community in the game and more peoples. On the other side, you want to minimize your cost.
Eladaris
Indefinite.
#226 - 2011-09-10 21:47:22 UTC
Nin Kimrov wrote:
I never through it like that. On one side, to attire more people, you want a community in the game and more peoples.


I see what you did there...
Nin Kimrov
Kenzi Arms and Munitions
#227 - 2011-09-10 21:54:39 UTC
Eladaris wrote:
Nin Kimrov wrote:
I never through it like that. On one side, to attire more people, you want a community in the game and more peoples.


I see what you did there...


Well, I don't believe people would be happy to play with bots.
Eladaris
Indefinite.
#228 - 2011-09-10 21:57:51 UTC  |  Edited by: Eladaris
Nin Kimrov wrote:
Eladaris wrote:
Nin Kimrov wrote:
I never through it like that. On one side, to attire more people, you want a community in the game and more peoples.


I see what you did there...


Well, I don't believe people would be happy to play with bots.


Ah... never mind... I gave you too much credit for what apparently was an accident. Sorry!
Wind Jammer
Molden Heath Software Company
#229 - 2011-09-10 21:59:37 UTC
Meissa Anunthiel wrote:
Hello Everyone,

...

During that meeting, we discussed the players' concerns with the man who has the ability to resolve them. We cannot share the details of the meeting itself because it is heavily NDA'd, but ways to resolve your concerns have been discussed and a follow-up meeting is planned.


That's an interesting assertion you've made there that I've underlined. Correct me if I'm wrong, but Zulu is the Senior Producer of EVE, not the Producer of Dust or WoD. Nor is he in charge of software engineering or staff allocation at CCP. Most especially, he is not in charge of corporate strategy which, as we know, has Dust has the number 1 priority, as a number of CCP staff have confirmed in invterviews freely available on the internet.

My point being, you are labouring a point with the wrong person. But well done for finally waking up to the problem that's been evident to everyone else for the last 1.5 years. Roll

Kno Bodeesbitch
Republic Military School
Minmatar Republic
#230 - 2011-09-10 22:09:14 UTC
I think this guys said it best here...

MrZany wrote:
I want to share a perspective on the current drama based on my real life business experience. Before I start I want to make it clear that I in no way support CCP's flawed roll out of Incarna or Hilmar and Zulu's behavior. That being said...

When I was a younger man my passion was bodybuilding (yes, I am a muscle head that plays Eve, I admit I must look quite ridiculous), it was my passion.

At a certain point I decided to put my passion to work for me and opened a World Gym with some similar minded friends.

This was in the 90's when bodybuilding was the rage. Our gym did very well and we catered specifically to the "hard core" bodybuilding set. Getting big was SERIOUS BUSINESS to our customers.

They would:

wake up at 4 am to get to the gym

eat no calories during the day that did not advance their muscle growth

maybe they even crossed to the dark side and used "boosters" (never had any proof but some guys were just freakishly large)

I could go on but the point is that to our clientele this gym was their world; they suffered no fools. If you weren't serious GTFO.

We had a lot of clients start toward their goal of getting "huge" or even just fit every January, but come May most would be gone. This was expected and was factored into our business model. Getting fit is requires a level of discipline that most people cannot keep up year round. Looking like a magazine model is next to impossible. However we had enough people that wanted to try.

We were doing very well, but we noticed that other gyms were undercutting our prices dramatically. Along with their lower prices they were marketing fitness in a different way. "No need to try so hard"...."its not serious business"..."just pay us every month and you will feel and look better". The truth was they were just selling memberships expecting not to see their clients ever again. And the monthly rate was so low that people never canceled. They were raking in the dough and having less overhead and wear and tear on their equipment than we were. It became about volume...quantity over quality.

We were forced to adapt. Our "serious" clients were pissed! We weren't just changing a "gym" we were changing their "world". We sympathized...it was our world too...we were all working out next to them on our off hours. However, we also had bills to pay...

What does this have to do with Eve?!?!?

Eve as far as I understand it was started by a bunch of guys whose passion was FIS.

To Eve players FIS is SERIOUS BUSINESS...they will:

Wake up at any hour to log in their supers

Play with EFT for hours just to squeeze out a bit of extra performance from their ships

Hang on a POS for hours waiting for the call to jump during a CTA

Maybe they will even cross over to the dark side and bot

Hard core Eve players are disciplined and also suffer no fools in their midst.
With the introduction of Incarna, Eve doesn't seem to be catering to the "real" Eve player and the serious business guys are pissed.
Unfortunately, most people are, IMO, not capable or willing to devote the endless hours and exert the necessary diligence to be a successful Eve player.

