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Issues, Workarounds & Localization

 
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Can't access Eve via launcher or any Eve related https secure sites
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Mithandra
B.O.P Supplication For Glorious
Dracarys.
#1 - 2014-02-25 16:53:05 UTC
For some reason I cannot access Eve via the launcher or any Eve secure websites via https the last few days on my home network. Nothing has changed that I know of. I am on Verizon Fios in Texas. The launcher will load and I get the news feed on the right, it says client is ready, but on the left the window has no user or pwd field. I can manually launch Eve via evefile.exe without issues. My computers connect fine with the launcher and to Eve https sites on connections outside of my house. Is this an ISP problem or do you think something may have changed in my wireless router via a Verizon firmware update or something? I don't see anyone else reporting these problems. Any help or suggestions would be appreciated.

Eve is the dark haired, totally hot emo gothchild of the gaming community
Zynan Jade
Deep Core Mining Inc.
Caldari State
#2 - 2014-02-25 20:47:12 UTC
Strange, my launcher looks just as you described it. I re-loaded eve 3 times with no luck. I also use Verizon fios in Texas. Wonder if this is the problem. Just started having the problem last night.
Servian Scargotti
Federal Navy Academy
Gallente Federation
#3 - 2014-02-25 21:41:46 UTC
Same here. I have Verizon FIOS, and am in Texas. Last Friday Eve worked fine, but on Monday (yesterday) it has not worked. The problem is not just with eve. I can't connect to some other websites. It's odd because I can access one bank website, but not another, and some websites but not others. The only commonality I can see is that the websites that won't load are all HTTPS connections. I suspect that Verizon pushed out a firmware, settings, or security policy update this past weekend to the routers in their network.
Edum'ilum
The Last Frontier
#4 - 2014-02-26 15:20:13 UTC
Same problem here. Verizon Fios in Texas. I can't access launcher or secure eveonline sites. I also started to not be able to access themittani.com at the same time. Everything worked as per usual through Sunday evening (US, Central), but come Monday morning I started to have these connectivity issues.

Thinking it was possibly a DNS issue, I switched to google's DNS on my router, no change.
Thinking it was an IP address issue, I contact Verizon and thier tech peeps switched my IP address. No change.
Speaking with Verizon Fios tech support, the tracecert we ran found no hangups in their part of the network (big surprise).

Interestingly, my tracert seems to go through for eveonline secure sites but not for themittani.com. I don't know if the two issues are related, but they happened at exactly the same time so I'm inclined to think they are.
TigerXtrm
KarmaFleet
Goonswarm Federation
#5 - 2014-02-26 15:22:53 UTC  |  Edited by: TigerXtrm
Same issue here and I'm in Europe.

Edit: Anyone of you guys launching through Steam by any chance?

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Edum'ilum
The Last Frontier
#6 - 2014-02-26 16:03:34 UTC  |  Edited by: Edum'ilum
No, not launching through steam.

Found this, though: http://forum.verizon.com/t5/FiOS-Internet/Unable-To-Connect-To-Certain-Websites/td-p/684937/

Apparently Verizon is now admitting to an active service outage in North Texas. The workaround posted in the thread above has you set your MTU on your router to manual and reduce it from 1500 to 1496. I'm not a network guy, so I don't really know why that works but the reports in that thread are that it's an effecive workaround.

I haven't tried it yet since I'm at work, but will be trying when I get home.


Tutorial listed in the thread to making that MTU change in the Verizon router: http://chrisbenard.net/2014/02/25/How-to-Fix-Verizon-FiOS-Problem-Connecting-to-Websites/

For those who may not have accessed these setting for your router, type the ip address 192.168.1.1 into a browser. You'll be asked for a username and password. The username is "admin" and the password is probably "password" or "password1" if you've never changed it before. Also, when you type the password in it looks like it is entering more characters than you are actually pressing. That is a visual glitch. Just ignore it and type the password.

Edit: The above tutorial applies to Verizon routers; if you have your own router I would imagine there is a different process for changing the MTU.
Raeff
Deep Core Mining Inc.
Caldari State
#7 - 2014-02-26 21:07:06 UTC  |  Edited by: Raeff
I spoke to Verizon last night about this issue, and although I had to beat it out of them, they did finally admit they are having a major routing problem in Texas. About 30 minutes ago I got a text telling me it should be fixed now. I'm still at work, so I can't test it yet.
Edum'ilum
The Last Frontier
#8 - 2014-02-26 21:19:11 UTC
Called my wife and had her check. She was able to access websites that were not working previously and Eve launched with the launcher (did not need to go through the bin file). Based on that report, it appears they have rectified the problem.
Mithandra
B.O.P Supplication For Glorious
Dracarys.
#9 - 2014-02-27 14:09:18 UTC
Looks good here also. Thanks for all the posts and help and the calls to Verizon.

Eve is the dark haired, totally hot emo gothchild of the gaming community
Eccon Dustwaver
Excalibur Industries
#10 - 2014-02-28 01:54:50 UTC
Its not your service it is CCP they released a crap patch that messed things up yesterday.

https://forums.eveonline.com/default.aspx?g=posts&t=325558&find=unread

https://forums.eveonline.com/default.aspx?g=posts&t=325531&find=unread

https://forums.eveonline.com/default.aspx?g=posts&t=301385&find=unread

For shafting us like this CCP should give everyone one or two million skill points free for clearly releasing an untested patch and causing this much trouble for their subscribers.