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Can't open new launcher (Rubicon)

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Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#21 - 2013-12-10 23:44:10 UTC
Many thanks! Hope all goes well!
Riktor Naridu
The Infinity Praxis
#22 - 2013-12-11 07:32:18 UTC
Good to hear it's being worked on! thanks for keeping us updated.
CCP Atropos
C C P
C C P Alliance
#23 - 2013-12-11 10:13:35 UTC
The updated version is on Singularity now.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#24 - 2013-12-11 18:01:39 UTC
CCP Atropos wrote:
The updated version is on Singularity now.


Will have to wait until it comes to TQ as I don't have the test server running on my system.
merlin ranger
Viziam
Amarr Empire
#25 - 2013-12-12 11:06:24 UTC  |  Edited by: merlin ranger
Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed.

It also complains very heavily about the lack of .dll files. From the traceback.

Frame getsize in genericpath.pyo at line 49:
filename = u'C:\\Program Files (x86)\\CCP\\EVE\\bin\\blue.dll'

Ive have also just tried copying and pasting the EVE folder and it performs this successfully bar all .dll files i.e. blue.dll, twitch.dll etc.
Dr Sraggles
The Covenant of Blood
#26 - 2013-12-14 17:33:24 UTC  |  Edited by: Dr Sraggles
merlin ranger wrote:
Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed.

It also complains very heavily about the lack of .dll files. From the traceback.

Frame getsize in genericpath.pyo at line 49:
filename = u'C:\\Program Files (x86)\\CCP\\EVE\\bin\\blue.dll'

Ive have also just tried copying and pasting the EVE folder and it performs this successfully bar all .dll files i.e. blue.dll, twitch.dll etc.



If you go to your Program Files x86, CCP, Eve, then the bin file there is an evefile.exe file that will allow you to launch the game going entirely around the launcher.

( \CCP\EVE\bin\exefile.exe)

Just run repair to have the latest patch, then launch the game as above to get around the launcher issues.
CCP Aporia
C C P
C C P Alliance
#27 - 2013-12-17 12:52:39 UTC
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#28 - 2013-12-18 12:28:34 UTC
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Thanks for the update but I must ask....

Why does this not surprise me in the least.....
merlin ranger
Viziam
Amarr Empire
#29 - 2013-12-25 20:58:44 UTC
Dr Sraggles wrote:
merlin ranger wrote:
Is there currently a work around for the launcher not updating successfully. I must have at least 6 copies of the client between my laptop and pc, all of which are now broken as the launcher gets stuck at 100% when applying the patch. When I close the launcher and reopen it tries to re update but it stops promptly saying the update fails. I have run the repair tool and this also gets to the end of the repair process and announces that it has failed.

It also complains very heavily about the lack of .dll files. From the traceback.

Frame getsize in genericpath.pyo at line 49:
filename = u'C:\\Program Files (x86)\\CCP\\EVE\\bin\\blue.dll'

Ive have also just tried copying and pasting the EVE folder and it performs this successfully bar all .dll files i.e. blue.dll, twitch.dll etc.



If you go to your Program Files x86, CCP, Eve, then the bin file there is an evefile.exe file that will allow you to launch the game going entirely around the launcher.

( \CCP\EVE\bin\exefile.exe)

Just run repair to have the latest patch, then launch the game as above to get around the launcher issues.


Nope I already tried that and that doesn't work either, the file just sits there and looks at me blankly.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#30 - 2014-01-09 00:34:53 UTC
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.
CCP Aporia
C C P
C C P Alliance
#31 - 2014-01-09 08:15:30 UTC
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#32 - 2014-01-22 12:10:43 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:



Possible update on this?
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#33 - 2014-01-28 12:45:48 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:


Wow...yet another update that tries to update the launcher and FAILS!

Tried 3 times to get to take this time before I ran the repair tool....

Repair tool took 5 minutes to fix it to where it could d/l the new update.... hope the new update works....

ok...now lets be honest here...this issue was reported on NOVEMBER 23, 2013. That is over 2 months and this log in issue still is happening?

Getting old this is.....
seth Hendar
I love you miners
#34 - 2014-01-28 12:56:16 UTC  |  Edited by: seth Hendar
Cameron Vayle wrote:
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:


Wow...yet another update that tries to update the launcher and FAILS!