This is were I think CCP finds itself...they created a fine world where hard core, serious individuals could prosper, yet the volume just isn't there. This has, IMO, caused them to switch gears to a different business model. It is now about volume and possibly catering to a more casual type of player.

I don't like it...no different than I like to see someone wasting their time on an "ab roller" but I understand it, at least from my anecdotal experience.

Thanks for reading


and here...

MrZany wrote:


With respect to your point about equipment,look at it another way.

From CCP's standpoint it may make sense to have a certain portion of their player base in station at any given time. Less lag perhaps. Less wear and tear on the equipment, less demand for resources.( I don't say this with any certainty)

Remember,your hard core members are always going to be coming to you with their latest "need", I used to have guys come into my office with pictures of some exotic piece of equipment that they just had to have in order to reach their goal.

Casual members were just happy to have the basics; some cardio equipment and some light weights. Both types of members paid the same membership fee. From a business standpoint the casual member was more desirable. From a personal standpoint (remember we were bodybuilders ourselves) we loved to have the passionate clients in the gym.

In some ways it was a relief to have the more intense members leave especially if they were "bad mouthing" our business as we changed our business model, just from a stress stand point (we were only human), but in the long run it made sense for us to try to walk the fine line of keeping MOST of our clients happy. It wasn't easy and we had 1300 members at our peak to contend with.

With the numbers that CCP has to make happy it is infinitely harder.

What I learned is that as long as you keep things clean, fix broken equipment expeditiously, you are responsive, and you at least make a good faith effort to address everyone's needs (even if you tell them why you can't give them what they "need" at that moment) your more reasonable clients (which is most people IMO) will stay with you.

AnzacPaul
Tactical Farmers.
Pandemic Horde
#231 - 2011-09-10 22:25:44 UTC
I wrote a reply about three times and erased it each time. I'm done.

See you all after Winter's patch, provided CCP get their **** together.
Kengutsi Akira
Doomheim
#232 - 2011-09-10 22:26:26 UTC
Two step wrote:
Ravcharas wrote:
The Mittani wrote:
It's also funny that there are idiots who think that the CSM has any choice as to what is NDA'd and what isn't; if it was up to us, we'd tell you what the meeting was about. But in this case it's Zulu's decision. vOv

Just out of curiosity, do you feel waving the NDA was justified in this particular case?

I mean it's hard to imagine the WoW and Old Republic devs waiting for CCP to open its collective mouth and then run back to rejigger their thingamabobs to start locking in the serious spaceship demographic.

I guess the perp duders might be interested but they probably have basic infrastructure things still to deal with.


In general, we nearly always urge CCP to make things public as soon as possible. This meeting wasn't an exception to that rule.

no but the flag waving of the NDA seems to be a new deal

"Is it fair that CCP can get away with..." :: checks ownership on the box ::

Yes

Phelan Votronski
Deep Core Mining Inc.
Caldari State
#233 - 2011-09-10 22:47:33 UTC
Good to know a professional is on the job now. CCP Zulu/Zulupark best known for his pioneer work in eve online:

- Carrier nerf that didn't happen
- 18 Months
- 99$ token charge
- shameless lip service
- 1000$ japanese pants

What could go wrong?
Lens Thirring
#234 - 2011-09-10 22:56:48 UTC
Two step wrote:

Our bargaining position is that CCP needs to devote more resources to FiS. We obviously want as much as we can get.

I love going into a meeting with people who don't have a specific objective. Everybody walks out feeling like a winner (but only one of us actually is).

You guys are threatening to go nuclear in the media. I assumed before this was decided, some deep thinking about what could and should be achieved might have been done.

As I've said before, if you are asking for "more", I guess you will have no problem achieving it. Luckily it seems that CCP have spontaneously decided to back you guys up in some way (probably having already come to the same conclusions on their own) before you had to worry very much about this.

Quote:

The NDA we signed doesn't require we keep the existence of the NDA secret or anything like that. I don't see how it is strange, we asked Zulu what we would be allowed to say, and that is basically exactly what we have said. Otherwise, the entire conversation would have been covered and we wouldn't have been able to say that we talked to him at all.