Tried 3 times to get to take this time before I ran the repair tool....

Repair tool took 5 minutes to fix it to where it could d/l the new update.... hope the new update works....

ok...now lets be honest here...this issue was reported on NOVEMBER 23, 2013. That is over 2 months and this log in issue still is happening?

Getting old this is.....

those issues were reported from day one of the launcher existing, the launcher IS the issue, but like anything else, CCP does'tn want tu get rid of their pet project.

there is not a single update not ending with some launcher issues, not even mentioning the issues happening on a regular basis.

tldr, get rid of this launcher crap, EVERY SINGLE TIME it brings issues!

my current issue, it stops downloading at 84%, connection is fully stable, but for some reason http://cdn1.eveonline.com/708191/RepairData_708191.dat cannot be reached.

no specific firewall, no funky network config nor computer name.....
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#35 - 2014-01-30 22:41:59 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:


Sigh...it is getting worse now....

After the last two down times that you all have had I have needed to run the repair tool to access the game.

This is going the wrong way.....

Are any Devs still watching/caring about this issue????
ISquishWorms
#36 - 2014-01-30 23:01:17 UTC  |  Edited by: ISquishWorms
If any of you are using the new latest version of avast it might be worth right clicking on its icon and selecting 'Disable until computer is restarted' (either reboot or enable avast after patching process has completed or failed for that matter).

I had some issues getting the launcher to work for me a little while back. I managed to get it working after taking the above step combined with manually deleting the contents of the launchers cache. I did both of these things prior to loading the launcher and attempting to get it to patch/update.

I am not sure if this will be of any help just thought i would mention it in the hope that it might at least help someone.

This might be a bit extreme but I have also managed to fix the launcher not patching correctly for me by actually just renaming the launcher folder to something like launcher-old and then running the repair tool. Doing this forced the repair tool to recreate the launcher folder and download a new fresh copy of the launcher. Again might be worth a try use this method at your own discretion though, as it relies on the repair tool working correctly and as expected.

‘No, this isn't it at all. Make it more... psssshhhh’.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#37 - 2014-01-31 10:11:42 UTC  |  Edited by: Cameron Vayle
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:


Well...now I have started to get run time errors from the eve exe files which crashed the game. Thus I got ticked off finally after the 4th time of this and have deleted everything I could located within my computer related to EVE. Will try a new install. I really hope it will work as it is forcing me to think about not playing any more after 6+ years and that I would like to avoid

EDIT - THIS DID NOT WORK. So back to square one....very unhappy I am...very unhappy indeed.
Unseen Onzo
Incognito Mode
Brotherhood of Spacers
#38 - 2014-01-31 13:22:21 UTC
i am having the same issue after downtime today any suggestion

EVE launcher excption here : http://pastebin.com/7BdPwpKu


lancemate
Caldari Provisions
Caldari State
#39 - 2014-02-05 11:49:10 UTC
I am also getting this issue, stuck in a loop trying to update a few times, get the same errors others have posted here, on the rare occasion the launcher actually starts I just get a white page in the launcher window.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#40 - 2014-02-05 23:25:41 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
CCP Aporia wrote:
Next week, hopefully. Depends upon how many more issues we detect until then.


Just a quick update on this: There were some issues on Singularity so we don't think it will go out to TQ this year, sorry.



Any new updates on this? Had to use the repair tool once again today to be able to play the game because of a patch update.


Yes, there are! (-:

We have deployed the first part of the new launcher update, which is a back-end only change that is not visible to you guys. What this means is that we can deploy the actual launcher update within the next few days.

Secondly we've also identified a potential issues with regards to our CDN. We are currently waiting for feedback from our CDN provider on this to see if the launcher is misbehaving under very specific conditions. However, this should be resolved within the next few days as well.

Alas, I'd be surprised if there is no launcher update until the end of next week. (-:


Hello?????

Anyone out there yet?

Problem getting worse....

Now everyday when I want to log into to play your game I get the prompt that their is an update. Well all that "update" does is continue the same issue.

Sooo......then I have to run the repair tool to log in....

So I will ask again.....Is there anyone out there at CCP even bothering to look into this issue anymore as it seems to be growing......
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