That's okay, none of my business really. The "we're doing important stuff on your behalf, honest, but can't tell you what we're doing" sounded somewhat politically motivated. Some people are already trying to construct a narrative based on their elite negotiating skillz, with no facts to back it up. But a lot of people seem to have appreciated the heads-up about the meeting in any case.

Anyhow, let's hope CCP comes up with a good plan.
London
Center for Advanced Studies
#235 - 2011-09-10 23:16:42 UTC
Dudes, this is what's happening for FiS this winter: MMORPG.com interview

It sounds like a really impressive laundry list of features and balances, everything this bitter Eve player could hope for. :P
Crexa
Ion Industrials
#236 - 2011-09-10 23:35:50 UTC
London wrote:
Dudes, this is what's happening for FiS this winter: MMORPG.com interview

It sounds like a really impressive laundry list of features and balances, everything this bitter Eve player could hope for. :P



You can't be serious. Yes I agree that what is mentioned in this article is good news, but an expansion it does not make.

Where is the meat? I see a lot of salad and gravy but no meat. 3 new CQs is something, but not meat, weve seen one, are you seriously going to be impressed longer than 2 minutes with each of the new ones? And an "establishment"? really? How about an open station to walk around in? The ability to interact with others? Huge view of space from inside the station like some of the dramatic images weve seen.

How about new regions? New ships? New modules? How about bringing back minefields to counter Supers, or new weapon systems for dreads to counter them? How about access finally to Jove space, they have been fricken building up to that forever.

So all I say is where is the MEAT?

"F=ma, so obviously they're putting mouths against arses to produce a force." "...its breakfast time and i am very hungry. may i have some of your paint chips?"

Two step
Aperture Harmonics
#237 - 2011-09-10 23:37:47 UTC
London wrote:
Dudes, this is what's happening for FiS this winter: MMORPG.com interview

It sounds like a really impressive laundry list of features and balances, everything this bitter Eve player could hope for. :P


We certainly approve of that list of stuff, much of that is the stuff that is very high on our priority list. I would still like to see things like the POS rewrite, Corp Bookmarks, new ships and skills, and most especially new tools for players to build things in the sandbox with.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

BuckStrider
Nano-Tech Experiments
#238 - 2011-09-10 23:40:56 UTC
London wrote:
Dudes, this is what's happening for FiS this winter: MMORPG.com interview

It sounds like a really impressive laundry list of features and balances, everything this bitter Eve player could hope for. :P


Cool story bro.

I've got this bridge located in New York City that's for sale too.

Mine smart. Mine safe. Purchase your mining permit today...... www.minerbumping.com

Zeke Megadeth
Kimba Big
#239 - 2011-09-10 23:43:32 UTC
The Mittani wrote:
It's also funny that there are idiots who think that the CSM is anything other than a PR tool for CCP. vOv



Fixed.Cool



London
Center for Advanced Studies
#240 - 2011-09-11 00:34:15 UTC
Crexa wrote:
London wrote:
Dudes, this is what's happening for FiS this winter: MMORPG.com interview

It sounds like a really impressive laundry list of features and balances, everything this bitter Eve player could hope for. :P



You can't be serious. Yes I agree that what is mentioned in this article is good news, but an expansion it does not make.

Where is the meat? I see a lot of salad and gravy but no meat. 3 new CQs is something, but not meat, weve seen one, are you seriously going to be impressed longer than 2 minutes with each of the new ones? And an "establishment"? really? How about an open station to walk around in? The ability to interact with others? Huge view of space from inside the station like some of the dramatic images weve seen.

How about new regions? New ships? New modules? How about bringing back minefields to counter Supers, or new weapon systems for dreads to counter them? How about access finally to Jove space, they have been fricken building up to that forever.

So all I say is where is the MEAT?


I'm paying more attention to this part, why are you so focused on CQ?

"One of the main goals of the expansion is to enhance the smaller skirmishes in EVE, and make them a larger part of the game as opposed to the epic and massive wars the game has become known for. The team wants to incentivize skirmishes and give a role to the other lesser-used ships and give smaller groups of players more ways to feel important in the game. The first step will be to look at the game’s current caps, and they’re definitely going to be buffing Dreads, while nerfing the Super Carriers a bit. They’re going to also take long hard looks at frigates, cruisers, and other smaller ships to give them a more effective role in the overall scheme of things."

I long for ship and weapon balance, not CQ...